Category: | Shipping and Mailing Service |
Address: | 2600 E Southlake Blvd #120, Southlake, TX 76092, USA |
Phone: | +1 817-749-0003 |
Site: | theupsstorelocal.com |
Rating: | 3.8 |
Working: | 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–3PM Closed |
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A Private User
Brought in my package around 3 months ago and it was old china. They said they would bubble wrap everything right and should arrive there safely. I paid for "Fragile" wrapping and was around 20 plus just for the box and materials. Sure enough when my inlaws received the box, everything was in bubble mailer and was ruined. The box wasnt even the same box they said they would use and was actually smaller. What a waste of my time and will never use them again.
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Barrett. Campbell
The store is not willing to help you package an item unless you buy the supplies - this even goes for tape. The owner of this franchise claims this is UPS policy, but I can tell you that every other UPS store that I have been to has been more than helpful. I will use FedEx or go to a different UPS store. I would think providing excellent customer service and building customer loyalty would be worth more than the cost of a roll of tape.
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Chris Palmer
Worst customer service I have ever had. Put the wrong name on the package and did not include a return label as was instructed. The owner was contacted and did not even try to resolve my problem PLUS they forged my signature on one of the receipts saying that I confirmed the shipment. This place is run by a bunch of kids who dont know what the hell they are doing. Its not rocket science
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A Private User
This particular UPS store is unprofessional, they do not know how to received a package that is requested to be delivered there from another state. The employees did not know what they were doing and kept passing the responsibility to the owner who never happens to be there and when he does show up he will not own up to his mistakes. Do not use this ups store for important packages.
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Katie Middleton
I LOVE AZIZ, the store manager!!!! I needed a rush print order done and he not only exceeded my expectations, but he was also so nice, called me when there was a problem with one of the pages was outside the safety lines, and was so accommodating. He is such a pleasant person to work with and we will for sure be using him again! -- The pawTree Team!
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tracie stockton
Unfriendly and unprofessional atmosphere. Employees are usually eating at the counter, with no urgency to assist the customer. Also, my priority pre-paid packages usually arrive several days later than they should (I pay for 2-day priority, they should not arrive 5-7 days later), tracking information takes multiple days to update.
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Suzanne Collier
Great service! Very efficient and friendly. Have had nothing but good experiences here since the management changed and the staff is new, but knowledgeable. Ive been using this UPS for quite a while. The service used to be horrible, but it is great now. I highly recommend them!
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A Private User
Great store, very professional. I started using this store about 2 months ago and continued at least once a week since then. The owners and staff are very friendly and are always on top of whatever I need done that day. I would definatley recommend this store!!!
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Carl Staffel
If you are a business owner with identification and have a UPS account number dont go to this store. Clerk said they dont take UPS account numbers because of fraud. Hello, youre the UPS store. This was my last trip to this store. Run away, run away.
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jordan bell
I have shipped packages from this location multiple times & have used their printing services as well. I have been extremely pleased with the printing quality & cost as well as the friendly customer service!
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A Private User
Great service. This store has been around for years and for good reason. I use this store regularly and any problems that I had had before were dealt with efficiently and courteously.
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Abbi Serchindorj
The owner was very rude and he lost my mails. I had to cancel the account. I hated this UPS store. When I talked to the owner, I believe he was high or on the drug.
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Kristen Stieg
I return my Amazon Prime packages at this location and always have a good experience. Employees are helpful and get you in/out quickly.
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jon zarate
This store is rude and unhelpful. They would not give us a plastic shipping bag without charging for it. NEVER go there
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Gayle Cole
Jim & other employee very personable, helpful, & efficient. I am so impressed with their service in Southlake!
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huites99
So far it has been great service and very friendly. The owner is always there and willing to help
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Zain Shafi
Always had a pleasant experience with dropping/shipping items at this location. Friendly staff
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Dan Kim
Average franchised UPS store in a convenient location, right off of Southlake Blvd.
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Bien C
Very courteous. Jim was very pleasant to do business with.
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Devin Stagner
Aziz, the owner, is very rude and not friendly at all.
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Landon Cain
Whole staff is amazing very helpful
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John D
Very helpful employees
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Pete Maughan
great team here
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sean Mik
Quick service.
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Hector Rivera
Clean