GoWireless Verizon Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 7566 Oak Point Rd, Amherst, OH 44001, USA |
| Phone: | +1 440-984-5200 |
| Site: | gowireless.com |
| Rating: | 4.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 15
Reviews 42
JE
Jessica Zurcher
DO NOT GO HERE! On July 8, 2016 I purchased a Droid Turbo II from the Go Wireless store in Oak Pointe plaza in Amherst Ohio. They are a certified Verizon Wireless dealer. The store itself only says Verizon Wireless on the outside. An individual named Andrew sold me the phone, stating that it was shatterproof. If it were to shatter it would be replaced. I was also told that if I was unsatisfied with the phones features I could get another phone within 14 days. On the day of July 18, 2016 I was exiting the track after a run and dropped my phone on the track. The bottom of the "shatter proof" phone cracked. I immediately decided to take the phone back to the Verizon store and trade it in because it was only 10 days out of my 14 days. I was dissatisfied with the "shatterproof" feature because the phone shattered. Additionally, Motorola and Verizon stated that the phone had a 48 hour battery life. My phone battery usage shows it is sitting with the screen of 48% of the time. The phone lasts only 6-8 hours with normal use without needing a charge. When I went to Verizon I was told that Motorola would replace my phone. Upon calling Motorola they told the Verizon rep that that was not the case. Only the LCD band it guaranteed. The Verizon rep, Brandon, yelled at the Motorola representative “This is why you’re going out of business and won’t have a job soon”. The other representative in the store at the time came up and said “This is the best part about not being a carrier, it’s not our problem.” Brandon then called Verizon Wireless who told him to call Motorola. At that point they just gave me the same phone number they previously called and told me they couldn’t help me. They also said that they could not honor my 14 day return because the phone was cracked. I then asked if they would honor it if I got Motorola to replace the screen. They said they would not that I was stuck with the phone. When I said that it was false advertising Brandon told me “Well if I sold you a flying car and it didn’t fly would it be my fault or the car companies?”. They also spent the vast majority of the time I was with them talking negatively about others who worked for the store. In a nutshell, I bought a shatterproof phone, it shattered after 9 days and neither Verizon nor Motorola will honor their deals, even after repeatedly saying they’d replace the phone. They also offered 50% off accessories to a woman and I was never offered that deal either. Additionally, while I was in store they told a man looking at phones that the phone model I have is waterproof and shatterproof, neither of which is true. DO NOT GO HERE!
SH
Shannon Von Gunten
There was a mistake on my account regarding my insurance coverage that was made by the previous associates before corporate Verizon took over this store. Jordan the associate and Nick, the store manager, tried to honor my request but the computer program wouldnt allow it. Jordan then spent an hour on the phone with various representatives from the insurance company who had the policy and with corporate Verizon. He was AMAZING!! He wouldnt take no for answer. He truly had my best interest in mind. He ended spending several hours on the phone. Nick was also great at assisting with the issue in the following days. In the end, I was able to have my phone fixed and my account was rectified. Jordan and Nick were great and went beyond to help me get a fair deal.
DL
DLM
I usually dread the process of having to upgrade a phone and/or changing my plan, but thanks to Tashay, the Customer Service Rep who assisted me today, it was actually a pleasant experience. She was fast, knowledgeable and extremely helpful. I will definitely return to this location for all my Verizon needs. Nick, the manager, and the other two associates were great as well.
DA
David Kidd
Had to wait a little while but didnt mind at all because the sales associate Jason was super upbeat and entertaining! Not only was he funny and knowledgeable but he helped me get my phone to start charging rather than taking my money for a new phone. I would recommend this store to anyone looking for a phone or better service. Keep up the good work!
WI
William Carrero
Brandon was extremely professional and polite during the transfer of, and activation of, my new phone and phone plan. I would highly recommend himself as well as the staff of the Verizon store on oak point road and I look forward to continuing my future business here.
PA
Pat Montgomery
Adam H did a wonderful job in getting my needs met. He listened to what I requested and was fast and efficient. I will always go to Amherst location in the future. A plus service and it came with a smile.
SC
Scott Shockley
This is the best Verizon store Ive ever been to! Great service! Jake is very helpful and the store manager Justin went above and beyond to make things right for us! Highly recommend!
LA
Lauren Niswander
Devin, Tashay & Jason were amazing and even stayed over to make sure that my smartphone was all squared away & all the apps and data transferred over! It was surprisingly seemless!
AM
Amy Williams
Ive always had excellent customer service at this location! All of the employees were friendly and knowledgeable. Nick and John, thanks for putting up with my shenanigans today!
DA
Darlene Dore
Jordon B. went out of his way to help with a bad phone situation. Talked with corporate and straightened it out. Would recommend him if you have a phone issue!
LO
Lolly Gibbs
Great store! Great Manager Nick ! Pleasant experience with upgrading 3 phones. Process was done very professionally! Thanks Nick and John. Dynamic Duo
BU
Butcher Wedding
My mom and I went in there to get myself a new phone & Jay helped us out and the service was excellent! We were in and out with no problems.
JA
Jared Perez
Awesome service here by Justin! I used to go to the corporate store until I visited here and got a better experience with half the wait!
AL
Aleksander Dohnenko
Awesome store!!!! Fantastic people. I delt with Devin and Jason both where great. I will definitely be back.
JU
Julio Cedeno
Geat, positive atmosphere. People were great and service was excellent. Do recommend! Shoutout to Katelynn.
RO
Rochelle Edwards
Love the staff here very nice fast & friendly service! Staff is definitely educated on products & service
JO
Joe Tellier
Dustin Sink at Amherst did an awesome job for me!! Would highly recommend his services.
DA
Daniel Heberling
Brandon really helped me out and was very considerate, would highly recommend!!
MA
mallory roth
The guys are great! Thank you much for all your help! Nicholas is wonderful!
AL
Alex Bruce
Service was great and the staff made the visit pleasant one
FR
Frank Caswell
Andrew did a awesome job with setting up my wifes new phone
CH
Charlene Binky
Very helpful. Explained everything so I could understand.
KA
Karla Staylon
Great service and very friendly, highly recomend.
RO
Ron Snizek
Great, answered all my questions, very helpful.
AU
Audrey Traband
Nick and John were a big help. Great service.
KA
Kay Winemiller
Very helpful since I am not very techy!
AN
Angela Pasadyn
This store was great! Highly recommend!
CH
Christine Walker
Tyler was GREAT. She saved the day!
AR
Arabica Amherst
Nick the manager knows his stuff.
OW
Owly beagle
Friendly sales people n helpful
MA
Manuel Cantu
Knowledgeable and friendly staff
KI
Kim Walter
Awesome service from jay!
TH
Theo Partyka
Tashay was very good!
KA
katie james
Fast friendly services
RO
Rochelle Edwards
Entire staff great
EL
Ellen Gundersen
Very helpful staff.
BR
Brandon Thompson
Love this store!
PA
Paul Parsons Jr
Kind & friendly
TA
Tamara Nestor
Great service
TA
tanesia maben
Great staff!
RA
Rachel Wormwood
Great deals
AL
Allison Sowa
Verizon
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