F21 XXI

Reviews 7

KE

Kelly Dignam

This review is for Forever21 in general not specific to the Maine Mall store. I tried to order some things my daughter wanted for Christmas online on cyber Monday. It was a nightmare. You were able to shop, put things in your cart then after you entered your CC # and hit submit a cat pounced up on the screen saying "OOPS, an error has occured, please be patient while we fix this problem" I had no idea if the sale went through. The cat was still there an hour later! I called them and waited on hold for an hour and was told no my order did not go through. I tried several times throughout the day to reoder- same issue. I was also told that they would not be extending the Cyber Mon sale even though they admitted website issues. Finally at 11:30 pm I was able to make the transaction. Then I notice that in all the confusion I had ordered 2 of the same shirt. (sometimes when you added stuff to the cart the site went down and you needed to exit and start over) Annoying but I thought, no problem I will return it. WRONG. Even though this was an error made because of their problem website they will not accept the return. The online customer service (kid) was rude and unhelpful. After pushing for the manager I was told there the only thing they could do was take the entire order back, if all the tags were still on everything and that I had to pay for the return and a handeling fee!!!! This is just unacceptable. I saw the final sale notation on the earrings I purchased but SAW NO MENTION OF THE CLOTHING BEING FINAL SALE when I placed my order. Buyer beware, I will never do business with this company again. There are multiple complaints on many sites about the rude customers service people and their unacceptable return policy. Stay away.

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MA

Maddy M

This is for the online store, not specific to the Maine store. I tried to order a dress for 24.90, I was fine with the price and would have been alright for paying extra for shipping, but when I went to sign out the site popped up with a button saying 10.80 for express shipping, I did not wan that kind of shipping, nor did I click on anything before hand saying I did. They gave me no choice but to press it and be billed for 35.80. Checking out in general was also a nightmare.

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NO

Noelle

More like 0 stars. I ordered stuff online and went over $50 to get free shipping. They added 25.95 to my order when I didnt ask for the next day saver shipping. Be careful when you order stuff online. Yes they have cute clothes and it is so much better going to the store and trying all the clothes you want on. Also know their RETURN POLICY before buying their clothes.

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HA

Hannah Louise Allen

I worked there for a couple of months and let me just tell you, dont do it. For the most part the people were nice but a lot of the times some of the staff like to bully new people. Theyre rude and disrespectful. I liked a good lot of them but I couldnt stand being treated like I was invisible. Also the quality of the clothes is awful.

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A

A Private User

I got a ring and when i got home it was broken. I brought it back to exchange and the girl was very rude before i even told her what i wanted. Apparently i broke it and put it back together according to her. Im sorry that this store has to sacrafice there customer service because of a ring that cost 1.50.

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A

A Private User

Amazing cute clothes, very reasonable prices, always a great deal to be found. Just make sure you understand the return policy before purchasing its a very complicated one. Other wise only great shopping times for me at forever21.

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JE

Jenna Stearns

I love the store great quality clothes and everything! The staff has inproved but they still have and eye roll every once and a while

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