Randall Noe Auto Group

Reviews 3

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Terrie Lawson

I went to this dealership due a buy back offer for the current vehicle that I was in, my appt was at @10 am on June 18th 2016. I looked at some cars pick out one and then I was introduce to a car salesman by the name of Benny who was a complete "LIAR"!!! It all started after I picked out a vehicle, I told Benny that I wanted to use my credit union and he started telling me about all the different lenders that they use, I told Benny I didnt want my credit ran like that cause I didnt want all the inquires because I was trying to get a house, I told him to just write up a dealers sheet so that I could take it to my credit union, at this point I refuse to give him my ss# and then he asked me what credit union I used and he said oh thats one of our lenders and I said really so you can use my credit union he yes we work with them all the time, I really thought this was a honest guy, boy was I wrong! After I was lead to believe that Randall Noe Hyundai worked with my credit union I then gave up my ss# and this was my dumb moment. I found out 2 days later that I had 9 inquires on my credit and guess what my credit union wasnt one of them. Benny totally lied to make a sale, he came to my face and said my credit union wouldnt do it but that Hyundai Financing could do it. Bennie lied to me about my credit score but I didnt find this out until about 2 wks after I bought the car. So we get to the financing part, I spoke with another gentleman cause I wouldnt agree with the payments, I worked out a payment with gap and I was told I wouldnt have a payment for 45 days, I get back to the back the payment wasnt the one I had discuss earlier nor was the payment date, look I know what I can afford, so I had all of these loan sharks up in my face trying to be little me about what I could afford cause I was getting a brand new car, I got the payment down to where I could afford them but was told my first payment would be in 30 days which I wasnt happy at all, by this time I was upset and felt bullied and lied to, and by the way I was never showed or taught anything about the features of the car, just a test-drive! So after the deal was done I rushed to get all my belonging out of my previous car, I realized on Sunday fathers day that I had left some cds in the cd player so I called first thing Monday morning and spoke with Benny he told me he would have to go and check to see if the car was still there cause it was going to auction, Benny called me back a little while later to tell me he had my cd, I told him I would come and pick up the cd on that following Saturday, now I live in Mesquite so I drove down there Saturday I didnt speak with him but I was told he had mailed it to me and I asked why when I told you I was coming to get so I was upset because for one, I wasted my gas, and time. So it had been almost two wks had past by and still no cd. So I called and spoke with generally manager whos name was Nick Carbacio who I told the story to about how Benny had lied to me about my credit score and the fact my credit union wouldnt finance me, I also told him about the cd I had left in the car and how it had been almost 2wks and I still dont have it, he told me to let him check on somethings and he would call back and he did, he address the cd issue and that was it, he tried to convenience me that his staff had mail out the cd, he told me to bring my car down there on empty and they could fill it up, that never happen! I even called and left a message on his vm letting him know its now been three wks and I still dont have my cd and he never returned my call! At the time another week had passed buy and I had to take my car back down there because the bluelink was never set up which should have been done when I purchased the car. My credit union finance my car and I was able to purchased 100,000 miles bumper to bumper, gap, dent guard and my credit score was 30 points more then what I was told at the dealership Dont go to these peoples they are big liars including the general manager Nick Carbacio!!!

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Paul Kim

to whom it may concern: I was in the store today. It was a very very long drive. I must have gotten there today around 5:30pm ~ 6pm. Anyhow, I had spoken to a Sara yesterday. She informed me that because it is a long drive that she would be happy to fill up my gas tank if I can come out to Randall Noll Hyundai. Upon hearing that, I stated thank you and that I would be out there today Oct. 19 around 2:30pm... However, something came up and I was running late, so I called Sara back this morning that I would not be able to make it by 2:30 today; to which she stated that is no problem; we will be here by 8pm. She stated that I could come anytime. She again confirmed that she would fill up my gas tank. So I said thanks. Well fast forward around 5:30pm. I am arriving at Randall Noll Hyundai and I was greeted by Max and then Nick. In the beginning, Max was very friendly as a car salesman normally is. He informed me that Sara was not present and in fact that he was her superior. Max also confirmed that he would fill up my gas tank as Sara had stated. Well during the negotiations, when I rejected Randall Nolls offer, I stated that I cannot pay that was offered to me $20,300.00. I countered back with $18,000. I stated that I cannot pay more than $20,000 for TT&L. Upon hearing that, Max became irate and screamed at me and told me to get the hell out of his store. I said I will not pay that amount. Then he threatened me that he would call the police. I said, well what about filling up my gas tank as both Sara and Max had promised. He screamed at me more and yelled, "Get the hell out of my store! And turning to his coworker to call the police." Initially, I walked out; but after thinking about the actions of Max towards me, (a customer) I was very disrespected and spoken to in a condescending way. I decided to go back into the store and get an apology... and also to verify the names of "Max". Honestly, I do not think this Max fellow is fit to work as a salesman with a hot tempered, disrespectful, and condescending personality as him. Sincerely, a customer, Paul

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Doug Sagor

My experience with Randall Noe Hyundai was extraordinary. I used True Car to buy my new Hyundai Elantra and Randall Noe not only gave me the best price they also gave me the best price for my used cars. And that was only the start of my great experience. When I got to the dealership I was met by Sarah Haber (BDC Manager) who sent me the True Car guarantee price paperwork. I spoke several times with Sarah before coming to the dealership and every time we spoke she was very professional, very clear and excited to do have my business. Sarah introduced me to Max Langston who was the Internet Sales Director and Max took over the actual deal. Max was extremely knowledgeable about my deal and the exact car I wanted. Max explained everything about our deal, the features of my desired car and took me on the test drive. Everyone at the dealership was friendly, helpful and glad to answer any question I had. Max made the experience of buying a car from Randall Noe Hyundai a stress free experience. Every piece of paper I had to sign was fully explained before I was even given a pen to sign any form. I want to also express my appreciation to Shelby Hardy the Sales Manager, her leadership has created a super team of sales people. Again my special thanks to Sarah, Max and Shelby. One last thing. Texas is a very hot state in the summer and Randall Noe has a sales floor of over a 100 Hyundais inside in a air conditioned show room and 22 acres of additional cars of the lot. And the sales people will gladly bring any car you want to see into the show room area so you dont have to melt in the hot Texas sun while checking out a car to buy.