Category: | Wine Store |
Address: | 11221 Legacy Ave, Palm Beach Gardens, FL 33410, USA |
Phone: | +1 561-622-7340 |
Site: | totalwine.com |
Rating: | 4.5 |
Working: | 9AM–9PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–11PM 9AM–11PM 9AM–10PM |
LA
LauraLynn Kirk
Horrible, embarrassing experience. Will never return to a Total Wine again. I went to pick up a couple bottles of wine for an Easter family dinner. I presented valid state and government issue photo I.D. that had my picture, name, birth date, and I.D. number, and was told that it had to be a drivers license. It was so humiliating to go through with that in front of other customers and the staff. I had to go out to my car to get my D.L. and upon returning found the lines longer and a few of the customers I had been embarrassed in front of still standing there. I showed my drivers license to the cashier and left without the wine. By that point I was beyond done with Total Wine. Why would I ever subject myself to that again? I was made to feel like a criminal. Within the hour, I called the customer hotline and was told that the photo I.D. I had presented should have been fine and accepted. The representative I had on the phone implored me to give Total Wine another chance and try again. I agreed to give Total Wine another chance. That day, due to being so thoroughly embarrassed, I decided to go to Publix and pick up Easter wine there. It was a completely different experience. They were far more helpful and actually wanted my business. Not a negative experience with my I.D. at all, and their wine selection is fantastic. I would highly recommend the Publix off of Hood Road and Alternate A1A. Theyll at least treat you right and with genuine customer service. I did try another Total Wine a couple days later in hope that it was just a one off experience, and I must say it didnt just change my view on Total Wine, it solidified it. I have already reviewed the Wellington location, and it was just as much a failure as the first. If youre going to go to pick up wine or any other alcoholic beverage, do yourself a big favor. I said it before on my review of the Wellington Total Wine location, and Ill say it again. Go to Publix. Where shopping isnt just a pleasure, but a guarantee.
RO
Robby Mac
Great selection. However two out of the three staff members were rude and it took me three times asking for a certain beer before I got an answer. And, the male staff member who gave me the answer never bothered to apologize for not having the beer and didnt bother to turn around and look at me to tell me, instead, he continued to face the computer terminal. Next time, Ill go to Costco.
AY
Ayrton Senna
I stopped today to ask if they had any wine from Holland (or Netherlands). Two persons quickly said "No." I checked their website and find over 6 different Netherlands wines, under the names Vinesmoothie (Berry, Peach, Strawberry) and Chocovine (Chocolate, Expresso, Raspberry). Either they do not know their product line or are not ambitious to look it up. Ill look elsewhere.
AM
Amiel Nuchovich
Great booze selection with affordable prices on all your favorites. Beer selection is excellent, oftentimes the only place around to get certain seasonal specialties and limited-release brews. Only gripe is that liquor selection doesnt carry this mentality; Id like to see more bottles from smaller craft distilleries.
GA
Gage Langstaff
Went in to purchase a couple of items and had my little sister with me. Management treated me, a paying customer, like GARBAGE. They expected my sister to provide ID too. Now I understand its protocol but at least nicely tell me instead of acting snotty. Will never go back.
TH
TheFL Viking
A friend and I went into this store and were in the midst of a personal conversation and one of the managers(lauren) told us we had to leave and refused to give a explanation. Instead of causing a huge fuss we opted to leave, but this was very unprofessional
MO
Moises Soler
Love this place. Customer service is nothing short of superlative, and they always carry the obscure craft beers I like. Nice selection of single scotch malts, and if you have thousands of dollars to spend on liquor they also carry some very rare spirits.
DA
DarianOhMy
Great people and their cuatomer service was quick and easy. It looked like each associate was and "expert" on something. The wine expert i needed knew exactly what to recommend when i asked for a specific flavor and brand. Great place.
AD
Adam M.
Massive variety of alcoholic beverages and helpful staff. If they dont have what youre looking for, they will order it. Prices are competitive with other liquor stores. I enjoy visiting Total Wine because I always find something new.
JO
John Moorman
Good customer service. Called for a specific beer and the lady who answered the phone (on the first ring!) was very courteous and politely told me it was not in stock. (Old Rasputin is hard to find so this was not suprising)
AN
Andrew Frazier
Prices for beer wine and spirits are unbeatable. Staff is mostly helpful and polite, however not as good as when first opened. Also have a great cigar room, wine tastings, and excellent selection of imported and craft beers.
PA
Pamela T
Great experience at this store. Store Manager Sunil was so helpful and very knowledgeable. He took the time to educate us on rum and wines. Its good to see someone who takes pride in their job. I recommend this store.
AN
Andrew Jenkins
Great wine and beer selection. Vast selection of local and regional craft beers. Employees were able to help with suggestions based on their knowledge. Wine are separated by types and regions.
A
A Private User
incredible selection, very knowledgeable and helpful staff. even have free wine tasting most evenings, and wine and beer classes quite often. get on their email list for coupons!
AN
Antonino Bologna
Love coming to this liquor store for great deals on beer, wine and spirits. They also have a cigar humidifier room and late hours in case you need to make a last minute beer run.
AL
Allen Sears
Its very nice and they help you with everything but they dont have sales on the Hennessey but other than that it good maybe more coupon on the Hennessey would be nice
AN
andre durand
Super grande surface et retrouve tout ce que on a besoin
MI
Michael LaTorra
Totally absorbing. You can spend a lot of time and even more money in the wine section alone. And then there are the spirits and beers.
TO
Tony Changho
Imagine a supermarket that sold only alcoholic beverages and things related (mixes, mixers, snacks, ice) and youve got this place.
VA
Valerie Jackson
The courses here are great! Please keep them coming! Wine course with Susan, and Mixology course with Eric were both excellent!
DA
David Pitman
If you need something and they dont have it, they will get it! Very knowledgeable staff. Very clean and well organized store.
DE
Desiree Hanzelik
The staff is there to assist you. They have the biggest and best selection of wine and spirits. Some unique gift ideas too.
ET
Ethan Siegler
Great selection and competitive prices. I always am able to find someone knowledgeable to help me find what I want
GA
Gary Blank
Certainly one of the widest selections of wine, beer, and spirits in the area and the best everyday prices.
KA
Kathy Fagan
Very helpful and accommodating. I always purchase Wine here, they allow you to return unopened bottles
PH
Philip Lewis
Customer service is great. They will literally climb ladders to get merchandise for their customers.
TO
Tom Strubinger
the best beer selection in the area, and worth the trip Guinness 12 packs are $4 cheaper than publix
CA
Capt Craig
What can you say? Its got all the goods when youre looking for something to get your libation on.
MI
Mike Taylor
Good prices, but noticed a lot of beers were way passed expiration date. Nobody wants stale beer!!