Carquest Auto Parts

Category:	Auto Parts Store
Address:	11720 Dorsett Rd, Maryland Heights, MO 63043, USA
Phone:	+1 314-291-4666
Site:	carquest.com
Rating:	4.6
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–5PM 9AM–3PM

Location

Photos 3

Reviews 12

Nathan Mohr

Needed a window regulator that was being installed for me. Called Carquest, they said they had it. Drove over there, they didnt have it, but the service rep said for only $5 more I could have the motor and regulator together which they did have. I told him as long as I wouldnt pay more for the install, that was fine. He gave me a smart mouth answer, sold me the part, and I left. Took it to my appointment, turned out the part sold to me was not correct, it was for an older make and model vehicle. I took it back to Carquest where I dealt with the same rep. He never apologized, and when I asked him to confirm the part would work on my vehicle, he said, "Its just the regulator." The issue was never buying both the motor and the regulator, the issue was it wasnt the right part for my vehicle. And of course, the fact that I had to make another appointment for my vehicle with the installer because of Carquests incompetence. Ive since found that Amazon has a feature which allows you to double check part #s with your vehicles make and model to see if they will work. I checked both part #s with them, and sure enough, the first part sold to me was listed as not compatible with my vehicle. Short story long, Ill either buy on Amazon or go to another parts store. UPDATED: Unbelievably, at the next appointment, I found out that while the part # on the ticket was correct, the rep had given me yet another wrong part. Even worse, it was the same part he gave me before!!! I didnt bother to check the number on the box, which was different than the number on the ticket. The number on the ticket, which I checked with Amazon, was the correct part, but the part # on the box was different and was the same part as that that they had sold me previously. After taking the part back again, they half-halfheartedly apologized and tried to sell me the correct part, but Im done taking my chances. My recommendation is stay far, far away, as they cant even properly cross reference their own part #s.

Phil Flow

Poor customer service. Doesnt want to explain correctly to customers what they properly need and the guy has no patients. Refused to help me and basically kicked me out the store. I WILL NOT be giving this location any more of my money or business.

Charlie Kohn

Good customer service knowledgable staff. This is not a chain store but local owned. They can get just about anythung with in a day or too at much higher quality compared to other autoparts stores.

Derrick Tackett

The best auto parts store Ive ever been to. Extremely helpful and really knowledgeable. They have the best customer service around.

Thomas Flannery

Been using them since before they were carquest dave is an awesome guy and is always helpful, his staff remains helpful aswell.

Lauren Machuga

Extremely knowledgeable and friendly. My dad lives 2 hours away and still prefers to get his parts here.

Jon Lovetto

Always a pleasure doing business with these guys. They are always very helpful and very knowledgeable.

Angela Layman

They had the part we wanted and helped us with fast, friendly, knowledgeable service.

Pawan Maru

Guys at the store were helpful in picking right product for my needs