|Address:||364 W Trenton Ave, Morrisville, PA 19067, USA|
|Working:||10AM–6PM 10AM–6PM 10AM–6PM 10AM–7PM 10AM–7PM 10AM–5PM Closed|
I rarely write a review, especially a negative one, but my experience at this shop made my whole family uncomfortable, and I really feel like I have to say something. I do want to say that the guy at the store IS very knowledgeable and informative, so if you dont mind being barked at and treated like an idiot, then this place is still worth visiting. I went to the shop at 4pm on Monday 1/16/17 with my wife and my 11-year-old son. My son has been having a hard time finding a bike thats right for him, so we decided to stop messing around and go to a real bike shop. I did my best to describe the trouble weve been having looking for a bike at places like Toys R Us. I told the man at Bike King that my son wants a bike that can change gears, but he doesnt want a mountain bike. I now understand why this is fundamentally impossible, but I never meant to hit such a nerve. During his irritated rant about how we could have one or the other but not both, it became clear that he could intuit that what we really meant was that we actually did want a mountain bike, but just one that isnt too big. I cant help but feel that there must have been a friendlier way to help us come to that understanding without shouting and embarrassing everybody. The whole reason we came to the shop instead of just ordering something online is because we needed someone to help us figure out what we want. At some point, things calmed down a little, and we were able to get some really good advice about what it seems like we are looking for in a bike. We put in an order, and the man said he would call us when shipments for this size bike came in so my son could try a few bikes out and ride them around and find the one that was just right, and then we could have one built for us. As soon as we got back in the car my son said, "Can we please get my bike from somewhere else? That guy was really mean and I dont want to go back in there." He went on to say that hes afraid he would end up getting something he doesnt want because he wouldnt feel comfortable asking questions. And I dont blame him. I was thinking the same thing. I work in retail sales myself, and I honestly know what its like to have dumb customers ask annoying questions. I work for an indirect retailer for a wireless carrier, and it can be really frustrating to get some customers to grasp the difference between the gigabytes on thier devices hard drive and the gigabytes in thier monthly data plan. Or they want something for nothing, or they make assumptions about how they think the business should operate, or they have unrealistic needs. I can get really annoyed with my customers. But I also understand that the reason they are coming to my store asking for my help instead of buying their devices online is BECAUSE they dont know all this stuff. So Im not a jerk to them. I swear Im not some stuck up, entitled, easily offended "the-customer-is-always-right" kind of person. This guy was awful. I dont know if he was just having a bad day, or if hes always like that or what. But Im really not exaggerating. The way he talked to us really took me by surprise and left me kind of speechless for a second. He eventually gave us exactly the kind of advice we needed, and he definitely helped us figure out what we want, but we will be buying it from somewhere else. Ill drive to Philly if I have to, but I cant go back to Bike King.
Luis G. Soler LLavina
Bike King is without a doubt a superb bike shop. Ed Preston is as helpful, knowledgeable, friendly, honest, and trustworthy shop owner as you will find. He will provide great advice and keep the customer’s best interest in mind, even if it doesn’t translate into the biggest profit for the store. Service is high quality, fairly priced and very fast. It is not common to get next-day or even same-day service at a bike shop. Well, this is exactly what you get at Bike King. You will find top of the line, high-profile brands at this store. Pinarello, Giant, BH, Haro, Campagnolo, Easton, Mavic, Vittoria, Sidi, Diadora, and Louis Garneau are some of the product lines Ed proudly carries at his shop. Bottom line, if you want high quality products, fast service, fair prices, and outstanding customer service that will satisfy for all your cycling needs, Bike King is the shop for you. Go check it out for yourself. You’ll become a customer for life. I know I did!
My father went to this shop to fix the rims of his tires, since the bike fell off his car one day driving home for work. Him and I went there last week and were told the estimated price for each tire would be $20 and they would be done by this Thursday. My father went to pick them up on Friday and they were not done, so he goes for a drive(note: we live a good 20 or so minutes away) and went to a store near my home. About 25 minutes later he gets a call and goes to picks them up. The problem was the price was $30 a tire and got to about $80 in overall price. More than my father was expecting. He gets home puts the tires on his bike and the one tire does not spin fully like it should. Horrible job on the rim would not recommend and will never come back.
We love Bike King Cycling! My husband and I decided to get into biking as a new hobby we could do together. When we first walked into Bike King, we were amazed at how much inventory they had with a price range for everyone. Ed helped us pick out the right bikes for what we were looking for and went above and beyond to build and customize exactly what we wanted. He even installed the bike rack on our car and put the bikes on since we had our hands full with our three kids. It was so refreshing to walk into a business and speak to someone so knowledgeable, honest and genuinely excited for us to do something new and exciting. We will definitely continue to support small businesses, and go to Bike King for future purchases. Thanks again Ed!!
Hands down, Bike King Cycling is the premiere bike shop in Bucks County, PA. I have been utilizing Eds professional skills as my bike mechanic for over five years and could not be more satisfied with the service, attention paid to detail and cycling insight. I will often stop by the shop to have a question addressed regarding bike performance or a bike racing strategy and Ive never left Bike King Cycling feeling anything less than happy and confident, knowing that Ive received top notch service from a team of professionals only the pro peleton experiences!! I am forever proud to call Bike King Cycling my bike shop and Bike King Racing my team.
I came to Bike King based on a recommendation by my neighbor. He described the owner as honest and truly knowledgeable. I completely agree. After visiting a few other shops we found, Ed simply exceeded our expectations. As novices to the world of cycling, I felt very confident we made the right decision to purchase our bikes here. More importantly, I know that we will return for servicing and future purchases.