Jared The Galleria of Jewelry

Reviews 3

JO

Jose Campa

I have never had any issue with Jared up until November 8th of last year. Wife took her wedding band in for the 6 month inspection. Upon taking it they said some of the stones had chipped and that they would have to send it in to corporate in order to get it fix. No problem right. They said it would take 6-8 weeks for it to come back. My wife called around the end of November and they said they would check with corporate and call her back. She never received a call back so on December 28th my wife went up to the store and was informed by the assistant manager(JUSTIN) that the ring had been lost either by the Store, Corporate or mail. My wife was not given a phone call or email or anything letting her know about the lost ring. At this point they said they were going to order her the new ring but had to be custom made since the size of the ring is too small (4 ½). After not hearing back from (JUSTIN) we decide to call back February 4, 2015. I call first and I am told that they are waiting to hear back from corporate, (6:25 PM). My wife calls back 10 minutes later and gets a hold of JUSTIN. He informs her that he just got a call from corporate 30 minutes ago and was just about to call her (6:05 PM). It seems that her wedding band has been discontinued and JUSTIN is trying to sort things out to see what they can do. My wife is not thrilled with this. Then it gets worse, JUSTIN went back and looked at his notes and it seems that they knew her ring was lost since November 13, 2014, but did not tell her until December 28th. If they knew the ring was lost November 13 why didn’t they tell her when she called at the end of November? They had lied and said they were waiting for corporate when in reality they already knew it was lost. We had to call them to find out the status of her ring. We never got a phone call from JARED NOR JUSTIN to tell us this. She also was informed that the ring was ordered December 12th and she was also not notified a new ring was being ordered. His excuse to why he never called was “We were busy with the holiday season”. How is it that the ring was ordered December 12th and you are just now (February 4, 2015) finding out now that it has been discontinued. It took corporate a month and a half to let you know that? How do you not know what you are carrying? At this point we just want our money back. It has been 3 month since this occurred and 6 more weeks if she has to get another ring custom made. For a total of almost 4 and half weeks. How can we trust them to ever give them any of our jewelry for cleaning or inspections! Timeline Nov 8 – Ring is dropped off Nov 13- Corporate informs them the ring is lost (Wife does not get a call) Nov 24ish- Wife calls for status. Is told they would call corporate for status. Wife never hears anything Dec 12 – New ring is ordered – Wife is still not called to let her know the ring was lost and a new one is being ordered Dec 28- Wife goes to store and is notified ring is lost and a new one has been ordered Feb 2- Husband calls the store and says they have to call corporate for status Feb 4- End of day and we have not received a call. We call and are informed they just heard back from corporate and my wedding band has been discontinued. It seems like it takes them a month for them to know anything. This is the worst service ever!

JO

Johnetta Jones

On April 21, 2016 I took my rings in due I had a chip diamond....I was told it would take six weeks to be fixed....Also before it be repaired I returned to the store to find out my rings will take sixty days to be repaired...I was not notified that they had called me....I stated when no one has call me.....the manager check the notes and says I have such number....I stated that not my number...so the rep that checked my rings for repair never checked or updated my number to match in system with paperwork. After I was jst waiting..Occasionally I would drop in and check to see if my rings came back early hopefully..mind you I had threatening to call corporate office to find what was going...I finally got around and call corporate..when I called i found that my ring would be out from 60-65 days....I was like dam they dont do nothing but lie..back in septof 2014 made 10 anniversary were I went pick out this set of rings and trade in my old wedding set....I ended up finacing the balance agreeing to pay a145 per monthly for the balance....when I received the statement it more the what had agreeed to. Why I had been charge for the whole set of new rings and nothing was taken off for my trade in rings....I called corporate again....they tired tell me this and tht...finally they stated we owe you 2800 in credit..you need to return to the store....I go back speak to Robin the manager she had to call corporate like I was lying...and I was told she would call bck later that day which.she never did after that she stated come in so I can give you your credit....before I brought to they the attention that my trade in didnt apply to new rings I was getting. Due to everything I have been through for the rings for HELL and STORE FROM HELL corporate call Robin the stor manger at 1115am this morning letting her know I was getting a whole new set of rings and sized...Robin the store told corporate my will be ready @8pm...I arrive at 837pm excited to have my rings back after all most 3 months of not having them do you know my rings still was not ready..I WAS PISSED OFF I WENT OFF telling Robin off....She had seven in half to my rings together and paperwork...Bottom line DNT SHOP at THIS LOCATION POOR CUSTOMER SERVICE AND POOR Management...Come Monday I will be calling corporate bck...I willI purchase anything at this location again.

GE

Gesina Miller

The first time my fiance and I went we received excellent service. However, the second time we went in to get the ring we had decided on, we were treated like our money wasnt good there. It took several minutes for anyone to acknowledge that we were there and then even longer until we were helped. Then we were told that the ring I had decided on could only go up one size and down one size so it would need to be completely remade for my size. Well, we decided we would look at the solitaire diamonds instead. The sales lady said we would need to wait for a bridal specialist to help us out. It took about about 20 minutes for a lady to help us out and then we were treated again as if we did not have the money to buy anything. She seemed disinterested in what we were looking for and was no help at all. When we finally selected the ring she was very detached. I was told I would receive a call when the ring was ready the next day for being sized, I never did. After I received the ring it did not even come in a box. He handed it to me and said good day. Never have I ever felt so disrespected. And now to add insult to injury I find out that my ring was made too small. Both times when I went there to drop off and pick up my ring no one acknowledged my existence and asked if I needed any help;. I have always had size 6 rings. So I had my ring resized, which means that had they listened to me and measured my finger correctly I could have gotten the ring I wanted originally. I will never go there again.