Category: | Auto Parts Store |
Address: | 529 Veterans Memorial Blvd, Cumming, GA 30040, USA |
Phone: | +1 770-781-9943 |
Site: | napaonline.com |
Rating: | 4.1 |
Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7:30AM–5PM 9AM–5PM |
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Nick Radloff
Update: The manager of this store, Joe, has reached out to me and said he is working to solve a number of issues with store cleanliness, staff tardiness, and other issues that he was made aware of and is doing his best to fix it. We had a phone conversation and a chat in person and I appreciate the honesty and candor. Time will tell if this store gets better but I hope it does. This is the dirtiest, least professional, slowest, and worst NAPA Ive ever been to. Their staff does not show up on time to work (30 minutes late), take 15 minutes to find the online order you placed the morning before, and genuinely do not care about you or your business. Im a big fan of NAPA as their parts are typically of a much higher quality than that you find at the other chain stores you see out and about. Its absolutely regretful than the NAPA closest to me is so terrible. I end up driving to the one further down on Atlanta Hwy closer to Alpharetta and they are fast, prompt, and a pleasure to work with. I have given this location multiple tries over the last year and they let me down every single time. I will not be back.
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NihongoGuy
I am posting this on Facebook and all my car forums: So my alternator (the one I put on in June for my CAA6 trip) failed on the way home from the Dragon. Bought it at NAPA, paid cash (I guess, since I cant find a record of it on my cards) and lost the receipt. The guy at the store found my purchase in the computer, apologized for it failing, and will have a new one by 4pm today for me. NAPA is making me a believer, first, they were the ONLY store who could get me one in four hours on a Saturday, NOW they can replace it without a receipt. It is hard to find parts for a Chrysler Crossfire and the guy even know that there are two for that car and they are not interchangeable - Ive got to make sure I get you the same part you got before." On SOME parts, they might be 5% higher than other stores (the Alternator was, oddly enough, about $30 cheaper than the stores who could not get one for days!) but their service is great. Most corporations would turn this into a mess, not having a receipt - but not these people.
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A Private User
One star is too many. time after time this store under performs. first impression is that the owner has no pride in his store. it is dirty, unorganized and cluttered. they have 7:30 posted to open, but at 7:45 workers are straggling in. Workers are untrained, lacking in the basics of customer service and their dress and demeanor are pitiful. Orders are never correct on the first try. deliveries are missing items or show up 2 hours later than promised. it is a sad attempt at performance and misses the mark on all counts.
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Kwesi Armah
Please dont let this NAPA store refer you to any auto mechanic, I was screwed big time, I bought Honda 2005 starter and got refereed to Just Brakes #332. first starter was bad and got them to replace it and the store wont pay for the second replacement charge the shop (Just Brakes #332) charged me. $85.00 Just buy part and get out.
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Kevin Clegg
I have been up to this store quite a few times over the years and have always been very pleased. Without going into great detail, I was in a bind today and Alex helped me out in a major way. Without him pulling a couple of strings and getting me what I needed I would have been in a bad situation. These guys are great.
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john wilkins
The counter people at this location are very knowledgeable and helpful. Many of the other parts store in the area are manned by people that were flipping burgers the week before. The manager of this store is a real car guy and is very helpful.
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Cindy Wofford
I took my daughter in to find out the problem with the battery on her car. Rob helped us find and correct the problem. He was very customer service oriented and knowledgable. We will be using this store again.
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Dailen Gunter
Great guys working here, they were very helpful. Tool prices seem a little high but saw some very reasonable prices on supplies and chemicals.
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Savannah Wofford
We had an incredible experience! Rob was so helpful and so kind. Quality service on my car, but even better customer service.
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Guillermo Dominguez
Bueno
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benito arevalo
very clean....