Bridal Reflections

Reviews 3

AL

AliandTom Alitom

What started out as a positive experience really quickly went downhill. My initial consultant, Jenny, was incredibly attentive and accommodating. After falling in love with a dress, I had reservations about the volume of the skirt and worked with Jenny and a number of Bridal Reflections Managers to decide on alterations that would make the skirt the way I would want it. I was incredibly pleased with this part of the experience. When my dress came in, however, and I went for my initial fitting, it became clear that Jenny no longer worked at the site and that none of my initial alteration requests had been relayed to anyone else working there. It quickly became apparent that the skirt had been remade incorrectly (an alteration that I paid over $1,000 for). I had the pictures to prove that this was incorrect. I had a style number that the new skirt was supposed to be modeled after, but when I asked them to pull the dress for comparison, they pulled a dress that I had never seen before. On top of it, they then continued to argue with me that I was wrong and that they had done exactly what I wanted. The most frustrating part is that the people arguing with me were people whom I had never met and whom had never been a part of the initial conversations. Ultimately, I was able to work with the seamstress (at significant extra cost) to fix the skirt, and I ended up loving it, but we had to fight tooth and nail to get there. At my last fitting, when I went to pick up my veil, I tried it on and realized it was twice the length of the veil I had ordered. I told them, but they argued with me and said that this was the veil I had ordered, and that they had the style number to prove it. I knew this was incorrect, but didnt know what else to say. Ultimately, I called again, went back in that day, and they found my correct veil in the back room. They apologized profusely, said they werent sure how the mix-up happened, and sent me home. Did not inspire a lot of confidence in the staff, especially when they go to such lengths to argue with you and make you feel that you are generally inconveniencing them. On the day of my wedding, I went to step into my dress, and found that there was a large rip down the back of the skirt. In addition, the ribbon added to the waist had a gaping space in the back that they had assured me they would stitch together after my last alteration appointment, but never did, even though I double and triple checked with them before they steamed and packed it up. Overall, I loved my dress, but it was in no way worth the frustration, cost, and mistrust caused my Bridal Reflections. They have a beautiful selection of dresses, but ultimately are way too disorganized and unprofessional to make the experience positive. I think if you are going in and out with a dress, it may be fine, but dont expect them to care about you or your experience after the initial sale. In addition, in almost all of my follow-up fitting appointments, I was made to wait upwards of 40 minutes with no explanation and no apology. I was so surprised and disappointed by how quickly this experience deteriorated. There are too many amazing Bridal Salons in NYC to deal with that kind of treatment when youre planning such an important event. I was sad that that I couldnt walk away from the experience feeling anything but regret.

ST

Stephanie Atlas

Thank you Bridal Reflections for helping me find the wedding gown of my dreams! My whole experience from start to end was excellent. To begin with, I was 2 hours late to my first appointment at this bridal salon, driving from Long Island through the horrible LIE traffic. My mother was already waiting at the salon for me and I was so upset because it was during an Ines Di Santo trunk show that I really wanted to see. Cristina, vice president of the company, and Veronica Di Santo (Ines Di Santos daughter) waited for me! They kept the store open after closing hours for me to come in and try on the incredible trunk show gowns and never rushed me, talk about catering to your brides! Needless to say I found my gown and fell in love that day - an incredible lace Ines gown with a stunning cathedral veil. At a later fitting appointment I was able to meet Ines Di Santo herself - took a photo together and she drew a sketch of my couture gown for me to have- such a priceless experience. The alterations staff is so talented and were able to alter the dress in a way that made my slender boyish figure have beautiful feminine curves. My mother also found her MOB dress at this salon. They were so amazing even after my mother was torn and ordered one dress and got home and changed her mind and needed to cancel the order and order the other dress she was debating between they fixed the order no questions asked. She looked incredible in a beaded Stephen Yurick gown. My bridesmaids got their dresses from the bridal reflections location in Carle Place - also wonderful service there. I looked high and low through every store in Manhattan for bridesmaids dresses - I HATE the typical strapless chiffon dresses and wanted my girls to look different. I found incredible slate grey gowns with full lace paneled backs. The highlight of our wedding was how incredible we all looked - all my guests kept saying is how amazing my dress and how different and gorgeous the bridesmaids dresses are and where did we get them. I went to many other"big name" bridal salons and had terrible experiences where consultants did not care and any question you asked them was an inconvenience (Pronovias being one of them) but this was a high end experience all the way. Thank you to Cristina and the staff at Bridal Reflections for going above and beyond for me and my bridal party!

JE

Jenn Gibbs

Knowing that I wanted to purchase a particular Galia Lahav wedding dress from the 2017 Gala Collection for my upcoming wedding, I set a budget of $12,000 for my $10,600 dress. After having read online reviews on how wonderful consultants are, I was looking forward to this being my last stop for bridal gown shopping. Wrong! Samantha, my consultant, treated me as if I didnt have the budget for any of their dresses. She kept repeating that they "can help figure out how to make the dress affordable", and treated me as if I was below her. I asked how much a bridal veil was, and she said to not worry, that they can work out a budget. (I was ready to buy the veil that day as well.) I never put in so much effort to be very nice to someone just so I can be reciprocated with respect, but her attitude was such a turn off. Granted, I didnt walk in with Jimmy Choo shoes, a Hermes bag and Prada jewelry like other girls or their moms did that day, and I intentionally do not dress to impress to get a feeling of whether people in sales are genuinely nice or are only nice because they know that you have money. Nevertheless, she kept giving me and my fiance looks as if we should go to Davids Bridals. (There is nothing wrong with Davids Bridals, in fact I went there for my flower girl dress and the consultants treated me MUCH better!) Im adding a +1 star for Christina who walked in to my room later in my appointment to check in on me. But by the time she walked in my room, all I wanted to do was get out of the store because by that time, I already knew that I wasnt going to do business with them for being treated poorly. If Christina were my consultant, I wouldve purchased my dress and veil from her that day with no hesitation! But seeing that my fiance and I didnt appreciate Samanthas attitude, Im taking my business elsewhere. To brides to be, if you intend to buy a designer dress from here, either make sure that you come in looking like money, know how to place mean consultants in their place, or expect to be treated poorly. Unfortunately, because of my experience, the dress of my dreams now looks like my dress from hell.