Sprint Store

Reviews 5

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Thomas Smith

First and foremost let me say, if you have any kind of billing issues or technical problems with your phone, call Sprints toll free number. You may have to wait to talk to someone, but at least you can do it from the comfort of your own home. If you are buying a phone or need help with set up or learn about features on phones or tablets, the Sprint store may be the right place to go. Anyway, my experience here was horrible! I walked out of this store extremely unsatisfied, aggravated, and ready to switch providers after being with Sprint for 20 years and the manager of the store seeming to not even care. I went into this store with an issue with my HTC Bolt. I had a black screen and couldnt get to my apps, receive calls or texts, basically a useless phone. The employee behind the desk told me this was a known issue with this phone and I had two options. Contact HTC myself to set up a return so they could fix it, or spend $75 dollars to have a Sprint tech just to look at it. Not viable solutions to me, why should I spend $75 to fix a known issue with the phone? Why do I want to send it back to HTC to get it fixed to only have it happen again? (And, I noticed they are still selling the Bolts at the Sprint Store as well, so beware.) I asked if I could trade my Bolt in for something different and apply what Ive already paid towards the Bolt to the new phone. The woman behind the desk could not approve something like that, which I figured, so I asked to talk to the manager. He too offered the same two solutions to a phone with a known issue. I asked him about trading in for something different and applying what I paid for the Bolt towards the different phone. He told me I would have to pay off the Bolt first then buy a new phone. Buy a broken phone with a known issue that Ive only had for two months? Im not seeing the logic in that. So after doing the run around with him and getting nowhere I told him how unhappy I was and that it made me consider switching providers. He let me know that that was up to me. I left the store furious. When I got home, I called Sprints toll free number, explained my issue with my Bolt and my experience at the Sprint store and the woman from Sprint apologized immediately for my aggravation. She then put me in touch with tech support because she said they could better help me. After about ten minutes on the phone and a call back from the tech support manager to approve a solution, I was more than happy with what they offered. Solution 1: replace the Bolt with an LG G4. Solution 2: set my customer status as upgradable for a new phone, go to the Sprint store to pick out my new phone and apply what I have already paid for the Bolt towards the new phone. But, I would have to wait a few days to have my status go through and I could return the Bolt at the time of new phone selection. Im not a vindictive person, but I know which option Im going for and I hope the same manager is there when I get my new phone. Bottom line, dont go to a Sprint store for billing issues or technical problems, the first person who helps you will only have limited options to offer and apparently the managers will too and really dont care about someones loyalty as a customer. Youre a dime a dozen to them. At least that is how I felt at this particular store.

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Stacy Carlton

Holly is the worst customer service rep at this store, just like the service, unreliable. I called her at 1035am to try to solve a problem with a phone service being transferred to another phone. She assured me that Asurion would be in their store at 11am and she would speak with them and call me back. I had to end up calling her back at 615pm, just for her to tell me my phone could not be transferred over. She did not once try to sell me a refurbished or new phone for my service until my contract ended. The signal is poor and so is customer service. She told me she got busy, hmm all day long you have been busy? I guess that why I try to call your retail store, which was a little helpful, but they have a voicemail that is full, and there is no space for a message. I will tell my family and friends not to go with Sprint, because of unreliable customer service and service. I would give Sprint a NEGATIVE star if it was available. But they want you to at least make them look good with 1 star...FED UP... when contract ends, Im totally switching to someone more reliable, unlike Sprint.

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Mark Worthy

So Sorry I switched to Sprint, I may have lowered my bill initially, but ended up with massive data overage charges on my business account and customer service plays pass the buck from one department to another, from store to phone to web. Been transferred to departments i was then told dont exist. Worst service I have ever received in my life of almost 50 years. This weekend will be spent groveling for forgiveness at the local verizon store to get me out of this mess. What ever your going to save by switching to sprint, its not worth it. i was lucky enough once, to meet my Business Account rep (on one of my multi hour visits to the local store) and guess what??? She couldnt help me either...You just cant make this stuff up. Did you know that sprint wifi devices run data usage...even when you are not using them? How insane is that??? #sprintworstexperienceever #sprintdeceptivebusinesspractices

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Phil Dudley

I placed an order online for a phone upgrade. I chose an in store pickup to easily move information from the old phone to the new. We showed up at the time we signed up for and dealt with the same person the other reviews are about. He told us he was unable to get the order to work. He would have to cancel our order and redo it. We would be charged a second time, but would get our refund in 3 days. I didnt feel like arguing, so let it go. After a week, we did not have our money back. I called and was told it was in process and would be a few more days. After another week, I called and was told it was in process, it will be 1-5 more business days. This store and this employee are slimy. Stay away!

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Jonathan Stathis

Called several times with no answer, went to store and called while the phone rang 2 employees just sat around talking and ignored it. One was with customers and they seemed very aggravated as well. When I finally got to speak with an employee I was told about a service plan and agreed to it. Got my phone and tablet and left. After the first bill was wrong I called to inquire about it. Was at this time that I was told that they offered me the plan too early and could not honor it. So now Im stuck with a bill thats 30 a month higher because sprints employees lie and corporate wont honor anything they say. Been 11 years of these lies, ill happily be a Verizon customer this afternoon.

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