Category: | Electronics Repair Shop |
Address: | 221 N Prince St, Lancaster, PA 17603, USA |
Phone: | +1 717-839-2349 |
Site: | cellsanctuary.com |
Rating: | 3.8 |
Working: | 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–6PM 10AM–4PM Closed |
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Klario Zavala
I went in to get my Sony Xperia Z3+ screen replaced. I called before hand to see price and capability. The price was ok at best, but they said they could do it by one day. I took it in later that day (Monday) and because of the type of phone shipping might take longer, they said by Wednesday. I understood and left my phone. When I called in on Wednesday they said the part will actually arrive next Monday. That was upsetting because Im leaving town the following week. Monday comes along and I pick up my phone with some payment discrepancies, but when I got my phone the back plate was not properly sealed. And a portion of the corner fell off. I was understanding at first because of the drop I had. but it wasnt falling off prior to turning it over. After then Ive had problems with the screen turning on because the screen was not placed in carefully and is covering a sensor. Im also having some bluetooth connectivity issues that I prior didnt have at all. Im not sure what happened after opening up my phone but Im surely going to have to go get it fixed somewhere else, because the turn around time would take too long and Im sure Id have to pay for something else. Overall very unsatisfied with the service.
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Jennifer Walters
Dont waste your time here. I recently went here to repair my cracked iPhone screen. On Saturday, I was told I could come back on Monday and he would have the correct parts to replace the screen and home button. Unfortunately I couldnt get there on Monday, I could be there on Tuesday. I let him know I would be driving down from Elizabethtown and wanted to make sure Tuesday was ok. He said thats fine, hed have all the parts on Monday, so Tuesday is no problem. I arrived on Tuesday, reminded him who I was and that I was there for the screen and home button repair. He said he DIDNT HAVE THE PARTS!!!!! He said he could put on a white screen (I needed black, thats what he said he ordered) and leave the cracked home button. He apologized... barely... but, didnt seem to care how much he had inconvenienced me. If Id know he wasnt going to order my parts, or even take my contact info and FOLLOW UP, I wouldnt have driven all the way there in hopes to fix my phone again. I went somewhere else, needless to say, and Im leaving them a 5 star review. Read the reviews and dont go here!
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Kim Ingram
As much as I hate to admit it, I was not using a protective case....after six years I finally cracked a phone! I was leery of the mall kiosks...which charge $160.00 for my LG2 phone....and others would not even touch mine because they "only deal with apple products." Luckily Verizon actually told me about these guys....and when I read other reviews I decided it was the way to go. They do not stock LG2 replacement screens, so they had to order. It was in the next day, but Jordan was not happy with it. He actually ordered another part - the whole face - not just the glass - at no additional cost to me - so that it was fixed properly. I could not be happier!!! He was so polite and eager to please - this is what customer service is all about! Im so glad I used them instead of a chain at the mall!! I hope I dont need to....but I would use them again - no doubt!!! BTW - its WAY cheaper than a new phone. I was so impressed that I had to write a review - this is my first review, ever!! :)
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Alexander Myers
I had my iPhone 5s screen repaired by the guys at Cell Sanctuary. Justin & Jordan are great guys! Very personable and I love that they came to me! They usually do same day repairs, but my part needed ordered. Everyone else in town said the screens were back ordered; however, these two had my screen shipped over night and then my phone was fixed in less than 24 hours from ordering he part. They came to my house, and had my new screen on within 30 minutes. If you drop your phone while out drinking, they could come meet you at the bar, as long as they have the screen stocked. All they need is a table to operate on. It was cheap, fast, and reliable. I would recommend them to anyone in the area that needs ANY repair on ANY phone or tablet!!!
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Robi Htg
Justin was amazing! Was in town for a conference and Sprint said I needed a new phone ($700). Justin opened my phone up and found that the screen connection came undone and connected it back. What a relief! Thank you Justin for having Cell Sanctuary available for all those in need and for your fair and honest work. Your place really was a sanctuary for me in my time of distress. Open a place up by me, in Chicago!!
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Claire Deibler
My experience with Cell Santuary was amazing! I was told by a Verizon rep that my phone could not be fixed and by most cell repair companies across Lancaster County that they couldnt fix a Samsung Galaxy S6. Justin had it done in two days! He was fair and honest. I would absolutely recommend him.
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Ryan Quindlen
unprofessional, unreliable and will never go her again. You can also go to kiosk across from the Apple Store and get your screen fixed for $106.00 while this place cost me $127. bummer to post negative feedback but Im just looking out for the next customer.
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John Noll
Just had my iPhone 5s screen replaced at Cell Sanctuary. Was in and out in about 30 mins. I was very pleased with the price and how quickly they were able to it. Ill definately return if/when I break my screen again. Keep up the good work!
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Katelyn Van Houten
Very professional, effortless, and respectable. The thing I loved about this business is that I dealt directly with the owner. This company is the definition of a homegrown small business!
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Chris Heiner
Cell Sanctuary provided great, friendly and knowledgeable service. They really went above and beyond to fix my HTC One in a timely manner. Would recommend to anyone!
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Donna Hartman
Very professional and reasonably priced. The kiosk at the mall wouldnt touch it because it had water damage. Its working beautifully now :-)
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Ben Achenbach
Had prompt repair at reasonable prices. Will recommend to anyone seeking cell phone repair with exceptional results. Thanks Jordan!
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Cell Sanctuary
Cell Sanctuary was the fastest repair I have ever seen. Strapping gentlemen who were very informative and considerate
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Vladimir Kruschev
Tech seemed unsure of his job and didnt feel well leaving my phone to be fixed without watching the whole time.
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Tomeka Lacy
Very unreliable and dishonest. Tried various attempts to retrieve my phone they claimed they were fixing.
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Ameedah P
Fixed my screen fast and he was so nice! I love the retail space too.