MAC Cosmetics

Category:	Cosmetics Store
Address:	618 S Exeter St, Baltimore, MD 21202, USA
Phone:	+1 410-244-8016
Site:	maccosmetics.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 3

Reviews 32

Carol Westcott

I was excited to see that a MAC store opened in Inner Harbor East. I detest going to Towson Town Center. I had a hair appointment at Scene 217 in Little Italy and was desperate to get more foundation. The store was empty and the sales clerk was very aggressive. Instead of getting me my foundation she insisted I agree to buy primer. I told her that I didnt want primer, that I wore sunscreen. She finally agreed to get my foundation only to find it was SOLD OUT. Then she tried to talk me into another color that was much too dark. Before she realized that my foundation was sold out she offered me a sample of the primer. I was frustrated that it was out of stock and told her I would have to order the foundation online. After this, she took back the offer for the samples. So now I have to wait several days for the foundation to arrive. I would ditch the whole brand if I could find a foundation that worked with my fair skin in another brand.

Carolyn Wright

Go see Niya! I shop at the store frequently and every time I come in, shes polite, completely flawless, and very genuine! Ive watched her do makeovers on tons of women and her work is phenomenal. Everyone that I know swears by her and will travel into the city just for her. I work at a college in the neighborhood and my coworkers and I always have conversations about how we love going to see Niya! I dont know if we even love the makeup we buy as much as we love her. Her talent is crazy! She can teach you anything and she takes her time with you. Some of the managers are so mean and unwelcoming so go in and just ask for Niya. Go see Niya! She also knows makeup outside of Mac very well so she can translate what you wear to something that will be perfect for you in the store. Shes converted the entire neighborhood to Mac lol!

Kathryn Desplanque

I went in to see if the store has the Nasty Gal collab lipsticks in stock. The representatives had no idea what I was talking about when I asked, and then assumed it was an online-only special. I was really shocked by this. Ive been to MAC locations in Canada and in France, and their employees are always fanatically excited about the brand and know everything about it. The employees at this location obviously hadnt even been to the MAC Cosmetics website themselves in months, nor did they read any kinds of beauty websites or blogs. MAC has been promoting the Nasty Gal collab voraciously for quite some time...

Brittany Butts

I went here for the first time yesterday and I hated it. The service was terrible. I went in telling her that I didnt know anything about make-up and I just wanted a nice face clear of my acne. She put a moisturizer, foundation and a little concealer on. I looked at my face and noticed a rush job. It totally brought my acne out even more. I hated it. So instead of giving me options so that I would like it and not leave disappointed I was basically rushed out the door with an oh well. Maybe I should have tried the MAC stores in the mall or even Sephora.

Jessica Cornish

I went to mac today to see if they had fashion rival because it was sold out online , and I also need to lip liners in nightmoth and currant for lipsticks I already own. Never again the employee were short staffed in my eyes and not very helpful just short snappy answer, to my question I expect more from Harbor East the service in that area is normally superb, but not today I will take the drive to Mac in Towson gladly.

Nira Pughsley

If I could give this particular location no stars - I would. The customer service is horrible. The bad part is that I experienced poor customer service here several months ago and chalked it up as an isolated event. So, Ive tried this location two more times since my initial visit and have had the same horrible experience twice. I wouldnt patronage this particular location even if it were the only one in Maryland.

latrice carlos

Their service was pleasant and awesome" goes to show you cant always go off the reviews. Because i read mostly disappointing reviews, and still took the chance to go there... And Im thankful for both of my visits there" yes i said it 2 different occasions was pleasant MY MAC HOME UNTIL FURTHER NOTICE ;)

Farren Gendimenico

Every single I time I come to this store I always get the best customer service. Im always greeted right away even if the MUA are currently occupied with a customer. There are other locations that are more convenient for me to go to but I make sure I always go out of my way to go this store.

dyve gurl

Beautiful club in a great location. We were members but stopped going after a few months. Too many little kids in the pool and locker rooms, not being supervised. I thought this was a health club for adults, not Romper Room....very disappointing.....

Ehlaam Fatima

I am just so happy with mac.i had no issues in the store.the staff was good.infact all of the girls were busy but still one of them came to me and asked if i needed help.got what i asked for . nothing out of stock. Love MAC loved the store too

Amber L

I absolutely love this Mac location! The customer service is awesome and they always know exactly what Im looking for every time I ask a question. This is the only location I go to.

Aaditaa Jhaldiyal

People attend very well and help you a lot in case you are not very sure which product to buy!! I was taken care by Chris, she was just amazing, very cordial and helpful !!!

Lawanda Smith

I loved this location! If youre looking for an excellent makeup artist go check out Desi!! She does a wonderful job and has a great personality!

Haris USA

Every single time i come to this store i always get very bad customer service. they dont no how to behave someone.

keinu sulli

Nice work...good customer service...just a bit "dusty" on the shelves and floors.

Ebony McGee

I went in on a Friday evening the ladys were nice and attentive. I would go back

Georgina Fofana

Kia was amazing! She was very patience in helping us find what we needed.

Pamela Saulsbury

Excellent customer service and products are always available.