|Category:||Auto Parts Store|
|Address:||4423 US-14, Crystal Lake, IL 60014, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM|
I Had A 12:30 Appointment For A Transmission Fluid Flush, Transmission Screen Cleaning, And Transmission Filter Change. The Appointment Was Set Up In The Shop 2 Days Prior. I Got To My Appointment On Time, And My Car Wasnt Even Touched For 30 Minutes. Then Once It Was Brought Inside, It Was Untouched Again For Another 20-30 Minutes. I Was Gonna Wait Because Nobody Said It Was Going To Take X Amount Of Time, So I Assumed An Hour, Hour And A Half Tops. 4 HOURS LATER, I Get An "Im Sorry For The Wait". One Guy Said Half Way Through That Hed Make Sure Hed Put A "Good Discount" For The Wait, The Guy Who Rang Me Up Gave Me A 10% Discount, Which Anyone And Their Grandmother Could Get Just By Visiting The Website...Pep Boys Burned Me Once, Remedied The Problem, But Then Decided To Burn Me Again...Never Again! Do Not Go To This Shop Or The One In Fox River Grove!
My appointment was at 10, was told it will be 20-30 mins still waiting 50 mins later. Now they have a laundry list of "stuff we found " Very nice staff although very under staffed, sign in window for help wanted. bathroom nasty, floors clean, layout easy to find items, no manger on floor. Will continue to update. I had to go up to the front desk to actually see if the car was done and it was after an hour. The man at the front desk who is not a manager cuz managers not on the floor apologize for the excessive amount that I waited. Came back to my car and all my windows were open so glad I didnt leave anything in the car that was of any value.
Last week my sons car broke down at work and I was looking around for a towing company to take it to a mechanic. Someone at work said Pep Boys has a service that will do that so I looked into it. Not only was the tow very reasonable, their service was great too. Since they have many locations they were able to get the car towed not too far from my sons work. Their associate, John, was very helpful and professional. He called to give me updates on the car and he was very informative and put me at ease. The car runs great and the service price was great as well. Thanks John and Pep Boys!!!
Kevin Del Cid
Awesome and superb service from MAGDA! Every time I walk into this store they are always beyond busy, yet they have the patience to look up parts and give me competitive quotes. I always love to deal with them over at the Crystal Lake store. Be sure to give these guys & gals a call they will truly try their best to give you great deals. Keep up the great work!!!!
Car was in desperate need of an alignment. Picked up a couple quotes from local repair chains which also include their list of other highly recommended work. Decided to try Pep Boys; glad I did. Scott explained their inspection process and required work up front. Got the alignment at a very affordable price. Nice Job Pep Boys!
My car had broken down and I was shopping around for the best prices when one of the ladies mentioned that where I had gotten my alternator gives life time warranties. She saved me some good money and could have just made a sale. I will be going back to this store for all of my future purchases.
This is the second time my family has gone there, and happy both times. This last visit was to get new tires for my trailer wheels. Had planned to go to Farm & Fleet, but called and spoke with Scott who took care of everything. Really happy with the service, ask for Scott if looking for tires!
I have been here on three separate occasions. Every time the staff was very courteous, friendly and helpful. I had called before going to get a price quote, and that quote was accurate every time. I was very happy with the service and the staff.
Joie de vivre
I have gotten my oil changed here and they were fast and pleasant to work with. I have also stopped in and asked them for a special automotive item and they were helpful in referring me to another place.
The guys at Pep boys in Crystal Lake, IL were awesome.. Steve and his crew, took my car in last minute on a Saturday night with a punctured tire. They were great, explained everything. Saved my family.
Completely useless! Asking questions and and getting no answers! Sent me to Niles (20 miles away) to deal with a simple inspection because they werent "qualified".
Great place! Awesome staff and willing to help you in your time of need, recommended my mother and father here both got 4 tires and other work done
Dylan hooked me up on tires. Everything was spot on and very professional. They also had the best price.
Kay Dee McCoy
Nice auto parts store and a service department that can install whatever you purchase.
Fast and friendly service. They showed me what was wrong and fixed my tire.
Great guys. Really helped me with my truck. Honest
Excellent product for a good price
They put the wrong oil in the car.
They are nice and helpful.