Category: | Used Car Dealer |
Address: | 1212 Motor City Dr, Colorado Springs, CO 80905, USA |
Phone: | +1 719-694-3487 |
Site: | fordmotorcity.com |
Rating: | 4.3 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM Closed |
GE
Gerry Ostermiller
The service at Phil Long is the worst I have experienced in this city. Here is my story. I had my Low Tire pressure light come on one morning after driving to work in Denver. I got out and tires did not appear to be low. The tires had nitrogen put in them by Phil long. I have been told that the nitro helps keep the "Low Tire Pressure" indicator from giving false reading when temp gets cold. So took it to Phil Long service and they said do you have nitro? I told them I bought it from you and yes they went scratching their heads. Got the truck back after about an hour later and was told the pressure was checked on all tires and filled as necessary. All was ok except a few days later in the morning, and it was cold the low pressure light comes on again. I stop and check tires seem ok. So this keeps happening and since I drive to Denver every day so I could not get it back into Phil Long to have it looked at. So every time I got into truck I look at tires and see if they are low. Nothing noticeable, On one morning driving to Denver I had a blow out going 75 MPH. Luckily I was able to pull over. I tried to jack up the Pickup with the jack provided and the truck fell off the jack bending the jack. I called Roadside assistance and they came and changed tire. This is where my ordeal gets really interesting. I call up Phil Long from work (in Denver) and spoke with Matt, telling him my story. He said the jack should be replaced and they would look at tire to see what happened. And would look at the Low Tire pressure Light coming on. We set up an appt for Saturday to have the problem resolved. I come in Saturday and said have an appointment to replace jack, have tire looked at and the Low tire pressure sensor fixed. Josh immediately says the jack isnt covered and in a tone that can only be described as confrontational. I said really Ford does not stand behind safety equipment? So the "Service Manger" Roger steps in and says he would take care of it. So they take truck and look at it and come back and say I would need to pay for tire, it is not covered. I ask if they have fixed the Low Tire pressure, and was told they would check that. Now since I did not have funds for new tire that day and having argued about why should I have to pay when the New car warranty should cover it at least pro rated. I was told by roger that would not be possible as it was road hazard. So they then bring out truck after fixing it and adding more nitro into tires and now including the spare which was free. All was ok. Well not really. I ask if they even looked at the tire to see what may have caused it. And I will not forget the look on Rogers and Joshs face. No they had not. So we go out to the truck and begin looking at the tire and I see nothing. the tech, thought he saw where on one side it may have had a problem with the tire and a small hole. But really after having a blow out like that how can you really tell? After more discussion on if they would prorate new tire I left in a very bad mood. I look down at the dashboard and there is the Low Tire Pressure Indicator still on!!!! Really? I immediately turned around with the truck and asked Roger why that was not fixed...He said with the spare on that would not work. ???? Really....Hmmmm ok I dont believe that but ok so off I go. The indicator in the mean time comes on and off for long periods of time. THAT makes me really want to believe Roger. I did finally pick up my replacement jack so now if I have another issue with the tires I at least can change the tire. I would highly recommend anyone from doing business with Phil Long Service Center. This has left such a bad taste for me I will have all my work done expect warranty by someone else. I did buy a replacement tire from another store. Discount Tire treats their customers with more respect than Phil Long. I also had purchased many vehicles from the Phil Long Dealerships. I counted them up and it was over 12, well Phil Long you will not get anymore of my business and I will be sure to discourage anyone else from dealing with you!
AN
Ana-Alisia White
My experience with Phil Long was terrible. I will never return to that dealership, or any Phil or Daniel Long locations, and I would urge anyone who does not want a migraine to search elsewhere for a vehicle as well. I initially agreed to purchase the vehicle on July 1, 2016 and for ELEVEN days, I drove the vehicle without signing paperwork on the car. It took several phone calls and texts from me to my saleswoman and to the store as well, to finally get someone on the phone to tell me I could come in to sign paperwork. The FINANCE DIRECTOR, Ted, would not call my co-signer (who lives in Florida) for days to explain the financial paperwork, even though he was the one who suggested that he should call in the first place! He would not follow through with what he said he would do and didn’t seem to care. Even with me asking for an update on progress, nothing would help. My saleswoman, Jessica Lamb was not helpful at all, not an advocate for her customer and my needs, and lied to my face several times. She claimed to be having phone trouble and thats why she would not text me back. She told me things would get fixed on the vehicle I purchased, and they did not. She pulled numbers out of thin air when discussing payments and she assured me I was getting the best vehicle on the lot. It was all a lie. And to top it all off the Service Manager, Roger, not only is a terrible liar but doesnt know what the hell he is doing. I would never trust another vehicle of mine in the hands of this man. The emergency brake on the vehicle I purchased from them was not holding the vehicle stationary when on an incline (you sort of need that for a manual car), and he said there was nothing wrong with it! Still, it currently doesnt always hold the vehicle stationary, and I am very nervous to park on an incline. The bumper is melted from the exhaust pipe being in the wrong position and heating the bumper, and the vehicle temperature gauge doesn’t seem to be working. I will never take my vehicle to the service department there again! Needless to say, just dont go here. The staff is disorganized and dont seem to work well together. It was a bad experience and now I feel like I am stuck with an inadequate vehicle. Purchasing a vehicle is supposed to be a fun experience and memory and this one was terrible. I left having no faith in the staff there, in the quality of their vehicles, or their work. I am sorry to say such things, but Phil Long was a true disappointment. Save yourself the stress, look ANYWHERE else!!!!
JE
Jeff Klockziem
Came in for service. (Lube, Oil and Filter change). Upon arrival the entrance was backed up with no drivers in their vehicles. So I waited because the service advisor is supposed to greet you while in your vehicle. I waited for about 10 minutes then walked inside to speak with an advisor. Once I was able to talk to someone I was informed that he would meet me at my vehicle so back out I went. Sad but try I waited again with no one coming out to greet me and I waited for another 15-20 minutes. During that time I watched 2 employees look at a budget truck while 1 of them walked out toward the middle of the lane to look back at I am guessing how many vehicles were in line. Then 1 of them drove the budget truck off and the other walked away. I waited for another 5 minutes then decided I should drive around the vehicle in front of me and see what happens. I drove up to the service check in waited again for another 5 minutes when the service manager came out and asked what I was there for. I replied that I needed a Lube, Oil and filter change. He then walked inside then back out and said he would have someone with me shortly. I finally was greeted walked inside and checked the vehicle in. I was advised that I would be waiting for about 2 hours for completion. I am a patient person but I have already waited 35-40 minutes just to get checked in and now another 2 hours for what I was told is a quick service because all I needed was a Lube, Oil and filter change. This is not quick at all!! I really hope that by posting this upper management will see my concern and address this issue. I personally do not think I will be back for service in the future. I should also add that I called to get a price before driving down and advised them I had a 2008 F-450 with the Powerstroke Diesel in it. Then I was asked if it was a dually (Ford does not make anything larger than a F-350 that is not a dually). I was shocked by this comment. Then I was advised that there was 2 prices for diesel oil changes $120 and $190. I was told by the person on the phone that they werent sure which price was correct. I called back a short while later and was told that an oil change for a diesel was $99. Wow the prices are all over the place! I figured I would still give this a go but now I regret my decision. I just dont see any organization in the service area at all.