T-Mobile

Reviews 49

NA

Natalia Lamadrid

September 8 at 6:00 I walked into TMobile in Coral Gables (store #1302) and was greeted by Betsy. She asked me for my ID and as I proceed to hand her my passport she said it had to be an identification from the US. I then give her my Florida license and she said she wont take it because it is expired. Therefore, I proceed to come back with my sister, the owner of the account, she greeted us by yelling accros the store as she was attending to another customer, "This is the lady that I couldnt help because she has a colombian identification". She violated my right to privacy by yelling my information across the store. Hoy sep 8 del 2016 fui a la tienda de tmobile #1302 y fui atendida por una persona muy poco eficiente, llamada BETSY quien, de forma muy poco amable y con una actitud muy agresiva y poco educada me pidio mi ID, al no ser se su gusto me nego la compra que pretendia hacer y me fui. Traje conmigo a la persona titular de la cuenta ( yo soy una autorizada) y procedi a hacer la compra con otro vendedor ( muy amable por cierto) llamado Andres. La otra poco entrenada vendedora GRITO desde el otro lado de la tienda y por encima de todos los clientes que si yo era la que no tenia ID, violando con eso mi derecho a la privacida y a la reserva de mis datos. Quiero dejar claro que soy un cliente desde hace 5 años y jamas he dejado de pagar y ni siquiera me han cortado mis lineas ni una sola vez .... Pienso que esto habla muy mal de la compañia pero sobre todo de la tienda #1302 y de esa persona en especial quien deberia respetar a los clientes. Gracias

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MA

Maria Sanchez

Worst costumer service ever!!! I just pass by and talk to the "supervisor" which seems like a Rookie and ask for help with my brand new samsung 8 and it was helpless. I spend over 1400 on the phone with the VR and the wireless charger all for nothing.!!! for a bold guy to treat me like im stupid. I left mad and called another tmobil store and they were very helpful. Is this the type of costumer service the give, especially in CORAL GABLES? Please know YOUR AREAS AND YOUR COSTUMERS.!!!! This is NOT Cricket or Metropcs

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Sandy Cisneros

I had a wonderful experience while at this store in particular and it was all thanks to Nicolas! He helped me with all my accessories and even got me a screen protector that has a lifetime warranty! I also purchased a speaker that sounds absolutely amazing! He is very knowledgeable on all the products in the store and was truly looking out for my best interest. He helped me save money and I will always go see him personally for any and all of my T-Mobile inquiries. Thank you Nicolas!

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KI

Kimberly Sorrell

I am in executive management and I have never in my life experienced such a level of customer service that was provided to me by Nicholas. The professionalism and knowledge that he exhibited was top notch. He is undoubtedly a high quality asset to your organization and I hope he is treated and rewarded as such.

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VI

Victoria Navarro

Best experience Ive ever had ! Amazing customer services from Elizabeth and Catherine. They helped me out with everything I needed, and exceeded any expectations I had for todays visit!

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LU

luis marquez

Brindan un buen servicio y una atención personalizada son bien profesionales

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DA

Daniel Villa

The staff here are always helpful and they add a personal touch to your experience. If you bring up any problems they will do anything in there power to help you out.

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Etell Gaitan

I read all the reviews online and they were positive feedback and my experience was awesome ask for Juan hes the best .I would recommend this store to anyone I know.

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Nas Olivos

Awesome customer service ! Nicolas was very helpful , I would definitely recommend Tmobile coral gables and help from Nicolas . Five star service ⭐️⭐️⭐️⭐️⭐️

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Pilar Rainieri

Staff is arrogant. Supervisor the same. They made a mistake selling me a chip and refused to change it. Very disappointed with their customer service.

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Rei Silva

Walked in and was greeted and they asked me what I was here for and helped with everything . Customer service was great highly recommend coming here

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Isaac Diaz

Best customer service of all tmobile. I always go to this store always answer the phone and they take there time to handle every situation.

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Р

русский Густав

I was in Maine and T-Mobile does not have any service there as they say. Not even the att have good service. Time to change services...

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CA

caldopollo1

NO TECHNICAL SUPPORT WHATSOEVER. If you just want to buy stuff or pay your bill, the cashiers may help you. Dont expect more than that.

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DO

Doris

No tiene estacionamiento y la atención al público es lenta.

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RO

Rocio Rodriguez

Service was very personal. Representative continued assisting me until all issues were resolved. No rush at all like other locations.

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GL

gloria rodriguez

El mejor servicio telefónico en U.S.A.

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JE

jeffrey perez

No parking space ,the workers never know the order of arrival and long delay always to serve you...appalling

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HE

Hector Valle

Buena atención. Rapidez y amabilidad

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MS

Ms. Betancourt

Arrived at 9am was told they needed 20 more minutes to open the store...and i should go wait in my car

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VI

virgilio barrientos

Very helpful and enjoyable staff great costumer service definitely recommend this place

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DA

Danae Cid

Great customer service! Every time I am there they try their best to solve my problem.

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LO

Logan Jones

Excellent service. Friendly staff. Was in and out with a new plan quickly. No hassle.

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HU

Huy Q. Nguyen

Staff members in this store are competent and nice. Highly recommend here!

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HE

Helen Marteen

Excellent customer service and support for the clients...5 star

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EN

Enrique Mantica

I love this store, Jessica always helps me out. She is amazing.

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CA

Carmelina Inchaustegui

Excellent service and patience store manager service was great

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Norge Matos Aldana

I had to wait a long time, but they were clear and accurate.

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ER

Eric Firestone

Very friendly staff and took care of my issue, no problem!

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ED

Eden tsehaye

Inattentive staff busy checking out customers, creepy.

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MA

Marc Mendez

Nice store, attentive and courteous staff.

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RY

Ryan Ben

The staff in the store are super friendly.

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OS

Oscar Gomez

Very poor service and very rude agents.

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LI

Liz B

Great customer service. Go see Nico!

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FL

Flavio Di Berardino

Best T-Mobile Store in south Florida

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JE

Jesus Torres

Nice staff and conviniently located

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AN

Andreas Schäfer

Quick, friendly and efficient

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GU

Gustavo Caracas

Great personal attention...

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Anyello Salinas

Good service, no parking

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MA

Mark Scarna

Fix your phone number

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RO

Robert Ricardo

Super fast service

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Renato Albolea

Awesome employees

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AL

Alfonso Gonzalez

100% recommended

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SC

Scott Keever

Nice selection

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JO

josue martinez

very friendly

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JA

Jah

Good service

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VA

Vanessa Bello

Good service

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LI

Lincoln karez

Good plans

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RE

Redys Padron

Great

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