Empire Visionworks - Wilton Square

Category:	Eye Care Center
Address:	3039 NY-50, Saratoga Springs, NY 12866, USA
Phone:	+1 518-580-1117
Site:	visionworks.com
Rating:	2.1
Working:	10:30AM–7PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–4PM Closed

Location

Photos 3

Reviews 12

daniel rice

My experience was really bad. I got contact lenses for the first time in my life at age 36 years old. After my eye exam, I was told within a week, I will get a call that my temp contacts were in. The process would mean get my temps, take a quick 15 minute class on how to use them. And about a week after using the temps, I would get my permanent ones. I got called a week after my exam. I was told to come in and get my contacts. I left work early to go get them. I was very excited. I got there and they had my permanent contacts, but not my temps. They didnt order my temps. They said they were sorry. And said we will expedite your temps, because we cant give you your permanent ones until we know the temps work. A week later I was called and told my contacts were in. I left work early and went to go get them. This time I walked in and they handed me the temps and said have a good day. I said "Dont I need a class first?" I never wore contacts before. I was then told that a class was never scheduled. So they could not give me my temp contacts yet. The women that told me this also said, "She could do the class, but had to go to lunch in 15 minutes. She then scheduled me for 2 days later. When I asked to speak with the doctor the second time, I was called in and told come get your contacts, and left with nothing. The office assistant spoke with the doctor and then came back. The response I got from the doctor was this" We wouldnt have scheduled a training session because your contacts did not get in until today." I replied "Then why would you call me and tell me to come in and get them?" It was an awful experience. I would never go back! They just make mistake after mistake and seem not to care. They just move on to the next customer. They just have no leadership on the floor. No one is held accountable. So mistakes are often, and not pointed out for correction.

James Cardinale

I had the worst experience at Empire VisionWorks in Saratoga. The staff from receptionist to optometrist seemed more concerned about getting me in and out as quick as possible and swiping my credit card, instead of providing quality service. My goal was to have an eye exam for a contacts prescription yet the contacts they gave me didnt fit correctly and no one seemed to care. I ended up not wearing contacts for a year. Recently, I had a great experience at a Walmart Visioncenter where the optometrist actually cared whether or not the contacts fit me and if I was happy with them. Skip Empire Visionworks, especially this one!

Carrie Sciangula

I had the worse experience at this location. After 3.5 months they still couldnt get my Rx correct. They just did not listen when I said I couldnt see clearly. I finally gave up and they did give me back my money without any problems. My husband had the same issues but gave up and still has issues with his distance in his glasses. I finally went to Vaughn Vision in Saratoga and had an exceptional experience. I would not recommend Visionworks to anyone. I gave 1 star because the manager did give me my money without any issues. I just wish I didnt wait over 3 months .

Amanda Reynolds

I do NOT recommend. Ive never had the male Dr before so this is solely about the woman Dr, never have I ever felt so rushed and uncomfortable at the eye doctors. This woman was rude, pushy and probably shouldnt be working with the general public, it was like she needed to meet a quota of exams before her shift was over. If you are looking for a speedy, inaccurate eye exam just to be given the wrong percription, this is the place for you. For all others, do yourselves a favor and find another eye doctor.

Sara Cayce

Everyone was extremely helpful and friendly. I had a problem with my frames. I thought I would go to the Amsterdam location since I live there. They were no help and very rude at that location. I went back to Saratoga and they had me out in 5 minutes. I will make the 45 minute drive to Saratoga in a heartbeat before stepping foot in the Amsterdam office.

Abby Case

The personnel were all very accommodating, but, the Dr. left when I was waiting for the second half of my eye exam after having my eyes dilated and after waiting over 45 minutes when I asked when I would finish my exam they had to call the Dr. back to complete the exam! Pretty unorganized Id say!

Bug Whipper

This place is a joke. They dont listen to your concerns, you wait FOREVER.. even when theyre not busy... deciding whats for lunch is more important. Been wearing glasses for over 30 years and Im a retail manager... some of the worst service Ive ever seen. Go somewhere else.

Eric Preston

I had a great experience when I went there. They were able to get me in quickly, everyone was very polite and helpful, they were able to explain my vision insurance to me, and they helped me get the most out of my benefits.

Patrick Vantuyl

I would not recommend this place to anyone I just walked out after waiting 60 minutes without seeing the doctor I was a new patient with good insurance. Someone else will be getting my business.

Barbara Gregorek

The staff are super friendly and helpful. They are really busy so there is some waiting, but when they are with you they really pay attention and take their time, worth the wait!

Joseph Daurio

Staff was friendly, and the doctor was precise and asked many questions to make sure there was no further issues. Got some decent frames for cheap.

Cathy Vosburgh

Wait at least 2 plus hours .appt July 20th contact came in Aug 21st