BJ’s Wholesale Club

Category:	Warehouse club
Address:	1000 Old Nichols Rd, Islandia, NY 11749, USA
Phone:	+1 631-851-0200
Site:	bjs.com
Rating:	3.8
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM

Location

Photos 100

Reviews 38

Play Station

This BJs has by far the most unprofessional, incompetent group of staff i have ever seen in my entire life, while there customers service is also comically bad. I visited this store on mid june this year to demo a windows 8.1 PC, a slight upgrade over the last model i had purchased there. Upon approaching the demo unit to my dismay i discover its locked. Its not that big of a deal, as i am plenty aware some chains do not like to leave units unlocked for fear of tampering and potential security concerns. Unfortunately this was not some budget model, but was a higher end Toshiba laptop, not something your average customer would be willing to purchase without trying first. So I decided upon approaching a manager to try to get them to unlock the unit. Unfortunately your managerial waitstaff was extremely condescending, rude and demeaning to your "valued customers" who pay good money and expect a quality service in return. Not only was your manager unable to provide me with the password (she lost it), or even simply unlock the unit, due to there extreme level of incompetence, but they had the audacity to try to argue me, telling me this was not a demo unit, but was simply there for display purposes.Try pulling that crap with any other product in your store and watch your customers laugh at you while they walk out, there is a MAJOR reason you plug in your "display" TVs ect, simply put if you didnt demo them, nobody would purchase them. If you have ever worked in a similar position, as i have, even a day in your life, you would know that while this may technically be true, almost every single "display" unit in the store will be set up with some type of demo, as most of your customers are not willing to drop several hundred dollars on anything without at least trying it first.This is not unreasonable, this is the norm for any store of this type. S.O.P is to try to accommodate the customer the best you can if at all possible, not to argue with them. Your managers did not even make a single attempt to accommodate your customers, who could walk across the street into any best buy, costco ect. where they would be happy to go out of the way to accommodate there paying customers. I will never shop in this truly GARBAGE second rate store again, and i highly recommend you dont either. Take your money where they VALUE you as a customer, my personal recommendation would be to just go to costco, where there products are both cheaper AND come with MUCH better customer service. The single worst experience i have ever had in a retail outlet, whoever runs this store should be EMBARRASSED to be represented by such clowns.

Ana Turcios

I MISS COSTCO! Once my membership here is done Im going back. I thought I just needed to shop here a few times and get a feel for the store but thats not it. The prices are higher and mist of all their fruit and vegetable area is a joke!! Their apples look gross, the oranges even worse they literally look like theyve been frozen and once thawed have shriveled up. Bananas and grapes are always bruised. I can go over on and on point is dont waste your time at this store.

Matthew Vasquez

Love coming here because of all the whole sale prices they got. Come here to get snacks,can sodas, and buying certain meats since theyre priced better than most super markets. Staff is great never to busy to stop what their working on to give you some help or point you in the direction you need. Especially if youre planning for a party itll be a much better deal then going to a bunch of separate stores searching for all the supplies you need.

paul levy

Not enough cashiers and unorganized lines. If a cashier is only taking credit cards a large sign should be put up so everyone can see it, not a little one on the register. Also not all of the shelves are marked with the prices. It seems that when you are comparing something like chop meat to hamburgers that are on sale something wont have a price. Finally I find that floor workers are few and do not speak English.

C-

C-ALEX M

Pros: clean space, good products, friendly staff Cons: the place of products should remain the same (the place is big and its time inefficient looking for the products), also the parking lot is filled with carts (the customers are of fault but since its obvious that we cant expect people to be courteous, the store should make sure the carts are stored away from time to time) Thank you.

Mari Murphy

Ordered a cake for both of my nieces Baptism. This is how it came out. The piping of frosting is very inconsistent and off-center, not to mention the lettering. It looks SLOPPY! The only positive part of this cake was the taste, but this was a downer for our family and friends. The first statement that came out of their mouths was the lack of professionalism with your bakery.

meilymeils

They had availability of All Sale items,Clean,Easy to move in isles displays set up in nice arrangement, And the Cashier Imedatlly called Anthony P ,and he help me to my car and even when I said he Only had to help me with the heavy chair, he stayed and finished loading the whole order, I am very glad They opened this store near my home,I have never had a bad experience

Strong Island-photography

Tire center is horrible, customer service is non existent. No one many the counter and no one comes out to talk to a customer when you come in. Waited 20 minutes and no one came out. You can here them screwing around and using profanity and telling jokes in the back. Terrible, much better off as Costco tire center.

Safiyya S

Store manager is very nice, all of the other employees and managers SUCK terribly. The customers that go there are terrible too!!! I started going to the BJs in Deer Park. After my membership ends this November I am going to Costco!

Kim Chris

Es un buen servicio y tienen buenos productos

Miriam Hernandez

Buen lugar para comprar cosas para el hogar

Alane Hall

I didnt interact really with anyone but the cashier nd she ws very helpful and conversive. She was a pleasure.

Keith U

Good stores to buy in bulk. I like their credit self check out line because its usually faster.

Tara Samson

Amazingly friendly and the associates will go out of their way to help you locate merchandise!!

Andrew Nguyen

Crowded but with lots of food in bulk. Great options when buying for a family.