Sprint Store

Category:	Cell Phone Store
Address:	31668 Woodward Ave, Royal Oak, MI 48073, USA
Phone:	+1 248-554-0040
Site:	storelocator.sprint.com
Rating:	3.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 14

Reviews 25

John Knaus

These positive reviews have got to be the employees/managers or something because this store sucks. Even before Sprint carried Iphones, the entire staff stands around all day on their Iphones.....or they are in some discussion with each other regarding their Iphones acting as if you are the biggest nuisance just coming into the store. They will tell you that your phone has water damage anytime they get a chance. It has got to be in their training...."If you even OPEN the phone up, tell the cust it has water damage every time!" Kinda snotty whenever I call for help....ALWAYS sending me to a "corporate store" because "we dont handle that here" IF YOU LIVE IN BERKLEY DO NOT GET A PHONE / SERVICE HERE! The signal in Berkley somehow is so weak that you cannot make normal calls from your home without serious hassle....They make me pay extra every month for an airwave signal enhancer that doesnt work either. This place / their service is just the worst.

Gayan Nagoda

Dont go to this place, if you plan active or swap your phone. They dont have any idea about activation process. The girl works there tried to avoid helping customers to giving false information. She tried to active new phone only using new sprint SIM card without putting phone serial number (IMEI). She thought old SIM card not working. She told me to go home and rest my phone. After resting my phone still didnt connected to network. I went to my account, and I saw still showing my old phone serial number. So, I ended up calling customer service to swap my phone.

David Holm

My Iphone stopped charging so I went in on Friday evening to get it looked at. The staff made the process getting a replacement phone very easy, and I got a new phone shipped to my house by Saturday day. I was having trouble with my old phone reseting and drove back up to the Sprint store. After some troubleshooting they had the new phone with all my contacts and apps from the broken phone. Honestly out of any phone store, this location is probably the best and overall very nice people.

Mark Wilson

Went to this store because I wanted to upgrade my phone. I have the same complaints about Sprint as everyone else but seriously people, if you want to pay Sprint pricing and get Verizon service, you are stupid. The service does what I need it to do and speeds in the Metro Detroit area are on par with the other companies out here. See Joe K at this location, he was friendly, efficient and knowledgeable. Thank you for the excellent service there!

Kevin Schmidt

I went in there 5 minutes before they closed and they would not help me. They had all of the machines off. Warmed their cars up and had coats on. It looked like they had been ready to leave for at least 15 minutes. They Would not do anything because they said their systems were shut down already. Closing early, rude and uselss. Go to another store and avoid the greasy caldean or guido doughbags that work there. Worst. Customer Service. Ever.

Bill Sullivan

BUYERS BEWARE! This Sprint store in Royal Oak sells COUNTERFEIT products! When presented with the evidence that was indisputable from the manufacturer they refused to return my money. Clearly there is something shady going on behind the counter. My confidence in this store and Sprint has been demolished. Please protect yourself and take your business elsewhere.

Dan Jankowiak

They lied about the cost of my monthly bill (I was told the total amount would be $150 after everything including taxes, plan fees, phone fees, etc). It ended up over $188. Additionally they tried to sign me up as an employee of a company I do not and have never worked for. It didnt work and was unethical. Very disappointed in Erica and the rest of the team.

Jenny Larson

Erica has been a great help multiple times. She helped me save on my phone upgrade, swapped my iPhone info, AND recommended the mac & cheese w/ jalapenos at Red Tavern for while the data transferred! All-around great experiences here. PS - Erica should get a raise-- or at least be employee of the month. Best customer service ever!

Saad Rassam

Friendly service and people know what they are talking about the sales lady Erica helped out my family that recently moved from overseas and set them up on a really nice and affordable plan I really appreciated it and will always come back to this location even though Im all the way in Rochester its worth the drive

L Parker

Scam artists. Do not believe a word they say about your plan or services. They will promise you something to get you to buy a phone/plan, but not deliver. Ray lied about crediting a $240 cancellation fee. Sprint corporate will not honor anything promised by their stores. Awful experience. Still the same old sprint.

lauren einheuser

I havent had the best phone store experience in the past so when I shattered my iPhone screen last night I was not happy to have to spend my Monday morning getting a new one. I was so pleasantly surprised with the customer service there, they were so helpful and in a quick manner. The guys were awesome!

A Private User

I Recommend This Store, The Girl In There Is Very Helpful She Wont Hold You Up Or Give You The Run Around. The Only Thing I Didnt Like Was That She Was The Only One In The Store And You Have To Wait For Your Phone To Be Shipped I Wanted It In The Same Day But Im Just Not Patient Lol. Go To The Store ;)

andrew carney

Would give 0 stars if possible the repair tech is definitely uneducated in the field and is super expensive she tried telling me there is no such thing as an oem screen! Do not go here if u want a good quality screen and an experienced tech doing the repair ! I repeat do not go here!!

reviews reviews

Erica is the best sales associate in that store!! Ill never go to anyone other than her! Shes helpful, kind, patient and doesnt give me the run around!! I highly recommend this store and Erica to anyone who is a current or new Sprint customer! You go Glen Coco!

David More

This place is shady, wanted cash no credit cards LOL for an iphone ?? They dont want to pay taxes, the whole place seems shady to me. In my opinion I would only go to a corporate store these places shouldnt exist!!!!!!!

A Private User

Told me they couldnt do anything for me per moisture damage...Madison Heights store replaced my phone telling me there was no such damage. Reported to Sprint and mi.gov.

Nerina J

Love this store. Everyone is very friendly and helpful, and they will do their best to get you a great deal. I would never go to any other Sprint store again.

Pat Harrington-Salisbury

Only had 2 employees working. Waited 40 minutes and both employees were still helping the same customers. Got tired of waiting. Need to hire more people. Smh.

Benjamin Edwards

We were sat on the couch as we entered, told we were next, and they proceeded to help customers as they walked in, after us

AznPridexLOLnot

Maybe Im biased because I worked here, but if you have Sprint its the best store for customer service in the area.

Jesse S

bad service,terrible store, employees are useless. wont ever set foot in there again. avoid at all costs

A Private User

Awsome Service! Will recommend! The whole store knows what they are talking about!

Howard Manela

The store was very helpful. I bought two phones and a tablet from them.

Roger Ratekin

Good sales people. Helpful with out being pushy!