Category: | Furniture Store |
Address: | 3404 Moffett Rd, Mobile, AL 36607, USA |
Phone: | +1 251-470-9099 |
Site: | americanfreight.us |
Rating: | 4.6 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–8PM 10AM–7PM 12–5PM |
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Henry Jackson
Great Staff and Great Service, until you decide that you no longer need the merchandise and have to Request a Refund!!! Never expected that i would have to wait well over a month for my Refund to come in the mail from Corporate. When the refund policy clearly states checks take anywhere from 12 to 14 days to arrive. And then when you call the store and ask where on Earth is your check all they can tell you is that Its In Route!!! What boggles my mind the most is, Why?? Would such a profitable company not send you back your refund through priority mail... Why wouldnt they have a tracking number on your money to know where it is when they have exceeded your days of waiting? Why are they telling you to keep patiently waiting when all they have to do is send you another check?? So how do they know its in Route? THEY DONT!! I see this happening to more and more people. These companies are taking advantage of its customers, and i consider it a punishment for cancelling my order that they arent taking every step to expedite the situation & see where my Refund Check is. I HAVE BILLS THAT CAN BE PAID WITH THAT MONEY!! It makes no sense to have to consider Small Claims Court & reporting them to the Better Business Bureau. But if thats what it takes for them to cooperate, that is exactly what will Happen!!!
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Shalexis Govan
Bottom line Is i will never buy furniture from this place again. I was trying to get the $398 deal and ended up paying almost $600 for a better package. They told us to show up early to pick our set out. When we got there, there was no furniture and they told us to come back at 4. When we returned at 4 they said the delivery was wrong and that they only received the love seats and no couches. This rude guy named Phillip (who is loud, trys to talk over you and likes to act like hes the boss) offered me an "free" upgrade to the $498 set but wanted to charge me $30 extra for the upgrade. Then he wanted to charge me $100 to deliver when he originally said $85. The only nice worker there that I met was Lori. But unless your on a budget dont buy here bc they are a rip off.
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David Preston
If I could have given this place negative stars, I would have. A month ago I put a couch on layway, not only did they sell my coach from under me, they DID NOT KNOW when they were going to get more in. When I attempted to get a refund of my layway payments, they refuysed to give me anything but store credit. When I called the corporate customer service number to talk to some in the corporate office the rude witch with a capital B did not even let me get one sentence out before she started to interrupt me, then when I asked to have the address for her legal department so that I could send the small claims complaint to them, she hung up on me!!!!! BEWARE THESE THEIVES WILL RIP YOU OFF on cheaply made furniture that even LOOKS CHEAP!!!!!
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EL T
attrocious. I have been trying to deal with this compaby for over 2 weeks. We bought "new" furniture that was delivered torn, full of staples that werr protruding from the arms, a torn underside the loveseat and had glue on them. I posted photos to facebook, someone asked for my contact info. I sent it h waited almost a week. I got a phone call from Gordon Bond. I returned it & waited almost a week. Still no return call. It wasnt until I threatened this review that I got the email I asked for. A one sentence review staring "what may I help you with". I responded and here we are 2 days later, with no response. They run their company horribly, dont stabd behind their product & dont care about the customers
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Rachel Gibson
I went to American Freight last week looking for a specific mattress seeing as how I have a bad back. A very friendly staff member named Haley did not only take her time with me but explained the benefits of all the mattresses that would help me with my problem. I felt very at ease and confident leaving with my new mattress! I would recommend this place to everyone!
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Claudia Collins
We bought a bed two days ago . they said they didnt have it in stock and it will be on its way Thursday. We told them it would have to be delivered before two on Thursday. Because we had to work. Well its Friday,they are currently delivering it now .after. We just got off At 12 am in the morning .Im Never Recommending this store to no one!
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Miquel King
The workers were good but the delivery workers were horrible they bought the bed and then left and bout the wrong footboard and headboard and forgot the slacks to the bed and we called te dude andre and he was be stupid real stupidity he said he was going to whoop there asses then hung up in my face please fire him im serious about this
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kaneesha crenshaw
Reasonable prices but I guess you get what you pay for tables came out the box scratched had to return my kids rails twice because they bent under their bed they are only 3 & 1 and box spring didnt last a month note my kids have a queen been that should be strong enough for girls but it wont hold
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Victoria Hopkins
I bought my furniture from american freight 6 years ago and they still in great condition just bought a livingroom table set and one leg was damage took it back and wes took care of everything for me i love their furniture and services i definitely recommend going to them
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Elaine Fulton
Tyler was very nice an very helpful ! We bought mattresses a few weeks ago and absolutely love them ! As I am sure we are going to enjoy our new recliners and lamps. We will be back , an will make sure all of our friends know about you as well.
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Jakaylen Davis
I love this place .. Very friendly and affordable! Wes is the manager there I love the guy he is awesome !!! Moving in my apartment tomorrow with extra money left in my pockets and brand new excellent condition furniture !
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Joey Foster
Great products! Best customer service experience of anywhere I have dealt with. Salesman I dealt with was Tyler at the Mobile, AL store. He was awesome! Will definitely be doing more business here.
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yolanda lucas
I would like to say they have great prices... Beautiful furniture... And they treat costomers very good.. I advise everyone to come shop with them...
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Jasmin James
Brenton was a excellent help today... He help us find everything we was looking for.. I Will definitely be coming back... And the prices are Great
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Linda Jenkins
tyler was a great help in getting what we needed in mattresses and was very patient with us my receipt# 533921 for any references needed
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kenchasa kennedy
Had a great experience with American freight. Great customer service and helped us out every way they could also love the furniture !!
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Jamilah Haseeb
Tyler was awesome. ..i told him my budget and he found exactly what I needed....fast and friendly service. No pressure....thanx.
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Emily Hosey
Ive bought from here multiple times and have had an excellent experience every time. Heather the store manager is the greatest!
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Callie Broussard-Wheeler
This is my go to mattress center all name brands a third the price. Wes is great. Furniture is fair but not upscale.