Best Buy

Category:	Electronics Store
Address:	5000 Alicia Dr, Bethel Park, PA 15102, USA
Phone:	+1 412-835-1255
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Ryan Brenneman, New Grace Media

I entered the store looking for a very specific item (DJI Phantom 4 Pro) which is available in limited quantities. I found the drone isle and was greeted by the sales rep. I stated that I was looking for the DJI Phantom 4 Pro to which he replied the Phantom 3 Pro? I said no and that I was looking for the 4 Pro. He then said that they did not have any. I said that your online system is showing that you do, he said he would look. He did not open the case before saying that they didnt have it. After driving 2.5 hours to get to the store, I said I was headed to the restroom which he found it. Upon my return, he again said that they had none. Irritated, I said again that the online system was showing less that 3 but they were supposed to be there. Your sales rep then asked me to look up (on my own phone) the product number so he could check. At this point I was not very happy and asked if he had his own computer to look it up (way faster than a mobile phone on my data plan). He said he was doing something on his, so I pulled up the product number then told it to him as he walked to the end of the isle and typed it into a system. He then said, yes he was showing them in stock but needed to go find it. He then left, and returned a few minutes later with the drone. He asked if I needed anything else, which I replied a Hero 5 Gimbal and yet again your employee had no clue what I was talking about, so I had to escort him to the last product in the case to show him. At this point I was not very happy at ALL. I asked him if he worked in this section, he replied no, normally he is in computers. I did say that not wanting to look up a product for a customer had no bearing on working out of his usual space but is a basic customer service function. The rest of transaction was smooth.

Jon Forrester

My wife and I went to this location to purchase a washer and dryer. The sales rep. who was in the appliance section tried to sell us on a Samsung unit even though we both told her we werent interested in that model. She then told us all of the other models on the floor were essentially pieces of junk (So why do you stock inferior products?), luckily my wife had done her research, and we were able to order the model we wanted. A week later we were expecting our delivery between 12 and 4. After 3 phone calls the delivery team arrived around 5:30, offering no apology. They went downstairs and said after 2 minutes they couldnt install the units, they could haul away the old appliances and deliver the new ones but we would have to call a plumber to complete installation. Understandably, and since wed paid for parts and installation, we were reluctant to take delivery of something with the added step of hiring a plumber. My wife called Best Buy and tried to discuss the matter but got nowhere, meanwhile I tried to convince the drivers to give us a few minutes. They grunted rolled their eyes and said "Weve got things to do we cant be waiting here." In the end we refused delivery and today I went back to get a full refund. Lindsay, the appliance manager did her best, but there was nothing she could do. Do not buy major appliances at Best Buy, this is the second time weve done it and in both instances there have been issues. They dont have professionals installing your appliances, and they dont employ them.

A Private User

Their team doesnt know what theyre talking about..at all..Here are some examples. I went in one day and asked about a TV PS3 combo that they were advertising..The sales associate had no idea what I was talking about and had to ask someone on their radio..this other person didnt know either. We had to look it up online but since it was busy we had to wait about 15 minutes for one of their computers to open up because someone else was using it. Then yesterday I went in to ask about input lag that I am having on my new Samsung TV with my PS3 and the guy started talking down to me like i was dumb. He told me that it wasnt because of the TV but i had a bad cable..lol even when I called samsung they said they are aware of the issue and all of their LCDs have the problem. Another thing that happened is I went in to ask about a laptop I saw on Newegg and to see if they had one like it for a better price. They had no idea of the specs of their computers and were feeding me a bunch of BS..also they never heard of lenovo lol and the last Best Buy experience at this store I have is I went in to buy a Playstation Move and their demo wasnt working. The associate had no idea what he was doing and was like maybe come back tomorrow and try it. This best buy is terrible.

A Private User

I had a horrible experience with the Geek Squad at this location. I tried to open a claim for A $600 camera I had purchased, and was told by a Best Buy employee that this would not be a problem, even without a receipt, because all of Best Buys transactions are stored in their system. After going to the store and giving the Geek Squad rep my phone number, credit card used for the purchase, and even the date and dollar amount of the purchase, I was informed that the transaction could not be found. I pulled out my credit card statement to show that I had made a purchase at that particular Best Buy store, and the agent refused to even look at it. The manager came out and he too refused to look at the statement. I was bluntly told that my transaction was not in the system and there was nothing they could do. The employees were unwilling to help, rude, and condescending. The manager even ridiculed me for losing my receipt (after I had been told I didnt need it). I have spent thousands of dollars at Best Buy over the years on TVs, cameras, audio and video equipment, and a plethora of other accessories. The last thing I expected was the rude and condescending treatment I received at the South Hills Best Buy in Bethel Park, PA.

Scott Hirschman

Years ago I used to Hate this place but in recent years I have softened up slightly on the place. I will usually stop in when I either dont want to wait the two days for Amazon Prime to deliver something or when after I check the prices between Amazon & Best Buy and see the two places are selling an item for the same price. Years ago Best Buy was always more expensive but I think they have come in line now that Amazon is esentially taking over, compete of fail sorta thing. I also think it helps greatly if you know what your looking for before hand as apposed to speaking to a salesperson and being sold something, this may explain the stores poor reviews by people who dont know what there looking for in the first place. I never have that issue cause I research exactly what I want online before ever setting foot into a store. I find more often than not I will know more about a specific item be it a TV, washing machine, computer or whatever it is than the sales person.