Category: | Used Car Dealer |
Address: | 1425 Justin Rd #950, Lewisville, TX 75077, USA |
Phone: | +1 972-200-9916 |
Site: | charltonmotors.com |
Rating: | 4.1 |
Working: | 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 10AM–3PM Closed |
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Jay Mac
So im a young guy in my early 20s and I was in the neighborhood looking around for a fast car. I saw a relatively inexpensive sports car (Miata, low mileage) through a listing site for Charlton Motors and decided to check it out. when I arrived I was surprised by the size of the car lot and almost passed it. It was interesting to see a smaller dealership that possessed such a variety of quality vehicles. Now being a 65 male I quickly realized that maybe a Miata might not be the best choice of vehicle for me (unless I wanted to become a contortionist). Luckily because of the varied selection on the lot I was able to set my eyes upon and get behind the wheel of several other vehicles, one being a Mustang Convertible. Behind the wheel of the mustang I fell in Love. The cars automatic computer was able to adjust between coasting and (throttle junkie) performance readjusting to the pressure of the throttle beneath my foot almost seamlessly. The other features performed smoothly which included: (did I mention) ABS, convertible top, and security system. I also found it interesting that for the price they matched me up for on the lot was actually below bluebook value considering that they offered my value on a base model not including the Abs, 16inch alloy wheels, and rear spoiler, (well under average) mileage. The vehicle however did not have much gas in it to test drive but then again I was testing for performance and not a road trip (which the samesman Jason offered to fill up to give me an extended ride) Now with any other pre-owned vehicles there are obviously going to be minor issues ranges from cosmetic to normal wear and tear. When I showed interest in the vehicle they were very upfront and immediately offered me the Carfax (clean title) and both asked me my preferences in the vehicle and offered to work with my preferences and installed new air filters (both cabin and engine) and fully detailed the interior and trunk, both of which were happily done even prior to me signing a contract or having a payment discussed. This visit to the dealer ship marked my third vehicle purchase (and my first vehicle finance) and being such I had no credit to go off of. Jason (The salesman) worked solo for me contacting multiple financial institutions to find me not just a loan but ultimately found me a superb finance rate a guy at my age couldnt ever hope for. and while the process did take a few hours I was offered to drive any car on the lot to compensate for my wait (which I DID!) Altogether I am very satisfied with the process and now drive a sleek sexy car which performs at stock condition. Final thoughts: The lot had a wide selection of cars Any unappealing features (very few) were altered prior to purchase Friendly and welcoming environment Clean vehicle title and performance Friendly and accommodating staff No stress or haggle for great purchase price Skilled and thorough mechanic service (combined with warrantee) No buyers remorse
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Sara Eldridge
If I could leave a 0 star, I would. This has been the WORST customer service car buying experience we have ever had! On 3-3-17 we bought a Porsche suv. When driving it we noticed a “shimmy” /stutter every once in a while .We told Ricky Clark & Paul Bosco (owner) about this issue as soon as we returned. Paul quickly stated it was the echo system that these Porches have and that is what feels weird to people that aren’t used to driving them. We again described it to him and he reiterated that it was that. (echo). He told us there is a button that you can push and turn this option off if you do not like it. We liked the vehicle and for some reason trusted what he said since it was a newer vehicle with low miles. Ricky also sold us the best bumper to bumper warranty that fixes anything and everything with a $100 deductible by any Porsche or certified dealer. After only being in the car for a few days after purchasing, it bothered me to much. I took it to Porsche and they quickly diagnosed it as the transfer case a $5000.00 fix. Warranty was notified and called me and asked me some ?’s. I stated the above issue to them and that I had told them (the dealer) while at the dealership. After waiting 3 weeks to hear from warranty they said that they were not covering it , due to the fact that this vehicle was only a few days off the lot, with low miles, and the dealer was responsible. Warranty said issue was pre existing. I then called and spoke to Ricky, he said bring it in, we will take care of it!! After another 2 weeks of being without my car and Charlton opening a new claim with warranty, Paul Bosco called me and told me to contact warranty and basically lie , change my statement, tell them I didn’t know what I was talking about..etc…(GREAT HONEST BUSINESS OWNER) Warranty denied new claim. Paul TEXT me today stating he wanted to work it out, & for me to come in (they still had my car at this point) I came in and he stated he wanted me to pay half of repairs which is still over $1500.00. , OR cancel my warranty and pay for the fix with that refund! I disagree that I should pay anything more than my $100 deductible. He then called again this eve and said they are trying to find a used part making it about $900, if we split it, (it would only be another $300 for them from the $1500, he tried to get me to agree to earlier in the day) IF YOU ARE CONSIDERING VISITING THIS LOT , BEWARE!!!!! SCAM ARTIST and 100% do not care about customer service! Paul Boscos idea of customer service is to threaten the customer with having an attorney on retainer. At this point my husband and I will be contacting the Attorney General Office as well as consumer affairs. We also will be contacting every local news station and newspaper as well as all social media sites explaining our horrific experience with these guys so no one else gets scammed by these crooks!! Stay away from Charlton Motors!!
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Donald Hooton
Over the past few months I have been researching and looking for a nice used F150 Raptor. Throughout the past 15 years I have bought and sold a lot of cars, thirteen to be exact. I’ve never purchased a car through a smaller dealership just because of past experience when it came to shopping for cars and the perception that “I’ll get a better deal at a large dealership”. Recently I found a truck that was in my price range and had all of the features of a truck that I was looking for and it happened to be at a smaller dealership. The first thing I did was look at the reviews on Charlton Motors using a Google Search and the reviews were all excellent. I sent in an inquiry on a vehicle after business hours and immediately I got a response from Brannon. He was calling to let me know that the truck was available and simply to find a time that worked for me to come and see the truck. The next day, which happened to be a Friday, I drove over to see the truck and planned to spend at least 30 minutes having someone try and “sell” me the vehicle before I even had a chance to drive it, but that wasn’t the case at Charlton Motors. Brannon took my driver’s license and handed me the keys to the truck so that I could take it for a spin. While I was gone he and his team were at work appraising my vehicle. Upon returning to the dealership from my test drive I was simply asked if I liked the truck, which I did. Brannon wanted the evening to work on the numbers and call me back Saturday morning. Saturday morning came and I got a text from Brannon that his little girl was sick but he was committed to his word on putting together a deal for me which says a lot about him on a Saturday afternoon with sick child. The following Monday Brannon called me with the final numbers on the truck. There was no sales pitch like you hear at a large dealership like “wow we’re losing so much money on our car” so you must buy this one. He said here is the best deal we can do for you on your trade and our truck, it fit the bill so I filled out a credit app and was approved immediately. I got a great finance rate and went in on Monday and picked up my truck. Paper work took about 10 minutes. All in All I invested less time at this dealership, got the best service I have ever had and spent a fraction of the time. Don’t hesitate to look at any vehicles at Charlton Motors, in fact I’d shop them before you head to the “Big Dealership”, trust me it will save you time. Car transactions are usually very time consuming and stressful. Buying from Charlton I got a thank you handshake from one of the owners and it took me less than an hour of my time to purchase the truck I wanted. Thank you guys for the great truck!