|Auto Parts Store
|856 Central St, Franklin, NH 03235, USA
|7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8:30AM–6PM
I had gone to Autozone in order to get a low beam light for my car and the employee who helped me sold me the wrong one. I threw away my receipt thinking the employee knew what he was talking about and gave me the right light for my car. I went to return it and they would not let me because I did not have my receipt even though I specifically asked if this part could be returned if it was the wrong one. The employee said yes and didnt say a thing about the receipt being needed. As someone who doesnt know a lot about cars, I trust that I will be sold the right part at a car parts store. Overall, the employees were rude and unhelpful and I still have not received my money back for the wrong part.
The first time I was in this location in 2013 there was an ex-employee who was drunk and was yelling about things and he was fired. I let that slide as a bad experience. However I just went there to get some parts and while my experience wasnt "bad" it was anything special. The cashier seemed more involved with laughing with his employees then catering to my needs. I needed some parts for my car and the response was nothing more then "we dont have those parts". Didnt even mentioned they could be orderd in which I obviously knew they could be. Id suggest going to the Concord location as they are very helpful and friendly.
The guy that helped me remembered my car and helped me pick out proper floor mats and stuff that would fit appropriately. He even helped me get my old rusty license plate screws out and installed new ones! I for one was so grateful!!! Definitely recommend this autozone to all of my friends. He was super friendly and a riot helping me find stuff. Thanks CSR #07. Subaru Forester girl
Good service, clean store, most parts have lifetime warranty that I have used several times without incident or hassle