Category: | Appliance Store |
Address: | 200 Lafayette St, New York, NY 10012, USA |
Phone: | +1 212-951-0696 |
Site: | pirch.com |
Rating: | 4.5 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–5PM |
MA
Mary Beth
I would not recommend this location after my experience. Though I will say the showroom is beautiful. Our difficulties began after we placed our orders. We completely renovated our kitchen during the first half of this year, and purchased all of our appliances through Pirch. We originally placed the orders in December of 2016 with the scheduled delivery set for Feb 1 2017. We had a little hold up on our end, so I requested that Pirch push out the delivery to Feb 8. I figured this would be no problem since the items should have been ready for the 1st of the month. The new delivery date approached and we were told that not all items were ready. No clear explanation as to why. This held up the process of being able to template our countertops. The biggest issue we had was with the range that we ordered. When the delivery date came no one at Pirch seemed to know where, or what happened, to the range. After many phone calls/emails we finally get someone to admit to us that our range order was never placed (but our credit card was definitely charged). We selected a custom color for our range when we placed the order. A custom color takes weeks more than a stainless to manufacture so now we had to wait again. Joe H was able to find a workaround solution by sending us the stainless steel version of our range so that we could get our counter tops templated. He then placed the order for the costum color portion of the range. Feb 27, 2017: the stainless range was delivered to our house. March 20-25, 2017: I emailed multiple people to get an eta status on the custom color pieces. Once again no definitive answer. Week of March 27, 2017: Spoke with Raymond B. on the phone only to find out that the custom color that I chose (from the color wheel that Joe H. provided us) was not an option, and therefore the pieces STILL had not been produced April 3, 4, and 10 2017: Phone call and emails with Joe H. I had to choose a new color to proceed with ordering. On April 3, Joe stated in an email that he would be handling everything from there on out, which he did not follow through on because I stopped hearing from him after April 10. April 10 is when I gave the written permission to proceed with the new order. I was told the distributor agreed to provide the pieces in 6 weeks or less. Joe claimed that he would continue to harass them to make it happen. He also stated that Pirch would be refunding me the color and that the new door and kick plate would be installed free of charge when delivered. May 8, 2017: Received text from Susan L stating that ALMO told her the items should be ready by 5/18 May 18, 2017: I text Susan asking for update. She told me that now ALMO was stating the end of the following week and that she had it on her calendar to follow up on 5/30. At this point I emailed Joe H again, asking if he had been keeping up to date on this. To no surprise he had not, and he claimed that he was going to make some calls. May 30, 2017: I texted Susan asking for another update. She tells me she spoke to them on Thursday, May 25, and they told her to reach out at the end of that week, so she has her calendar set to remind her to call on Friday 6/2. Then she tries to tell me that I owe more money for the custom color?! ($514.79 to be exact). I told her we had already paid full price for this item when we originally placed the order. Clearly there was not a lot of communication between the multiple Pirch employees. June 12, 2017: The costum color pieces finally get delivered. On a side note, I had to communicate with too many people during this whole process. 2 Showroom employees (Raynny S. and Joe H.) who were working on my orders, left without any notice to us and we found out after the fact. Also since we had multiple orders I was contacted by multiple joy fulfillment advisors at first. That was a bit annoying. Whenever something went wrong they were never the ones to contact me first. I had to email and call constantly to find out what was going on. So glad this process is finally over. Will not be using them again.
MI
michael levine
If you want a beautiful showroom and lots of amazing appliances, this is the place. Unfortunately, if you want people to make lots of promises about service and break every one, this is also the place. My wife furnished an entire house with high end appliances from Pirch. A year later we had a Sub Zero refrigerator, a Miele dishwasher, a Uline bar refrigerator and 2 sets of washer dryers all in need of repair. Not a huge problem for a reputable dealer you would think. Unfortunately, Pirch forgot anything they ever knew about customer service, and each time my wife would spend an hour on the phone trying to get service she would never hear back. When she would check again the person inevitably would be gone, either fired or left. After hours of searching my wife finally copied the CEO of the company on her emails and suddenly people responded. We were told that they would take care of everything, set up service calls, and pay whatever fees were necessary to make things right. The service people came and it was clear that there were issues inherent to the units we were sold. The Uline, for instance, needs an updated program. Otherwise when the power goes off in the house the unit never turns back on. The washer units were covered with mildew. Pirch says its because it wasnt left open, but my wife has 6 of these units in different properties, so she know how to maintain them. No one at a Pirch told us anything useful about any of these appliances before selling them. But they were going to make it right, so no problem. Today we got a call from the service people saying that Pirch was only paying for the service call, not the repairs. My wife is now on the phone again, and the Pirch representative, Crystal Blue, is denying everything she originally said. Great service guys.
LA
Lau Lio
My line of work is on the installation end of half the stuff at PIRCH. I was insecure at 1st because I was only able to go after work so I was basically sweaty & filthy. But Everyone was super friendly, welcoming, knowledgeable, eager to be of assistance & put you at ease (meaning YES PLEASE EXPLORE - TOUCH EVERYTHING! PUSH BUTTONS, TURN KNOBS, OPEN/SHUT/SLIDE, etc) PIRCH allows you to see exactly how that Water Faucet or Shower Head functions & make MANY comparisons. You test the ergonomic features of appliances. There was a Kitchen Sink I liked, but I realized the squared inside ledges would ultimately bruise my wrists/hands. Water Splash factor accords to Height &/or Flexibility of a faucet & SHAPE &/or Depth of kitchen sink. I found my fingers kept getting stuck/caught in certain handles when opening/closing cabinets/drawers. An employee pointed out that vertical or horizontal positioning of some hardware made a big difference. 3 STARS bc all items were marketed for moderately wealthy cunsumers. Realistically, I wasnt expecting to see the latest on Sale Sinks, Toilets, Shower Heads, etc. from Lowes or Home Depot ... not all but something. Anything? Unlimited FREE Drinks from the Barrister that you can take with around the store. I came away knowing I definitely want an undermounted, double kitchen sink, that supports a drop in slidable cutting board. Most Fascinating & Expensive was the precision 3D Printed Magic "what the hell am I looking at? How does it work?" water faucet $19,000 ! Its Hollow, like an outstretched metal chinese finger trap. I really, really want to know how much money a person generally banks to comfortably purchase & enjoy a $19,000 water faucet? More so, can someone... anyone... buy this for me? :) Ill settle for a Used one ;)