Nordstrom Rack Fair Lakes Promenade

Category:	Department Store
Address:	12199 Fair Lakes Promenade Dr, Fairfax, VA 22033, USA
Phone:	+1 703-563-2540
Site:	shop.nordstrom.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 97

Reviews 32

Mei Lin Ong

Terrible customer service and service in general. I wasnt going to write this review but after today experience definitely have to do that. So, first, couple of weeks ago, I was returning sun glasses for which I wasnt given original case. I got such a horrible look from two of the cashiers when I brought the glasses back along with the case that I was previousluy given (it was designer case but not the matching one). I felt so bad, but...why should I feel bad?!? Should I actually be feeling equally disappointed when I cluldnt get adequate case??! Today I was returning boots that I bought online as a clearance item as a gift from my husband. I couldnt zip the boots up, they were too narrow, and that was the only reason for return. I tried them on in the house, found out they will not work for me and took them back. They still had original label from the store from which they were shipped out to me. They did have really slight marks on the sole under the label, as if they were tried on, but since they were clearance item, and still actually in excellent condition, I didnt pay that much attention when I opened the box. They were all leather, with leather sole. It is pretty obvious when all leather shoes were worn. And these were maybe just tried on in the store. I really dont know the history of the item. And so, I am returning the boots, and the cashier is telling me that they were worn that they were also not clearance item, because label on the boots says so, and than they might not be able to have them back. They were looking at the label on the boots, without checking in the system. Price I paid was half as much as on the boots. I couldnt zip up the boots because I have a swelling problem on one of my legs, and so there was literally no chance that I could wear the boots. I felt so embarassed. The manager of the store was super rude. And again, should I be actually the one disappointed because I received (possibly) worn boots??? Even though a clearance item, I (my husband) still pay good money for them. So disappointed with the service, especially the way store manager was treated me. I do not need to explain to anybody publicly that one of my feet is swollen due to injury, and that I wasnt even able to put the boots completely on.. btw these were over the knee boots and they couldnt pass my ankle. Very very embarrassing and sad that I had to go through all this. I also asked for the gift card instead of refund, since these were gift, I wasnt given one. Just like that. They said they were sorry since they forgot that I asked for it when they were issuing refund. Terrible store, much worse than any other NR I was shopping at. I actually simply cant believe that this is one of the Nordstorm Racks stores.

Jim McKay

At the checkout stand, I was very displeased with the young Asian girl with glasses how rude and unprofessional she was. She clearly does not belong before any customers. She didnt greet me and was very rude by throwing the receipt at me. She was very awkward and rolled her eyes at me at the very end as of "Why are you still here??" Extremely Rude and unacceptable! On a different occasion, other staff like one (at the checkout stand) Spanish lady was Very unknowledgeable and unprofessional. She never asked me if I wanted to put my purchase on my Nordstrom card, I really wanted to earn those points. I particularly needed to have her email me the receipt of my purchase but instead she took it upon her self as to what I wanted, she completed the transaction and then said yelled "Whoops, too late!!!" "Hahahah" Terrible MIC for hiring these people and terrible staff. This is just crap customer service! Not thrilled to go back!!

Kathy Hutchison

I think everyone that voted for Donald Trump should NOT shop at Nordstroms until they put back Ivankas Trump line of clothing back on the rack... Its bad enough that Donald Trump and Ivanka a husband does not get a pay check... which that is there choice... But as far as Ivanka... she did not agree that she would take down everything that she has worked very hard for all her life... Im sure there are some people that really love this... I do not... I will make a vow to never shop at Nordstroms again.... We need to make a stand against the people that are trying very hard to destroy the President and his family....

James Oltmans

I had misplaced my suit when out for a wedding in the DC area. I came in with one question: Can I get a suit today? The answer was yes and that included the hemming of the pants. The staff were very helpful in finding a suit that would work for me and making an exception so that I could have it ready that nought. Excellent customer service!

Jonathan Rouse

Its alright, there was nothing really rude about the staff, but their selection of shoes are disorganized and if you ask an employee, they wont be able to help you find a brand or shoe that was apparently in stock on their website. They have no control over what they have and dont have.

Dimitry Solomatin

Good service, a pair of my santoni shoes began to fall apart, representatives veteran very helpful and tried to replace them even tho I lost my receipt over a month ago. Great selection of dress shoes

derrick matthews

Excellent value for your money with these guys. Great shoes and great customer service! They have a refined taste and unique style. I really enjoy buying from Nordstrom.

Christopher Sass

Good selection of clothing and accessories for the wife. Also carries shirt stays for men, which is a rarity these days. Staff is very out of your face which is nice.

J. Danielle Watkins

Great selection, the staff members tend to be young but they are friendly and helpful. The store is well kept. They take returns from online everything is easy.

Megan Pierce

Occasionally busy and the lines can get long, but they carry womens shoes in extended sizes so dealing with the crowd is usually worth it.

Danny Bae

Staff is really friendly and helpful here. Store is nicely organized and always kept clean. The Woodbridge location is a mess.

Nina Mara

Huge shoe selection with some really good buys. Saw a $2100 womans blazer on the clearance rack for $435.

Max Cavicchia

Awesome customer service and location is close to dining, more shopping, and transit.

Pegeman 1

They have good clothes for a very reasonable price. Sometimes I find good deals.

Matt McMahon

Large selection from Tysons and fair Oaks stores but really I have no idea