Best Buy

Category:	Electronics Store
Address:	4102 S Meridian A, Puyallup, WA 98373, USA
Phone:	+1 253-841-7008
Site:	stores.bestbuy.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

John Chung

My experience has always been great at this store until today. Ive always heard about folks being talked down upon that we as customers dont know what we are talking about. Today I was at this location when a reps with long hair and beard was trying to assist me with my question. I asked if they had a remote bluetooth controller for my phone since there seems to be a delay from the time I hit the skip button when playing from my vehicle. First he tells me that its probably my phone. I respond I have many devices that have connected to my car and have this same issue but not my bluetooth system at home. He then tells me I have to either buy a $2,000 stereo system or connect it direct as no matter what I buy I will have that lag between the bluetooth and phone and either way its not a guarantee because all new stereo systems comes with a buffer. I tell him that isnt true as I had rented a car that was a 2017 and it had no delay. Long story short it was a back and forth between this agent not wanting to listen and just replying back the same info and finding things in my responses to use against me. I found the product that I needed which is called a "bluetooth media button" which gives me remote access to my phone to skip tracks while able to connect using aux so I dont have to feel any delay from my phone screen to the car audio. This agent really needs to learn to stop trying to defend what he believes is right and instead "LISTEN" and think outside the box with the to customers needs to see if they can find other solutions or if a product like this is sold at Best Buy. Im pretty sure he left frustrated as well. He could of avoided this if he didnt try to defend what he thought I wanted and try to find a solution of what Im actually asking for. I felt he had an answer in his mind the moment he heard the words bluetooth, lag and stereo in the same sentence then switched to auto pilot mode which is a bad habit for any customer service or SALES rep to practice as every customers situation could be different even if it sounds the same.

REBECCA NUTU

I just had a horrible experience with Best Buy. I bought 24 of those $200 gift cards when they were selling for $15. It was a mistake and all my orders were canceled, which was a complete inconvenience. It did not just stop there. I was also charged an additional $17.92 (which gave me a $35 overdraft charge, as I dont keep money in that account unless I am going to spend it on something). Not only that, but I made a one time payment of $150 for 10 gift cards on one of my orders. I was refunded in several different increments, like 20.99 here, 9.01 here, 41 here. I called customer service today to get that unauthorized charge of $17.92 that ended up costing me $35 out of my pocket resolved. I was on the phone with a woman that gave me a case number (that I later found out was FAKE) and was told I was going to be refunded the $17.92. While I was starting to talk about how this was unauthorized and is costing me $35 she put me on hold midsentence and then hung up on me!! I called back and this time spoke to Joe. He told me theres nothing he can do, and I insisted I get the manager as well as his name and ID number. He refused to give me the ID number. I was then left on hold for an hour and was told I can email corporate. This is such horrible customer service!!! All I did was buy what was advertised, and not just one but 24! Then I was understanding when my order was canceled but the treatment I received thereafter as well as the unacceptable refund amounts and the explanations go with them is absolutely crazy. The fact that I wasnt sent over to a manager or supervisor as I had requested multiple times also infuriates me! I made a payment of $150 in full, and I expect if my order is canceled to get that entire amount refunded at once!! AND not get charged an unexplainable amount of $17.92 on top of it. I am not going to give up until I am able to reach somebody that can address my concerns.

Kathy Gores

This place is horrible. We brought our 1 year old laptop in for repair of a cracked screen in November. The untrained Geek Squad person filled the paperwork out incorrectly, so they wanted over $600 for the repair. After a lot of hassle, I was finally able to show that this repair should be covered under the 3 year repair plan I purchased. I went into the store a couple of times for an update, but nobody was ever able to tell me what was going on. I repeatedly emailed the Geek Squad, and when I didnt get a response I finally had to threaten legal action. It was only after that threat that someone finally decided to look up what was going on. They emailed me saying the store was supposed to contact me on December 9 to replace my laptop. This was after Christmas when I finally found this out. When I went into the store upset to get some resolution, there was no apology or any decency shown. We did finally get a new laptop, but they would not honor the 3 year repair plan I originally purchased. They wanted another $250 for a new plan. Do yourselves a favor and buy your electronics anyplace else. This had been a nightmare and a complete ripoff! I will never step foot in this store again! Terrible customer service and nobody knows what they are doing.

Vincent Proxy

First off two stars is for the online order coming from the store. The customer service inside is top notch though. Christine, Gus, and Nick are the type of individuals who take customer care seriously. Knowledgeable on their products and kind. During the shipping to my address the fridge was damaged we refused the shipping and canceled that part of the order. We we thought until the order was scheduled for 2 weeks from my initial date. I go to Best Buy to cancel the order which was done promptly but Christine wanted to make it up for us but the cancel payment edged me out the purchase of a new fridge due to credit line and the cancellation not posting yet. This is on the weekend and Ive already gone 2 weeks without a fridge while waiting for them to ship it to my address. Their are no cords or setup for any of my orders which their was a washer and dryer purchased. I here that is normal but Ive shopped for appliances at Best Buy before and that is the first time Ive heard of it. Christine trys the bank for my credit card but the only compromise was for them extend my credit by doing another credit report. The customer should never have to compromise that much. What incentive is that when you can see the cancel and order and amount.

A Private User

Went to the South Hill Best Buy to purchase a Sony laptop. I had done quite a bit of research on the net but wanted to see the computers before I bought. The sales clerk was clueless. I asked about the various features, including the blue tooth and HDMI wireless features. He gave me a load of incorrect information. Because I knew about that feature and knew he was blowing it in the wind, I had to wonder about his reliability explaining the features which I was not familiar with. I then asked about in store returns and finally asked him why I should buy (and pay tax) from them vs buying on line. He could not come up with any reason. I would like to buy from a local store that provides a knowledgeable sales staff and after purchase service (at less than an additonal $100 a year for a service policy) but I dont see either of those brick and mortar advantages here. If this computer breaks after 14 days, then I would still have to deal with Sony unless I purchase the Best Buy service contract. Whats the point? I have dealt with this Best Buy before and have had informative knowledgeable sales help. Not today. I may still purchase from them, but it will be on another day with another sales clerk.