Category: | Sign Shop |
Address: | 12425 Mead Way, Littleton, CO 80125, USA |
Phone: | +1 720-258-1959 |
Site: | imscolorado.com |
Rating: | 4.4 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM Closed Closed |
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A Private User
Until I decided to call about the Status a few days before the car wrap was to be done. The person who was handling my project (J.J.) was not available and had not returned my phone call, so I asked someone else that was there if they could tell me the status of the job, he could not. I called a total of 2 times that day because I needed an answer for my boss. Apparently calling twice is too much for them because I was accused of "hounding" their employees. This was just one of the surprising things that J.J. told me on the phone when he finally called me back. He also said that they had to push back our project another two weeks from the day he had originally told me that it would be done, which was may 2nd. He even said that he had not stated that it would be done on the 2nd. And this is after he pushed the date back after they received our first down payment, he told us that a bunch of large projects had just come in at the same time as mine. Not a big deal, I told him that I would wait. Thats when he gave me the completion date of May 2nd. So here I am, I have waited for over two weeks, and he throws the project back at me and will not complete the job, thank goodness he is giving our deposit back. Another shocking factor about how this place does business is that J.J. told me on the phone just before hanging up on me, that they have $10,000 projects right now and that my $850 project isnt worth their time. Here is their Mission Statement from their website: "To provide an unparalleled commitment to service and assistance to those in need of high end marketing. We will always strive for our clients to be satisfied with our services, and if they are not, we will do everything in our power to make it right. We want our employees and clients to feel like family. Therefore, our services will always be on a personal level." I hope that they dont treat their family the way they treated me. I would strongly recommend that you take your business elsewhere, IMS Printing is a terrible solution to your marketing needs.
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Tiffany L Jackson
I have been fortunate enough to work with J.J., and his team, for a few years now. They are always professional and treat me as if Im the only client they have (even though I know that couldnt be further from the truth)! I have used IMS to do a variety of work for me, from logo design and business card printing, to replacing broken monument sign panels damaged by storms, repairing monument sign framework, new panels for new tenants in box signs and monuments, and fabricating and installing new "leased & managed by" signs. Additionally, one very important item to note, they came through for me on a job that other vendors told me just couldnt be done; I had existing signage at a Retail Center that had been fabricated several years ago when the Center was renovated. The design was anything but simple and had multiple parts that had to be fabricated and then put together to re-create the look. The sign included a hole-punched steel plate that was shaped and formed oddly and installed behind the box sign. The vendor that did the initial work told me he couldnt get the materials anymore and that, as such, he couldnt help me. I had to have the signs made so I picked up the phone and called J.J. and, though it took some time and some effort, he came through for me! He found the material, he found someone to punch the holes in it and shape it, and he got the entire product designed, fabricated, and installed! He did such an amazing job that you couldnt tell the difference between the old and the new! Incredible! I will continue to work with J.J. and his team at IMS for years to come!
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Sara Dyer
I just called in, and the service was HORRIBLE. I used this place 3 months ago and worked with someone named Ray. The service was quick and he was very helpful. Today, I spoke to Gary, not only did I have to call all day to finally get someone to even speak to me instead of leaving voicemails, but when I did speak to him he was completely RUDE and told me he didnt know how to do the simple print job I needed. The IDENTICAL one I asked for last time that Ray finished in less than 10 minutes. I dont appreciate being talked to as if Im an idiot when I come back for repeat service. I will never go here again. You wont be helped unless you have a large order to place apparently. I wish I could rate it at ZERO stars.
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Lee Ramirez
Last week I had a little last minute emergency project I needed done and I called IMS Printing. I’ve used them in the past for random projects but never thought about leaving a review. I needed some stickers printed with custom cutting and I figured this was going to take a while with some kind of crazy rush charge. No rush charge, great price and I was shocked when then they told me it was ready to pick up! Can I say Freaky Fast or is that trademarked? Hahaa. My project was handled by Gary and the entire project could not have gone any smoother. That’s why I am leaving a review today. I could not be any happier about IMS and the service they provide. Thank you guys and keep up the great work and service!
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A Private User
I have used IMS Printing and Signs for more than 6 years. JJ and his staff are constantly available to help answer questions and to give me ideas. I have used IMS multiple times for business cards, car logos, banners, newsletters and had them print a photo on canvas as a gift. I know that I am not one of their "large" accounts, but I am always treated like I am. Most recently, I had IMS redesign and print my business cards; I always get compliments on them. I highly recommend IMS for all of your printing needs; they are very knowledgeable and are happy to help whenever I need it.
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Meghan Flanagan
Over a year ago I found IMS online and have not looked back since! My team and I work with them on projects of all sizes - one small set of business cards to full rebranding signage. All projects, regardless of size, are treated as important. The customer service we recieve from JJ and team is second to none. We are continually trying to figure out how we can move more business to them as they are an invaluable partner to making our business successful. I am so happy I found them - IMS is nothing less than first class.
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Prosthetic Illusions
The quality of our trade show products and brochures were amazing! IMS provided excellent products and offered very helpful suggestions to compliment our overall display. JJ and the team are extremely professional and were able to help me with some tricky color corrections. Taking the time to confirm my color choices (from web to print) and ensure they were exactly what i wanted solidified that I will go nowhere else for my print work and signs. Great prices, great products, great customer service!