Best Buy

Reviews 4

JE

jenna jackson

My customer service experience was terrible. The other reviews are dead on. I got back and forth info on the a.c. They didnt know the policy for transportation of the actual if it had to be returned due to a manufacturing defect. A couple of staff said it gets transported back, others said no. Anthony, the one with the little bun in his hair, nice look for work, acted like he was half asleep and didnt know what he was talking about. He went back and forth on a rule for the policy. I had been rung up for the installation first when I needed to secure the a.c first so I dont have to order online. Then he denied something he said earlier. A.J handled fixing the error. She actually gave a damn unlike most the other staff who are not capable of caring for a goldfish, yet working at best buy. No one bothered to tell me that I needed the safety brackets for the A.C, or the installation would not be done according to mat, the assistant manager who was most difficult. This costed me another forty bucks and another trip to the bank. I should have been told of the brackets being needed when purchasing the A.C. I was trying to get something in writing in transportation of the a.c in case I needed an exchange. He was agreeable at first, but then said if I kept asking a certain detail be in writing, he would not allow the installation, like Im a twelve year old child. If its a fact, put it in writing for the conditions of the protection plan. I came back to have the A.C put into a cab and driven to my house and no cab would get me, so I told the store and one person tried to help, but the cab was unreachable. Sebrina finally did what the others should have done, set up a delivery and no one before Sebrina offered to do so. They never even tried and she was surprised. I told her of mats behavior with threats to cancel a.c installation and she was shocked and apologized. She set up free installation and helped make everything easier. I even got money back for the A.C for when she had to charge everything again to reschedule the installation since I had to have best buy deliver the A.C and she got it done for free. Then I told her about my terrible overall experience at best buy and she said she would talk to sebastian, the appliance manager. She called me back as she said she would and said sebastian only recommended a rebate form of 30 bucks from con ed. This is not from best buy, its con ed. When I spoke to sebastian, he said he could do no more in terms of a discount for all my trouble. I told him this is damaging their customer base with his, dont give a crop attitude,. I also said this could cost him business and a customer, he just said I apologize and , I understand. He didnt care at all. As a manager, he could give more of a discount, but chose not to. Do yourself a favor, dont do business here unless you like terrible service. I wont be back,EVER. I should have read the reviews here first.

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A

A Private User

I purchased two Toshiba laptop computer systems from Best Buy on 11/23/2008. After getting home I noticed on my receipt there were 2 charges for "computer optimizations" at $39.99 each. I returned to the Best Buy location on 11/25/2008 and asked if these charged can be removed because I didn’t ask for this service and I was not informed of this at the time of sale. They called over the young sales rep who I worked with on Sunday and asked if I was told and he said "yes and I explained to him what it entails.” which is a lie. After returning home I contacted Best Buys customer service department and spoke to Karen. She took down my concerns and put me on hold to contact the store for their input. After paging the store manager for about 20 minutes she returned and said the manager will not remove these charges and no refund will be issued. I insisted that the manager’s decision was not good enough and I would like to speak to her myself. After another 20 minutes of paging the manager she got on the line and stated that I will not be refunded and if I choose to return them I was subject to a %15 restocking fee. I informed her that the sales rep didn’t tell me about these charges and he was a liar. I continued to explain that on top of all this one of the laptops was not recognizing the CDROM drive. She said that when they perform their optimization that the CDROM drive is used, implying that I was lying. So after about 10 minutes of going back and forth with her about a refund, and exchange or anything else that could be done the answer was still no. I told her that I would have to go over her head about this matter and was hung up on. So here I sit with 1 broken laptop, $80 for services that weren’t performed (because as she said, it couldn’t be done without a working CDROM drive.) and a very discourteous and unprofessional manager allowed to treat me so poorly.

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SU

Sumita B.

I went into the Hartsdale Best Buy store on August 2nd to buy a regular Sharp 42" TV, nothing fancy. They did not have it in stock, so they told me they would have to order it for me. Today, Wednesday, August 6th, I am still waiting. UPS Tracking gives me nothing other than a bill has been created in my name. When I called the store just now, I spoke to Elona and she told me, most disinterestedly, I should never have made a purchase on a weekend because it was bound to take long. She said the matter is now no concern of Best Buys and that I should contact UPS if I needed any more assistance. When I started telling her about how poor the customer service at Best Buy was and that she should make a note of my dissatisfaction as a customer and take the complaint back to the right personnel, she HUNG UP ON ME! This is the VERY WORST customer service I have received for a TV purchase. There is no scarcity of electronics stores and next time I will not go to Best Buy. Ordering from Amazon (like I did a couple of years ago) was a breeze! I wish I had not walked into Best Buy last Saturday. After my bad experience with them last year, I should have stayed away. The only reason I went is because they are located near me. Well, never again! WORST CUSTOMER SERVICE EVER! Do not do business with this store.

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AL

Aleksandra Indrian

So I needed a laptop. I needed it NOW. I though that I would just browse online but buy it in the store to save time (it was Labor Day). I was SO HAPPY to discover that the Hartsdale Best Buy location actually carries my selected brand and - that the laptop is available for pickup in store the next day. So I gave up on the idea to purchase my laptop in the store. I bought it on-line and selected the "pick-up in store" option. I wish you could see my face when I got the order confirmation to my e-mail. Suddenly - the estimated day for pick up was moved up BY A WEEK! I though that maybe this was a mistake, so I went to the store next day to pick up my laptop. Obviously - it was not available. And the extremely rude guy at the customer service / pickup counter told me, to pretty much go... for a walk. So... I called the best buy customer service line, where the lady told me that clearly it was a mistake, because she sees my laptop as NOT AVAILABLE in the store and that I could re-direct the shipment to my home address and... wait few more days. I agreed to wait and pick it up in store. Surprise, surprise - today, this same best buy is advertising this laptop as available for pickup today again - so pretty much - the lie to customers AGAIN.

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