Walgreens

Category:	Drug Store
Address:	100 Randall Rd, Lake in the Hills, IL 60156, USA
Phone:	+1 847-658-7051
Site:	walgreens.com
Rating:	2.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 31

Reviews 16

Melinna Leon

I want to thank the pharmacy staff for going above and beyond. I was prescribed a medication that my insurance was not covering. The pharmacy staff informed me it was due to the formulary list and I would have to call insurance. I already knew there was no substitute for this medication , which meant I would have to pay $300 for one month supply. Minutes after our phone call was done, a staff member called me back and informed me they had found a coupon and it would be free!!! FREE!!!! I didnt ask them to do that. They went above and beyond to help me out. Thanks so much! I am so very grateful!

Richard Pankau

Avoid the frustration, find a different pharmacy. All calls to the "local" pharmacy are routed to a regional pharmacy call center without telling you. The regional pharmacy center is supposed to process the prescription and send it to the local store to be filled. However, the communication link between the local pharmacy and the regional pharmacy call center is terrible (and the staff at the local store level admit it). On several occasions prescriptions called in from my doctors to the regional pharmacy call center have been lost or sent to the wrong store.

Rhonda Casey

Walgreens in Algonquin did not inform me that they were out of stock on my prescription that I needed to have prior to my surgery. I had to call them to find this out. Very poor customer service. Oh, and then they asked me if I wanted to have my Rx filled at the Lake In the Hills Walgreens. Of course, I said yes. I did have my Rx filled at LITH, waited in the drive thru lane for 30 minutes to find out that I had to come into the store to pick it up, because it was too large to send thru their drive thru window. Im going to change to Osco.

Sam Park

Incredibly rude and terrible service from the staff. I am not the one to write negative reviews, but this pharmacy and the staff were on a whole new level. Listen to the other reviewers, and go to a different pharmacy. They tried to triple my costs and actually hung up on me when I asked them the reason for my increase. In the past, they have even misplaced and cancelled my orders.

Ricky Bobbiochio

This Walgreens gets worse everyday! Only 1 person on at night yet open 24 / 7 really need 2 at least for volume this pharmacy has. Drive wait time insane! Never answer phone on hold forever 3 blocks from my house and half the time end up going to Crystal Lake store at least I get service!

Kevin Polhemus

The staff at this store is horrible. Rude, unprofessional, and inmature. Purple hair girl has to be the worst customer service rep I have EVER had to deal with. I ended up walking out after having in interact with her. Bad deal all around in this store

Antknee Arusco

Used to be the best Walgreens in the area. Now its in decline for customer service. Some good employees but their numbers are dwindling. I drive past two other Walgreens stores to get here. Not sure Im going to do that much longer.

Debra Smith

The absolute worst service and pharmacy wait times Ive ever seen. Even if there is no one in line wait to pick up a perscription that is ready takes 10 minutes. Time to suck it up and pay the out of network prices and go back to CVS

Parker Garcea

HORRIBLE service, rude staff. Its really unfortunate, but they cant even fill prescriptions properly, let alone in a timely fashion (TWO HOURS for a single dose medication!!!) Will not be wasting time here again.

Brandon Chaddick

The manager threatened to call the police on us as soon as we pulled up. Worst experience Ive ever had at any Walgreens Ive ever been at. Staff is terrible, and manager is the worst.

Valerie Hawthorne

Rude if you go here u will be making a terrible mistske incompetent and slow. Ive never has to review a pharmacy but, thought this was necessary. Rude, Rude, unprofessional

3kids3dogs U

Clean and well stocked Walgreen with pharmacy and drive through. Photo center and great make up etc area.

Bernardo Marcos

Excellent service. Pharmacy staff are courteous. Would highly recommend this establishment.

Kelly Gold Papanek

The girls that work at the pharmacy and have a bad attitude. Also they can very rude.

Brett Christophersen

They never have prescriptions ready. Slowest service.

Jim Petykowski

Average Walgreens store with good service.