The UPS Store

Category:	Shipping and Mailing Service
Address:	3732 Fishcreek Rd, Stow, OH 44224, USA
Phone:	+1 330-474-7745
Site:	theupsstorelocal.com
Rating:	4
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–6:30PM 9AM–3PM Closed

Location

Photos 5

Reviews 9

Logan Boggs

Awful customer service from the owner of this store. I have been using this store since I moved to Stow over a year ago for printing and shipping services as I work as a consultant in the area. On three separate occasions the owner has complained about me ordering copies/prints for a small amount of pages (4-10 pages typically) saying it isnt economical for him to spend time printing these things. I find that fairly ridiculous considering this is a service the company provides and if this is such a problem why wouldnt they limit the minimum amount of pages allowed to print or scrap the service altogether? He claims my files Im uploading are "bad" and he cannot download them despite my ability to view them on the UPS online editing tool after they have been uploaded to the UPS servers. Also, he had mentioned other customers had this issue, and so clearly this was not my fault. In addition to printing at this company, I ship a lot of packages(paid and pre-paid) through this location, buy packing tape, buy boxes, cards, etc.. Is that not economical enough for him? The catalyst for this post was today when he decided to rip into me for not being able to download my PDF file (a universal and standard electronic format for business documents) in a timely manner causing me to have to come in with it on a flash drive. The Associate then tried to up charge me 4 bucks for doing this even though I had to spend twice as long to get a simple print job done, and he had the audacity to blame their problem with their system on me, the customer. The owner left me a voicemail prior to coming in stating the cost would be the same price as the online price. I even had to print all of the documents there myself off of the computer as the other Associate did not help me. Ultimately I was given the right price he agreed to give me when calling me on the phone, but only after I had to call him out on it and he changed his story. My girlfriend mentioned he had an attitude with her over printing something else on another occasion and figured he was having a bad day, but this recurring behavior is not acceptable for a customer service employee - I understand running a small business may be stressful, but the customer is never to blame for your small margins - and it is not the customers fault if you offer a service which cannot be completed in a timely or economical manner. I brought up the fact that a local competitor never has any problems with my print job and he told me to go use them then as he doesnt need my money for print jobs, ignoring all the other business I bring this store purchasing shipping costs/shipping items. After explaining this situation to a family member who has worked for UPS for over 20 years he has decided to call corporate on my behalf to complain about this store owners behavior. I will never be coming back and will be telling all my local business partners to stay away from this location. I will be driving the extra few miles to a competitor for shipping as I would rather do that than give this location any more of my money. UPDATE: The store owner sent me an unapologetic e-mail claiming the reason the associate tried to charge me triple was because I printed two extra pieces of paper (which I paid for) which was not in my initial order of files online. The associate (who is very nice) had no idea about this agreed "discount" the owner left on my voicemail prior to me mentioning this to her. I printed the extra two sheets because if I had to submit this extra file online it would not have worked (due to employee error and/or issues with UPS servers) and I would have to come back in, again, to print these myself, just like this current situation. This e-mailed excuse from the owner hilariously makes no sense because he did not know the two additional sheets of paper until after the fact I printed these papers out and he had no conversation about this with the Associate until after my transaction was complete. A poor attempt at a paper trail instead of just apologizing so I could retract this review.

MATTHEW F Aloisi

To our customers and potential customers, We consistently receive several compliments from customers that use our store for packing & shipping all different kinds of items, large antiques, sentimental items, items with high dollar values and those personal items left by guests or those must have items forgotten by your college student!! Since purchasing this store 2 years ago we have worked diligently to improve the image and services at the store. We have enhanced international shipping, freight service, and United States Postal services. We consistently go beyond expectations, get out to cars to assist customers with packages and sincerely do whatever possible to ensure and maintain outstanding customer service. Although, it is impossible to satisfy everyone we always do our best to make each visit a pleasant and effective experience. We are owners who work our store and one of us is typically on hand daily to manage the operation to ensure our success. Thank you for your business and your trust! Matt and Amy.

Katlin Rossi

My fiancee and I cannot say enough good things about the owners of this store. Please stop going to the post office and go here!!! Matt and his family have helped us out on numerous occasions with international shipping, and go WAY above and beyond every time! Essentially the exact opposite of what you get at the post office. They even worked with the UPS hub manager @3am to find shipped paperwork while we were on our flight overseas. The customer service you receive here is rare, so enjoy it where you can get it. Thank you guys for everything!!! You are the best!!!! Katlin and Ryan

Jane Smith

The workers have always been friendly and helpful when I have picked up, shipped or returned items in the past. Today I was returning two items to Amazon that had arrived broken. I got one of the owners and had a horrible experience! After being treated poorly and spoken to in a condescending tone, I questioned his customer service, which only made matters worse. Wont be using this store again.

A Private User

Very impersonal - acted like I was an inconvenience because I brought in such a heavy item to be packaged, then charged me $35+ to pack it. Ive shipped very similar items at a nearby UPS store and am usually charged about 1/2 that. I only went to this store because they open 1/2 hour hour earlier than the other, but I will not make that mistake again!!!

Elizabeth testa

I just cant put into words the impeccable customer service we received while shipping a wedding dress and veil! Absolutely top notch! We are still talking about how wonderful our experience was and will surely use this location from now on! Thank you!

Kyle Molloy

Fantastic UPS location. I have been to every UPS in the area (shipping 1-3 times a week currently) and these people are the friendliest and most helpful. They always have good suggestions and are willing to help.

George Coghill

Super helpful and friendly local owners. They went out of their way to help me with some unique shipping questions and went out of their way to make everything very easy.

Aaron Hall

The owners here are always helpful and go out of their way to make your shipping experience as easy as possible