LensCrafters

Category:	Eye Care Center
Address:	31625 Pacific Hwy S Ste E1, Federal Way, WA 98003, USA
Phone:	+1 253-946-4387
Site:	local.lenscrafters.com
Rating:	3.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 26

Reviews 14

Rhonda P

We came in and ordered glasses in September and was talked into trying tri-focal lenses. I had originally ordered regular glasses and sun glasses. I came right back and canceled the sunglasses order the same day because I wanted to try the tri-focal lenses. I submitted all the paperwork to my insurance and received reimbursement for the ONE pair I ordered. I never received a call saying they had arrived, and contacted the company several times about the receipt and I was charged for both. I kept being told they would get back to me. I even came in in person and was told they didnt show I had anything. They would get back to me. Life got busy and I forgot to pursue this until preparing my taxes and one day I received an email from them with a receipt about the sunglasses (mind you I canceled them). I have continued to call 1-2 times per week for the past month, promised a phone call back and nothing. Today I was told sorry, we cannot reimburse you the money we charged..even though the glasses were never ordered, never picked up and never listed on the copy for my insurance. No way to pay me back, they didnt even show me ordering them...just simply asking about the price. I found it interesting though if I can find MY copy of the paperwork they can in fact reimburse me. I dont have a copy of a purchase, because I never ordered them. They cant even find an order...simply that they overcharged my account because I had ASKED about the purchase amount. Worst customer service ever.

Ryan Wooten

I moved up to Washington recently and needed contacts for work, I ran out and had my prescription sent to this location from my previous Optometrist. Unfortunately, the receptionist (Debbie) was very condescending and difficult, she refused to help and suggested that I drive 4.5 hours to my old doctors office to pick up a pair of contacts to hold me over. I wont be giving this Lenscrafters my business, I urge you to do the same. If you like good customer service DO NOT speak with Debbie.

WhiteLike Me

The Optometrist was very thorough. You may pay a little more for the exam but you get what you pay for. There were more test and equipment than I had ever seen for an eye exam for a prescription for eye glasses. I felt this was well worth the mony. The doctor was pleasant and professional. The rest of the staff was courteous, very competent and delivered as they promised. I am quite pleased with the experience.

Kyle Noyer

Incredible service. Quick, friendly, and going through my insurance was a breeze. Good selection of frames (although I prefer rimless, they do have some very attractive minimalist styles in stock), excellent choices for lenses. Will definitely be coming back.

Amanda Hill

Hands down the best Lenscrafters in the area! I am beyond impressed by Mel, who called more than 50 locations to track down my favorite pair of frames! Incredible service, great leadership = the only LC Ill be going to! #customerforlife

Janine D

The manager at this location was very rude to me while I was trying to figure out if I could use my insurance with them. She did not make me feel comfortable and basically told me to either buy a pair of frames now or to just leave.

Mata Fualaau-Alefaio

Great customer service from first walking into the door, getting my eye exam done by Dr. Pham and then having Derrick help me with picking out frame and lenses. He is very knowledgeable and professional. Thank you!!

Greg J

Dr Pham was really great. He was super polite and made me feel comfortable (even during that puff of air thing I hate so much). Seemed like he really knew what he was doing, too. Ill be back!

Mariner Guy

Hardly anyone there to help. A lot of people showed up at once and I got a hint of attitude from one guy. He sighed as if I was a nuisance. Ill take my business elsewhere.

Grace Cameron

Amazing staff! The doctor and all of the staff are kind, personable, helpful. They have a customer for life.

NOVA_SQUAD_BOSS X

The head sells manger is awesome he really help us out alot i couldnt thank him. Enough

A Private User

Best Thai food in Federal Way.

Erica Roth

Never again

TheKpalexander78