Fraser Optical

Category:	Eye Care Center
Address:	32925 Groesbeck Hwy, Fraser, MI 48026, USA
Phone:	+1 586-293-8888
Site:	fraseroptical.com
Rating:	3.8
Working:	9AM–7PM 9AM–6PM 9AM–6PM 9AM–7PM 9AM–6PM 8AM–2PM Closed

Location

Photos 11

Reviews 11

Scott C.

I was a customer of this particular Fraser Optical store for at least 15 years. In the past, Ive had nothing but good experiences with this store until the last year or so. In the last year, Ive noticed a steady decline in the level of customer service. Its not the optometrists that I had an issue with, theyve always been great, but rather the staff behind the desk and the women who fit the glasses. A couple of the eyeglass fitters have been essentially rude to myself and my wife. Recently I had ordered a pair of prescription sunglasses. I went to pick them up but had forgotten my HSA card to pay for them. I had asked if I could be billed which I didnt think would be an issue since Ive been a customer in good-stand for so many years. I was flatly denied that request so I left the store without my sunglasses. After a short while, I thought it was insulting to not allow me to be billed because I took it as meaning that I dont pay my bills. So I called the store back and and asked to speak to the woman who was helping me. I then voiced my displeasure, a heated discussion ensued where I was surprised to hear that the woman didnt care when I said that I wouldnt be back to their store. She was perfectly content with losing a 15+ year customer. I asked to speak to the owner or office manager and was told that a message would be left for that person. That was 5 days ago and I still havent heard anything back which leads me to believe that the message wasnt passed on or that the owner/office manager doesnt care either. At any rate, I wont be returning to this particular location. This is what customer service has come to these days.

Corri Glispey

My favorite eye doctors that Ive gone to. I wont go anywhere else. They are super friendly, and always answer all my questions. Not sure why there are bad reviews on here, because I have NEVER experienced anything bad at this location. The other location on Van Dyke and 23 mile is a different story. They screwed up my glasses three times in a row. Burnt my frames once, then my lenses when they replaced the frames, then they lost them and had to order new ones all together. Ill never go back to that location. This one is 1000X better.

Kali Nicole Cresent

I have been a customer of this office for years now. Most of the office staff are nice & I have never had a problem with them until this year. I kept getting really bad headaches and my glasses seemed to be going bad fast. Every time Id tell the doctor that he would say it was just my eyes being bad and that he couldnt do any more for me, but come to find out from a different optometrist that he had been giving me the wrong script and putting the astigmatism in the wrong spot, thus making my eyes worse. I will NOT be returning!!!

john kapousis

I have been going there for years and had really good experiences but recently took our son to another place closer to my current home and my son had gotten some glasses there but he was still having problems seeing in school, so I took my son to Fraser optical on Groesbeck for another opinion and they got my son a proper corrected prescription for him that made a Big difference in his sight! Truly professional place with good service. Would not go any place else again.Thanks

Holly Dodge

I was told this place was too expensive and to try somewhere else, but it was close to home and they had a cancellation so they fit me in @6:15pm with Dr. Miller. It was totally worth it! The staff are super nice and quick. Dr. Miller was so kind! Even if it were more expensive, it would be worth every penny!

Mark Schwentek

Great family run business! I really appreciate the great service over the years. Their staff is always helpful and very knowledgeable. They have a great variety of frames in stock and their Optometrist always get my percription right. Thanks again for the excellent customer service!

Valacar

Wont get my glasses from anywhere else. Optometrists are always fast and friendly and so is the staff. Huge selection of frames to choose from and great customer service who will take time to help you pick out your ideal frames. Ive been going here for about 6 years now.

Darren Alexander

Well run place. staff was very professional. Got a great deal on a pair of glasses they even came in earlier then they said they would be ready to pick up. Would recommend.

Jeff Fuller

Long time happy customer. Very satisfied with service and staff every time I come here.

Terri Endean

No recommend at all.

Karen T

Great service