Gem Pawnbrokers

Category:	Pawn Shop
Address:	2199 Westchester Ave, Bronx, NY 10462, USA
Phone:	+1 718-684-3866
Site:	gempawnbrokers.com
Rating:	3
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 25

Reviews 17

Steve Pinell

If I could leave 0 stars I would just for how terrible the so called manager is at professionalism and this location in general is at customer service (with the exception of 1 person). From the start, I felt a bad vybe as soon as I walked through the door close to closing time as I had thought I had called ahead to let the location know I was on my way from work, only to find out I spoke to general customer support (which that rep never clarified) and not anyone at this store. Outside of the young man who came right to service me, everyone else in the location immediately came off negatively. This young man who was helping me was kind, courteous, and professional, but when he was having trouble searching for a quote for me on a set of Peavey Thump PR15 speakers which I was previously quoted by Alicia for approx $100 per speaker, the so-called manager at the site barged herself into the discussion and from the start was extremely rude. When explaining the source for current pricing and where she can draw comparisons online to simply help with a quote, she quickly cut me off and jumped to the conclusion thats the price I was asking for, which was wrong (who goes into a pawn shop expecting full price when selling an item). She then proceeded to talk to me like I was some scum on the street, and I kindly told her she did not need to talk to me that way. She then felt the need to sit on her high horse and throw her "manager" title at me, and telling me she "did me a favor" for letting me in right at closing time, not knowing that I am a manager myself for the largest financial news and data analytics company globally which one of our core values is delivering platinum level customer service. Again I told her the way she is talking is no way to speak to someone. In the end, she threw a BS quote at me for $50 per speaker using the quote for the incorrect model which I told her several times was incorrect, this lady has no idea about electronics regardless if this was my first experience. Personally, I could care less about the money as I was trying to get the speakers off my hands for spring cleaning, but even when I got the quote she tried to belittle me and the quote, and for the last time told her the way she was talking to me is no way to talk to customers and is completely rude and unprofessional. In the end she rejected her offer, and I gladly left the location speakers in hand politely telling her sarcastically, shell make it very far in life with that attitude. For those of you wondering what to expect in a quote, thanks to the rude manager she threw her reasoning for a low quote (albeit using a quote for the wrong model) was because corporate (Gem Pawnbrokers) requires their employees to offer no more than 1/4 to 1/3 of the actual value. Again, I could care less about the money, but this was a terrible experience. This location (with the exception of the young man) is in dire need of a management/employment change and extensive training in customer service / professionalism. I would never step foot in this location again, and unfortunately living in the area, I have to see it everyday on my way to work. Overall, I believe corporate should also take this into account as from the beginning, the customer service rep I spoke to on the phone could have told me she wasnt on-site, again misleading clients.

Kamini Singh

Today I had an amazing experience at this Pawn Shop on Westchester Ave and Castle Hill in the Bronx. Who reviews a pawnshop, well I am because the service was phenomenal. I was passing by and saw this cute earring in the window and out of curiosity I wanted to see it/hold it in my hand. The salesgirl said try it on look in the mirror "no charge" lol. I was sold. I also purchased another item. What a bargain without the hassle. Im impressed and thats exactly where Im going for all future gifts. Thanks for simplifying my life. Kamini S.

Anthony Simpson

My experience with Vanessa, the store manager and Anissa has always been wonderful. They are extremely dedicated to their customers. Its like family. In addition, they are always very helpful and have gone out of their way to accommodate me. Always bunches of love and laughter. Always very professional. Always smiles. I have been a loyal customer for a very long time and they treat you like family. VANESSA AND ANISSA, YOU LADIES ROCK!!!!!!!! IF THEY HAD A MILLION STARS, I WOULD GIVE YOU BOTH A TRILLION. LOVE YOU, ALWAYS, TRACY

Angel Cordero

This pawn shop is the best that I have been to. The customer service is great and they are very friendly and work with your needs if they can. I love to go and check out what they have especially when Vanessa and Anissa are there. Believe me every store should have people like them with great customer service and smiles. From ALC thanks

MUNESH NARINE

Thank you to the Gem team for assisting me in finding the best DJ equipment at a great price. The speakers were awesome, to tell the truth i was surprised at the price. I am extremely happy with the service will definitely come again because of the great price and excellent service.

Tommy Aragón

Service is garbage, employees have no knowledge of any product in relations to electronics or instruments, specific employee does not take her job seriously. Thinks shes knowledgeable when she has A LOT to learn lol, you know who you are. Never setting foot there again.

Alyssa Mora

I always have great service when I come to this location. The staff is friendly and very helpful they will work with you on getting you what you want at a reasonable price. I often recommend this specific location to people.

Jason Handley

I am writing this review on behalf of Rorrie Owens, who has been a valued customer of Gem Pawnbrokers Castle Hill location. Anissa, the Sales Manager, has done an excellent job providing customer service for his needs.

John Mercado

Anissa took good care of my needs shes very professional and polite I will recommend this pawnshop to all my friends. Everyone in this store are very nice Vanessa and yefri are awesome they deserve 10 stars.

Alberto Piketee

Good price i bought my first chain there and everything 100% good quality s/o to yefri the one that assists me nice guy store at 2199 Westchester Ave, Bronx, NY 10462

T Nation

Amazing service, always polite, and very attentive customer service, the only place Ill go to in the Bronx for either purchases or my pawn needs.

dayri Recinos

Worst experience ever. Prestigious how they dont even let you finish your sentence .definitely dont recommend this place at all.

tariqa ra

Always been good to me. Been a customer for a year. Staff is great, I will recommend this to people.

V Bryant

I came in too pawn some items and I wás given more then I was expecting ! Great freindly people.

Samuel Smithen

Professional service and their very patient. Ill always be going back.

Lee Gonzalez

Great experience, never had a problem with them.