Category: | Jewelry Store |
Address: | 7747 Old Georgetown Rd, Bethesda, MD 20814, USA |
Phone: | +1 301-654-9699 |
Site: | jewelryexchange.com |
Rating: | 3.2 |
Working: | 10AM–5PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM |
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linaya marshall
I love the Jewelry Exchange in Bethesda! I was a lil iffy going in because the place really doesnt look like much on the inside or out. However, reluctantly I went to please my now husband. We looked and looked but I just didnt see anything within my price range or that made me want to go outside of my price range. The sales lady (I think Henrietta, Henry for short?) was very patient, she pulled diamond after diamond and band after band for me without ever showing agitation, I was really impressed. She kept reassuring me that no matter how many rings I asked to see, it was her pleasure to help me and thats exactly how I felt. After hours of looking, we put together the perfect, AND I MEAN PERFECT, ring for me. It lit up the whole room! Since it was way out of my price range I wasnt sure how we were going to pay for it, then she told me they offered layaway. Now, this was just a couple of months before the wedding, but we made it happen. I will never trade or get rid of my ring, I love it forever just like my husband. Also, I got it appraised just to see if what they said was true; that it will appraise for double and while it wasnt exactly double it was the closest it could get to the truth. I get compliments on my ring almost everyday without even trying. It literally glistens in the dark, I can see it out the corner of my eye, and while it has a distinct flaw its still worth every penny, just like me! Im very satisfied and I recommend them to everyone I know looking for rings. KUDOS to you JE!
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Felicia Smith
After going to many "name brand" stores and the one that starts with J and ends in D...my husband and I went here. The staff is calm, very friendly and most importantly professional. Understanding they do NOT work on commission changes the whole perspective. I found a nice size diamond for a VERY good price. But to make sure I was getting the most bang for my buck, I kindly told the sales person I wanted to shop around. Her response was a very calm and friendly..."no problem, we stay open until 6;00 today and till 5:00 tomorrow. There was no...wait.....let me talk to my supervisor and see what can do for you...let me see if there is something else in stock....are you sure? It may not be here when you get back....So we left and I went back to that place that starts with J and ends with a D. I told the sales person what I wanted and what I could afford.....he heard me but didnt LISTEN. After 75 minutes of showing us rings we couldnt either afford or didnt want, my husband and I left, got something to eat and went back to JF. Would you believe the ring I wanted was actually sold???? Never mind that because we found something that prettier, BIGGER and only a few dollars more in perspective. I got a band that complimented the diamond and it was ready for pickup 3 1/2 hours later. Special thanks to Shevon and the Asst. Mgr Ali. The whole staff rocks!!!
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Debi Guiffre
Frank saved the moment! We purchased my engagement ring from here 6 years ago. I was always happy with it and didnt feel it needed a wrap or band in addition to the ring itself. However, my husband wanted more bling on my finger. Not wanting to change my original ring, the hunt began for something that could be tailored to the unique shape of my band. I dealt with a new associate who was learning her job. She did okay. She was very pleasant and tried to get good advice and assistance from the senior sales associates. I had found a wrap online, pinned it, and showed them in the store. The senior associate actually asked me to look it up on the website to get the 3 digit number. I gave him a look to let him know I thought that was an unbelievable request of me, the customer, and asked him if he or the associate helping me could look up. The associate looked it up and wrote down all of the information, but no one could tell me if the wrap could be modified to fit around my band. In comes Frank, Shift Supervisor. He provided great assistance, gave me an honest answer, "no," and then came up with a great alternative solution, which didnt cost us a fortune. He consulted with the in-house goldsmith and gave me a great idea what it will look like when it is done in 2 days! I think that is great turnaround time for a unique piece.
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Amin Kandahari
Please do not take your business here. I went to them to have a stone set on a band I already purchased. The agreement was that they would priority ship the stone and the band to me. My purchase was sent via regular mail, not priority, as they had promised me, and I never recieved it. I wanted to work with them to resolve my situation, because it was not my fault that the ring got lost. I still have no ring, and I have yet to be compensated for the band I had left them. I keep going back and forth with them and nothing has been resolved. My wife is experiencing stress as a result, she does not have her wedding ring and it cant be a good omen to be married and not have a wedding ring. As is good business, the customers needs should be the business needs as well. My wife, my ring, and my money are very important to me, but obviously not important to them. This company is not working with me to see that the agreement that they had with me has been met. I am in the process of taking legal action against them. Personnally, I will never give them business in the future, nor will I recommend any business for them. There are plenty of jewelry stores...why go to this one?
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Brad Zimms
I was recommended to this location from a friend of mine. Upon a great deal of research I went in knowing exactly what specifications I wanted. I was met with what was obvious high pressure sales. After review a couple gems I picked one out, ordered a band and waited. Upon arrival of the finished product it looked great and I stored it away till that special day. A few days after that day my fiancee noticed the ring was making a noise. I took it back for their free re-sizing. I was told and shown by my salesperson that she must have chipped the gem allowing it to move which was the cause for the noise. This sales person was very adamant in this assumption. With so little activity done with the gem this was unlikely. But then I requested them to fix the band in a certain manner which wasnt done properly to my specifications. I then talked with management who properly fixed the problem. Clearly there is a tense work environment behind the counter and the only real way to get the transaction completed fairly was to talk with management. However, since all came clean I feel much better. I recommend them on that point however I cant recommend my particular sales person.