AT&T Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 4825 FM3009, Schertz, TX 78154, USA |
| Phone: | +1 210-651-4667 |
| Site: | att.com |
| Rating: | 2.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 25
Reviews 10
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A Private User
DONT BUY A PHONE FROM THIS STORE!!! My wife bought a Samsung Galaxy S7 here. When she started using it she noticed the battery would only hold a charge for about 3 hours, so we took it back for an exchange 4 days later. They confirmed the phone had a problem, but they would not honor AT&Ts 14 day buyers remorse period, nor would they offer to do a warranty replacement. They tried to send me to a place in San Antonio that does warranty work, but I called them and they did not even have replacement phones. Finally I called AT&T and they are sending me a replacement. I found out you have to buy from "AT&T" rather than an "AT&T Authorized Retailer" such as this one if you want any decent customer service.
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A Private User
I was really unhappy with sprint. After dealing with crappy customer service for the last two years I decided that it was a time for a change. I went to verizon and t-mobile and was not impressed with their phones. When I walked in to Cellular World I was greeted with a very knowledgable staff. They took the time to show me the differences between the iPhone and the Galaxy s2 Skyrocket. Although the interface on the iPhone was very simple I really felt that the Skyrocket had superior processing speed and a faster connection. Also with the skyrocket I can download music free of charge. I feel like Becki answered all my questions and gave me an opportunity to make the best decision based upon my needs.
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A Private User
BEWARE WITH AT&T!!!!! THEY WILL RIP YOU OFF BIG TIME!!!! I went into the store at the Forum and said I was going to pay less for my cable if I would bundle them up with my cell, home internet, security. They did us so wrong. Total bill for all should have been $390.00. Well guess what?!?! My cell phone bill alone is $360.00. I tried to talk to them at the store...no help! The 1800 no help!! Im so screwed its not even funny. I wish I could give them zero stars.
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A Private User
This store definitely could use a shot of enthusiasm for its employees. They do the cursory "Welcome to AT&T" yet when they get you they go so fast like they have a check list to go through and its like you dont exists as a client, more a number. Slow down and appreciate your customers they are the reason you have a job in the first place.
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A Private User
I went into this store to port a phone number back to my AT&T account and it went badly. The folks in the store seemed helpful but they didnt have the access needed to fix my problem. If you have anything other than just a simple new activation, go to the corporate AT&T store at The Forum. They were able to get everything fixed for me.
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A Private User
I purchased U-verse and 2 iPhone plus. I will never do busy with att again. I was not told about all the extra fees I would be charged. The store employee told me I had 30 days to return the phones and I spoke with a phone rep they said 14 days. The waste phone company in the world. Please run dont buy anything from this company.
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A Private User
The gal we worked with was super friendly and very nice to my 10 yr old daughter. She lost her phone and we came in for a new SIM card on another phone we had. Super easy, and quick. Nice and clean inside and out. Great customer service in store.
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A Private User
The staff is knowledgeable and friendly. I always feel as if my business matters to them, even when I have to wait for a representative to finish with another customer.
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A Private User
This is a phone related store that does not have a phone. Their phone number goes straight to a voice mail box.
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A Private User
Avoid this place
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