The UPS Store

Category:	Shipping and Mailing Service
Address:	2600 E Southlake Blvd #120, Southlake, TX 76092, USA
Phone:	+1 817-749-0003
Site:	theupsstorelocal.com
Rating:	3.8
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–3PM Closed

Location

Photos 12

Reviews 25

A Private User

Brought in my package around 3 months ago and it was old china. They said they would bubble wrap everything right and should arrive there safely. I paid for "Fragile" wrapping and was around 20 plus just for the box and materials. Sure enough when my inlaws received the box, everything was in bubble mailer and was ruined. The box wasnt even the same box they said they would use and was actually smaller. What a waste of my time and will never use them again.

Barrett. Campbell

The store is not willing to help you package an item unless you buy the supplies - this even goes for tape. The owner of this franchise claims this is UPS policy, but I can tell you that every other UPS store that I have been to has been more than helpful. I will use FedEx or go to a different UPS store. I would think providing excellent customer service and building customer loyalty would be worth more than the cost of a roll of tape.

Chris Palmer

Worst customer service I have ever had. Put the wrong name on the package and did not include a return label as was instructed. The owner was contacted and did not even try to resolve my problem PLUS they forged my signature on one of the receipts saying that I confirmed the shipment. This place is run by a bunch of kids who dont know what the hell they are doing. Its not rocket science

A Private User

This particular UPS store is unprofessional, they do not know how to received a package that is requested to be delivered there from another state. The employees did not know what they were doing and kept passing the responsibility to the owner who never happens to be there and when he does show up he will not own up to his mistakes. Do not use this ups store for important packages.

Katie Middleton

I LOVE AZIZ, the store manager!!!! I needed a rush print order done and he not only exceeded my expectations, but he was also so nice, called me when there was a problem with one of the pages was outside the safety lines, and was so accommodating. He is such a pleasant person to work with and we will for sure be using him again! -- The pawTree Team!

tracie stockton

Unfriendly and unprofessional atmosphere. Employees are usually eating at the counter, with no urgency to assist the customer. Also, my priority pre-paid packages usually arrive several days later than they should (I pay for 2-day priority, they should not arrive 5-7 days later), tracking information takes multiple days to update.

Suzanne Collier

Great service! Very efficient and friendly. Have had nothing but good experiences here since the management changed and the staff is new, but knowledgeable. Ive been using this UPS for quite a while. The service used to be horrible, but it is great now. I highly recommend them!

A Private User

Great store, very professional. I started using this store about 2 months ago and continued at least once a week since then. The owners and staff are very friendly and are always on top of whatever I need done that day. I would definatley recommend this store!!!

Carl Staffel

If you are a business owner with identification and have a UPS account number dont go to this store. Clerk said they dont take UPS account numbers because of fraud. Hello, youre the UPS store. This was my last trip to this store. Run away, run away.

jordan bell

I have shipped packages from this location multiple times & have used their printing services as well. I have been extremely pleased with the printing quality & cost as well as the friendly customer service!

A Private User

Great service. This store has been around for years and for good reason. I use this store regularly and any problems that I had had before were dealt with efficiently and courteously.

Abbi Serchindorj

The owner was very rude and he lost my mails. I had to cancel the account. I hated this UPS store. When I talked to the owner, I believe he was high or on the drug.

Kristen Stieg

I return my Amazon Prime packages at this location and always have a good experience. Employees are helpful and get you in/out quickly.

jon zarate

This store is rude and unhelpful. They would not give us a plastic shipping bag without charging for it. NEVER go there

Gayle Cole

Jim & other employee very personable, helpful, & efficient. I am so impressed with their service in Southlake!

huites99

So far it has been great service and very friendly. The owner is always there and willing to help

Zain Shafi

Always had a pleasant experience with dropping/shipping items at this location. Friendly staff

Dan Kim

Average franchised UPS store in a convenient location, right off of Southlake Blvd.