JCPenney

Category:	Department Store
Address:	20131 US-59 #3000, Humble, TX 77338, USA
Phone:	+1 281-540-7513
Site:	stores.jcpenney.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–7PM

Location

Photos 100

Reviews 17

Dean Warren

We ordered a crib when I was 5 months pregnant. We were told 3 weeks for delivery. We also ordered the matching dresser a week later, also told 3 weeks for delivery. I am now 6 1/2 months pregnant, and during that time, JC Pennys has lost the dresser. We called the day after the delivery was to happen and THATS when JC Pennys said they lost the dresser. JC Pennys couldnt even call and give us the update. We had to cancel the order, and reorder the dresser, all the while the crib is waiting to be delivered from the warehouse so that both items can be delivered at the same time. Well, they have found the first dresser that was lost and now has to be sent back to New Jersey before they can send the second dresser. JC Pennys told us this will take another 2-3 weeks. We are highly upset with their customer service. We feel they dont care about their customers or their products they are trying to sell. Where is the quality control? Where is the training of the employees? Is JC Pennys at a point where the dont care about anything?

Justin Barta

Very clean and organized; nice-looking store. Merchandise is always readily available, too. The customer service staff, however is very unfriendly—based on two experiences. Neither time was I greeted or did I feel welcome. The associates told me they couldnt return an online order without my JCP Card which is untrue, and they said they also couldnt look-up the card in their system which is also false. The reason they gave was that the store had a new system/procedure. Shortly after, however, I did the same type of return at another store and all they asked for was my signature. They give fast service here, but brisk is probably a better way to describe it.

Emily Holub

Poor experience here. The manager was rude about matching the online price for Arizona pants in store, even though online it says "pick up in store for same price". The employee that we went to check out was impatient and checked someone else out while she was "helping us". She was only concerned about leaving at closing. (It was 30 minutes to closing). I will not be coming back to this location.

Kayla Morrill

Every employee is always so rude at this location. They talk to you like a child. The Conroe one is much better but unfortunately I moved out here so Im stuck with this one. The jewlery department is the worst. They are slow and do not know what customer service is.

Blanca Pineda

Super surtida,moderna,buenos precios y rebajas reales. Atención cordial y atenta.

Amanda Jane

Best JCPenney ever! I highly recommend to anyone, especially those trying to save a buck or two. Great prices staff is super friendly and the store is always clean and ready to shop!

diana hinojos

Bought my stove a week ago the lady that works on the appliances is very helpful and friendly they delivered my stove on promised date will buy again.

Carin Johnson

Just wish theyd move the catalog counter closer to the door like it used to be

Joshua Taglia

Quick service. Helpful staff. Good prices. Well organized on black Friday.

Jose Vazquez

Mui buena tienda.!

Xavier Charlton

I get good deals here and like it enough to come once or twice a month.

Dulce Arias

they left me on hold for like 10min 2 times but love the cloth

Luis Espinoza

Love this store because I always find something for my wife