Category: | Ski Shop |
Address: | 1422 S Tejon St, Colorado Springs, CO 80905, USA |
Phone: | +1 719-636-3355 |
Site: | theskishopinc.com |
Rating: | 4.5 |
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Katheryn Goldean
Having just moved to the Springs, we are constantly looking for family-owned businesses worth of our money. This is absolutely NOT one of those places. My family came in for ski rentals after having shopped for ski-wear here a few weeks before. Aside from the high prices, our experience in the retail section of the store was pleasant. The young women working there were polite and attentive, so we expected this same service when we went in for rentals. Instead, we were met by a short, dark-haired man wearing glasses who completely ignored us for the first 15 minutes while we stood just across the counter from him. Excited for our trip, we tried to make conversation with him about local ski resorts, but he rolled his eyes and reached over to hit a service bell that he made clear we should have used. Thankfully, a young woman came to help us, but we had to listen to this man (who I later found out is one of the owners) verbally harass his employee, speaking to her like a dog, and at times he would direct his attitude back towards us. He explained very simple paperwork to her over and over in front of us in a tone I would never let someone speak to me with. We got the impression that clearly this man needs to feel superior to someone in his life. Feeling embarrassed for the employee, I asked another employee to speak to a manager about the situation and she politely informed us he was an owner. I was shocked, but we just wanted to finish the rental process and leave at this point. One of my family members felt the need to explain to the young woman that nobody should be allowed to speak to her like that. She handled our comments and the situation very professionally, but I sincerely feel very, very sorry for anyone who has to work under this man. He took an experience that was supposed to be fun and exciting and made us feel extremely uncomfortable. Needless to say, we will be taking our business to one of the other countless ski shops in Colorado. There was no excuse for his behavior.
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Shane Lockwood
Unhappy experience. Main gripe: We rented boards and skis to take a ski trip in three days. We were to pick up the equipment in two days (the day before our trip). The associate assisting us recommended we come in as late as possible to ensure the previous renters returned the equipment and the store had time to maintain them before we showed up. He said they close at 7 so we planned on showing up at 6. Contrary to what the associate claimed, they closed at 4. They gave us a call around 3:50 informing us they close in 10 minutes and that they would stay open up to 10 minutes late if necessary. Unfortunately, we were closer to 30 minutes away so we wouldnt have made it. We stuck with our original travel plans and rented boards and skis at the resort. When we returned after our trip, we spoke with a store associate explaining the mistake of telling us they close later than they did and asked for a refund since we werent able to use their equipment. The store owner refused a refund claiming they would have stayed open an extra 90 minutes after their posted close time, which contradicts what the store associate said. Instead he gave us 50% rental credit. Secondary gripes: We had little ski and snowboarding experience so the associate had us try on boots for sizing. He had us spend 30 minutes trying on boots before telling us they have no boards left for rental during our trip. He offered high performance boards with no discount. After choosing boards, he let us know theyre out of bindings. Ultimately, we postponed our trip a day, which was fine. I just wish he had told us at the beginning.
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David Drago
Terrible customer service... I have old (2005-6) skis, one of which had broken (the tip broke off), and I brought them here for a repair. Note that this exact problem had happened to the other ski a year before when I was living in a small town in Pennsylvania, and the local outdoors shop found the part and fixed it for me for $8. My expectation was that THE Ski Shop in Colorado Springs would be able to do at least as much. Not so. The staff there literally laughed at me, underhandedly made fun of me for using such "old and dangerous" skis, and told me that "even if the part were still available, we have a policy not to work on such old equipment because it can be dangerous for you to ski on." So I called Atomic (my skis manufacturer) myself, and not only did Atomic say that the ski was plenty safe, they sent me the part (and 3 spares, just in case) for free. I used some epoxy and the part from Atomic to fix it up, and the Ski Shop has lost at least one customer for good. I would never consider going back here.
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A Private User
Ah Shannon its good to hear ignorance stated as fact. While in most instances items in the ski shop might be $20-$50 dollars more than other stores( not over msrp) its nice to have a family store thats not going to charge you for every thread on a screw, but with the outstanding customer service and just down to earth skiing/snowboarding employees ( almost 100%). save yourself $20 dollars on the original price. And have a first season boot fitter at another shop in town set you up and let me know how it feels to have no toe nails after each trip up. Its all about the dying practice of CUSTOMER SERVICE which is still alive and thriving as on of the only remaining family ski and snowboard shop left on all of the front range. They keep my business due to their knowledge and smiles. Id pay an extra $ anytime. Thanks
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Jonathon Murphy
This ski shop is amazing! Absolutely incredible. I have flat and wide feet so it is hard for me to fit into ski boots here comfortably. I went in and Scott was great at finding me boots and being very patient while I try on lots of different pairs. I found some I thought I liked and bought them. After bringing them home figured out I didnt like them anymore, and so Scott worked with me again for hours the next weekend to find the right pair of boots. The customer service here is amazing, and they really know their stuff when it comes to skiing and boarding. They will also work with you to fix and help mold the boot to get it to fit if you ski on it and find something wrong. This shop is amazing! I would recommend Scott and the team to anyone that needs new ski gear.
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Zech Paige
I have purchased skis and equipment at The Ski Shop for the last several years and I have always been pleased with the results. Their staff is very knowledgeable and has never failed to point me in the right direction for any kind of purchase I have made. Ive bought multiple pairs of skis, and other equipment and it has always been the highest quality and the intuitive staff has always found the right stuff for me. The best investment I made at this lovely shop was my ski boots. Their fitting staff selected the perfect fit for my foot and made my skiing experience that much more enjoyable just by enhancing the way my foot felt in a boot! Ive recommended this shop to all of my friends and me and my family wont shop anywhere else! Theyre the best!!