Verizon

Category:	Cell Phone Store
Address:	1441 24th Ave NW, Norman, OK 73069, USA
Phone:	+1 405-360-8912
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 11

Reviews 17

Geoffrey Tucker

Unfortunately what everyone is saying is true. The Norman store is rude and misleading. I was told that I didnt have to turn in my defective phone for an insurance claim. when the new phone came in, it came with the warning that if I didnt return the defective one, I would be charged full price. I told the salesman that luckily I didnt throw it away based on his "knowledge and facts." fast forward a year or so and another insurance issue comes up. A phone that was replaced with the asurion insurance after breaking, (I work outside), was defective after a month or so. I went in to have it looked at for warranty and the salesman told me the warranty had expired. I told him that it should still be covered but he insisted that it wasnt. Then I was told to remove the battery and put it back in. (technical support at its finest). this voided the warranty that despite all the salesman tried to demand was still valid for over 30 more days. Now they are no longer honoring upgrades to unlimited customers. The salesman got short with me and told me I didnt understand what "upgrade" means. I went to the store on I 240 and the salesman there politely told me that in the past month or so policies had changed. He told me the truth. not that I was ignorant and that my past "equipment upgrades" were imagined. The store is consistent.

Makana Nahaku

Me and my Fiancée went to this store on September 23 and it was the best experience Ive had with Verizon. As soon as we got in the door the store Manager JJ greeted us and immediately began helping us with what we wanted. He was more then nice and helpful. When we got in the system to be helped it took less then 10 mins. Brian was our sales person and he was absolutely wonderful. He was considerate and joked around with us that made us feel wanted there. He helped us get an awesome deal on some new fit bit watches that would work with the new phones we were getting. They treated us with respect and didnt assume anything. Needless to say i am still happy about my experience the very next day. They helped us trade in our old galaxy s5 to put towards our new purchase and even helped to transfer our old phone Data & etc to our new note 7s. This store is down right AMAZING! If you need or want a new phone these guys are the place to go!

Sheila Bryant

There customer service is stellar. An employee will address you when you walk through the door. They are courteous and profession. Each person is very knowledgeable about the products. They will even share their own experience. However, the service they provide, mobile services, has been on the decline. Their cloud was down for several months and they have outsourced many services that Verizon the company used to take pride in managing. Many of the products in the Verizon store can be purchased elsewhere for a more reasonable price. This particular Verizon is a true Verizon store, there is another Verizon store on Main Street in Norman, but it is not authentic.

Sam Bayouth

The store here in Norman wont work with you on in regards to a better deal. I have to get my phones online to get a better deal and the online service is way better. At least they put out some effort to help you. As far as reception, I work in downtown Norman an can barely get 3 bars. I will be eating in a restaurant and cant even get on line. Always dropping calls and 4g is basically non-existent. why are we paying for 4g service when you can never get it? If they are going to hold us accountable on our contracts, they should be held accountable with their service.

A Private User

Worthless employees. We were approached by 1 employee then ignored for 40 min by everyone else. I just returned from a deployment and had money to burn. Unfortunately I am commonly mistaken as a different race that overshadows my service, actual ethnicity, and financial standings. Racist or not, by the other reviews this location is known to be overall awful for service. Sucks they missed out on any future business.

Amanda Jervis

Walked into the store no one said anything. There were only 2 worker both were with customers but at least they could of said something to me that they would be with me in just a minute. Stay for a good 3 minutes still nothing so I walked out. How do except to get business when your workers have no customer service skills.

Nicholas Brakebill

Dont by the lg v10 there employees are just salesmen dont trust them the lg v10 is a piece of $h!t the sold me on it over the Samsung I wanted cause the sidnt have Samsung in stock big mistake LG sound is low processor is slow and battery is very weak my wifes Samsung galaxy 5 appears to be better aside from smaller screen

Keith Christian

Dear Verizon, Im paying dearly for my phones and your service, is it really too much to ask that you employ customer service people who dont treat me like an idiot? Altell did customer service brilliantly, and my fear, when V gobbled them up, was that c. s. would go downhill. Fears realized.

Tabi Pierce

Manager... or big guy of the store is very confrontational and rude. I Wil never use or go to Verizon again. I changed my phone number because my life was threatened and now Im not eligible for the upgrade. The only reason I even went with Verizon to begin with. WORST PLACE OF BUISNESS EVER!

Hannah Walla

If I could rate this with less than a star, I would. They completely wasted three hours of my time when all they needed to tell me was that my battery wasnt covered in my insurance plan. Thank you, Verizon, for not training your employees. Thats what we pay out the ass for, am I right?

David Hodges

Customer Service very troublesome at this particular store. They deceived me on the purchase of a new phone and a service plan and acted very unprofessional.I would strongly urge everyone to avoid this particular Verizon store at all costs in Norman on 24th St NW.

Michael Coil

My phone messed up on me, I called 611 and they called the store to see if they can provide me a phone on insurance.the store confirmed that they could. I went to the store waited for a hour, the manager refused to help me. Worse customer experience ever.

James Maxwell

Even though my experience with corporate Verizon as a whole has been less than desirable, the employees at this store have been wonderful to work with. They go above and beyond to make sure that corrections to my service have been made and I am satisfied.

A Private User

The customer service was terrible. They were very rude and spoke to us in a degrading way, and couldnt help with what we came in for. With that attitude, we are never going back to this location.

Keaton Z.

Took over 45 minutes just for a rep to talk to us, despite the fact that the store was mostly empty. I would drive all the way across Norman just to find a more customer friendly store.

Ashton Shaw

The guy that helped me was truly amazing. We mght have goofed and it took longer to set up than normal but he was very respectful of my kids and very nice to me.

Blake Gabriel

Other than being slightly highly priced everytime I have had a problem with my phones I have went in and walked out within 5 or so minutes with my issue resolved.