Custom Eyes

Reviews 4

ME

Meg Marcum

BEWARE: INSURANCE FRAUD. Unfortunately, I cant recommend this store based on the Eye Doctor, Dr. Murphy, who also does her own billing. I went in for a routine eye exam covered by my Davis Vision. I had a basic eye exam and paid the co-pay. I thought it odd that the Dr. asked for my medical insurance card, along with my Davis Vision, and she said "It was just standard." A week later, I find out that my Medical Insurance was billed $180 for my eye exam, with an additional claim that I received some extraordinary medical treatment, that I did not, nor was aware that anything outside of a standard eye exam was being provided. Dr. Murphy never charged my Davis Vision, which is the only reason I went in and I was very clear that I was there for my yearly Davis Vision covered exam. She charged my medical insurance -- which I have never had done before! I knew something was fishy. I called Davis Vision, and the Dr. made $133.00 extra dollars by charging my medical card, which she had no permission or right to do. I never agreed to any medical visit or medical treatments. And Davis would have paid her only $46 for my eye exam. Are you beginning to see the picture? I noticed that Dr. Murphy desperately tried to get me to do "extra" things in my exam, and I declined them and felt uncomfortable. I had a retinal picture at another practitioner, so I didnt find it out of the ordinary and was not informed that it was not part of my Davis Approved Exam during my visit with Dr. Murphy. And that is where she secretly changes the billing! I believe that the Dr. is trying to add "medical" tests to patients standard exams, in an effort to file a "medical claim" (instead of a regular vision plan claim) and then charges medical insurance instead of the Vision plans, in an effort to make -- more money. The Dr. does this "insurance switch-a-roo" without the knowledge or consent of the patient, particularly in my case, and then the Dr. justifies her medical insurance fraud because she claims to have performed a medical procedure. The patient knows nothing about the additional charge or that their Medical Insurance becomes involved at any point of the visit. The Dr. then asks for your vision plan and your medical insurance (just for her records) at the end, and she claims the bigger pay out of the two. I felt lied to. I felt taken advantage of. I felt that Dr. Murphy fraudulently submitted a claim to my medical insurance, instead of my Vision Care. I suggest that you find another provider to avoid what I have gone through to get her medical claim retracted from my medical insurance and properly submitted to my Vision Care. The store owner said he would give me money back, and I said I wanted him to give the insurance company their money back. He apparently was unaware that this was going on. I also have a voicemail of the Dr. apologizing and stating that it is her common practice to charge the medical insurance, although she is an approved Davis Vision provider, which makes no sense. She was overly casual about it all in an effort to calm my response to being a victim of fraud -- I can see on this review board, that there are others out there too. We are just the few who took the time to report this online, but I know there must be more. Dr. Kathleen Murphy, Insurance fraud is an offense punishable by law and it is unconscionable to expect a customer who comes in for a specific service with specified coverage for that service, to end up paying for a more expensive medical service that they are unaware they are being offered or receiving. Taking advantage of a patients trust and filing overcharged and alternate claims to their medical insurance without the patients knowledge is fraud. Do not go here Davis Vision Users. And do not give anyone your medical insurance unless you are there for a medical exam! I learned this the hard way. A routine eye exam is NOT a medical exam. Be informed. I reported this to my insurance companies and the authorities.

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JE

Jeff Lee

If you are looking for a caring eye doctor, a skilled optician to craft your lenses, and a thoughtful person with a keen eye for frames -- all under one roof, I highly recommend you try Custom Eyes in Central Square, Cambridge. I have been a patient of Dr. Kathleen Murphys for over ten years. When she moved her practice from downtown Boston to Cambridge, I eventually followed her, even though I live on the South Shore. No other optometrist Ive met is as caring and forthright as she is. I have NEVER had any insurance issues with Dr. Murphy. And I trust her judgment completely. A week ago I came in for new glasses. I was considering a big change from wire frames to plastic frames. John was there to help me from the start. Taking into account the latest in styles, he picked out three black plastic frames to start with. To me they all looked pretty much the same. But John pointed out the subtle differences in their shape and size and how they each made my face look a bit different. After trying out another fifteen or so frames that he had picked out, including different colors and shapes, I was completely confident we had the right frames. My new glasses were ready in a week. The courteous owner of Custom Eyes, Kevork Tinkjian, shaped the progressive lenses for a perfect fit into my new frames. Fitting my glasses on my face, Kevork was patient and exact. He also took the time to explain how the progressives work, describing the field of vision for each section. This was key since these glasses are a bit different from my old glasses. Visit Custom Eyes, just a block away from the Red Lines Central Square station. You will be treated like royalty!

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MO

Mo Walker

I would not recommend giving Custom Eyes your business or trusting them to give you the best service! I was very disappointed when greeted by Dr. Kathleen Murphy. Her first statement was, "Do you have insurance?" When visiting a business for the first time Id like to feel welcomed and appreciated. Most of the time a simple "hello" or "welcome to..." takes care of that. After responding to her question by showing her my insurance card, her response was "I dont take that insurance!" I was taken aback by this doctors short and curt response to me. Of course, I checked to see if Custom Eye Care accepted my insurance before booking my appointment and I double checked while there too. As I was off in the corner double checking what I knew to be accurate, she nor the receptionist attempted to assist me or bring clarity to this situation. When Dr. Kathleen Murphy saw that I was able to access Davis Vision through their online portal, her demeanor slightly changed, but the overall situation made me feel undervalued and under appreciated as a customer. If customer service is important to you, do NOT give Custom Eye Care your business until the staff undergoes customer service training or until there is new staffing there. Stay away! Go to an establishment that appreciates your business.

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S.

S. R.

Kevork Tinkjian, the owner and Optician greats you when you walk into the small shop. Dr. Kathleen Murphy will come ask for you when its time to get your eyes examined. Dr. Murphy - Profesional, courteous, humble and very good at what she does. She manages to provide you with a thorough examination, insightful advise and makes time to answer your questions. She is passionate about her work and her patience and it shows. Mr. Tinkjian guides you through the process of selecting the right optics (frames, glasses, contacts) in a way that feels more like visiting a high end tailor than it does a clinical or "retail" experience. His expertise as an optician, fashion advisor and business owner all blend together with Dr. Murphys splendid "bed side manner" to make sure you leave looking great and seeing better. I highly recommend a visit to Custom Eyes if you are looking for a personal touch to your experience that is so often forgotten in our internet/big box store society. They are fast, affordable and personal. What else can I say.

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