SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	2011 N Roan St, Johnson City, TN 37601, USA
Phone:	+1 423-282-6606
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 15

Reviews 5

Wandashia Lawrence

Only putting one star because you have to put in something, but if I could I would give them 0 stars! I was highly disappointed when leaving this store. I am 1 person who NEVER writes reviews but I must say the way I was discriminated against in this store just now.. I want to literally cry!!!!!!!! First of all "Sue" the manager was highly rude to me for no reason ( I want to say its because of my color, but Ill just say its because I didnt do a full face of makeup today so maybe she just thought I didnt know what I was talking about) second, she literally helped everyone in the store, After I asked her for assistance. she hit me with the " youll have to wait, Im busy helping.. other people" (she said it just like that btw) so I patiently waited (just to remind you I just seen her finishing up with a customer and thats when I approached her because I thought she was done.) so I waited. All I needed was some samples of foundation. She came to assist me after I waited for her to help both old and new customers coming into the store. After I mentioned to her all I needed was foundation samples. She then proceeded to tell me that I can only have 3 samples per day. Now Im upset, not only did she wait forever to help me and she was rude to me, shes telling me I can only get 3 samples when its been numerous of times Ive seen THAT store give out more than one sample to "non colored girls." Its not like I didnt have money either. I had so many things in mind on what I was going to buy, but now, I refuse to give that store my money. Overall my experience was horrible. And Im just so overwhelmed at how I was treated. No one should be treated like that, not a customer that is bringing in money and customers. Im a makeup artist who has experience and I buy things from sephora all the time. I also recommend my clients to go there because no one seems to even no it exists out here. Its like every time I go there I leave feeling uncomfortable and ready to cry. And What amazes me even more is, I dont believe they even have any black employees. Which is funny to me because theres black women out here who actually wears makeup too. But I guess that doesnt matter, huh?

rebecca williams

Every time I call or walk in I always leave frustrated. All occasions except one I was lied too. They tell me they have certain products when they dont. And every associate except one was rude with me. I tried hard to like this place and give it a chance but seeing how I had been treated on several occasions I will no longer shop there.

Hannah BL

Very clean and organized. I went on a Saturday afternoon. While it was busy there were tons of employees that walked around and was assisting others and always asking if I was doing okay. I have no complaints Im excited to see the store all finished and set up.

Jeannie E. Parker

There are no words to describe how wonderfully AWESOME this store is! Extremely friendly representatives; huge selections on makeup; fragrances; and accessories. And very fair on prices for all products! Love, Love, Love Sephora!!!

Daniel Vanover

Really friendly and helpful staff. Pretty good selection of cosmetics, perfume, and cologne but they will not price match competitors.