LensCrafters

Category:	Eye Care Center
Address:	4514 Kirkwood Hwy, Wilmington, DE 19808, USA
Phone:	+1 302-998-0484
Site:	local.lenscrafters.com
Rating:	2.9
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 5

Reviews 12

Kelin Stanley

Initial experience was great. Then when I went to pick up the glasses later in the day and younger girls were working chewing gum and gossiping. They proceeded to ignore the phone while it rang. instead of giving me my glasses that were paid for they went to another customer to continue the initial buying process which takes an hour. Could of gotten better product at a better price and treated more professionally.

Shaun Bailey

Dr. Michael Brosman didnt show up for my 9 a.m. appointment until almost 10 a.m. -- he wasnt even on the premises. It was then that he brushed off my comments about nearly walking out. He didnt even apologize. He would be wise to remember that eye doctors are a dime a dozen in the burbs, and ill treatment like this is highly disrespectful. I will be taking my business elsewhere in the future. Good riddance.

Amber Kelly

Terrible service, I had limited time for my appointment and told everyone that I came in contact with (front desk, initial tech) they led me to believe that the doctor was minutes away for an entire half hour. I finally walked out and all the front desk person could say was "ok". I will never go back there.

connie seale

I had an appointment in January, was overcharged for the eye exam and have sent around 10 emails asking for my $22 refund. They have not even responded. Dr Brosman is a poor businessman. I, too will take my business elsewhere and I have contacted corporate headquarters. Did I mention the long wait?

Kelly Doran

Nice staff, not pushy even when I came in close to 6pm (closing) and helped me until 6:30 pm after I placed my order. The styles here vary from the ones in the LensCrafters in the Christiana Mall so if you dont like any there try their sister store here.

Tammie Jester

Dr. and staff were great and quick. Sent out with an rx for glasses but wasnt told that stuff was missing from it and that I wouldnt be able to get it unless I bought from them or see the doctor at his regular office!!!

Kenneth R. Webb

This was my first time purchasing glasses. They made it very stress free and easy. I recieved unbelievable customer service from the entire staff. I felt like family. Thank you

Brian K

I only bought frames and lenses here. The service isnt always fast but it is usually friendly. The selection of frames isnt that great but pricing is reasonable.

Tally Rose

Great service but Jesus glasses are expensive, even after the discount.

Gary Griffith

Bought 2 pairs of glasses here. Staff was friendly and helpful.

HeadStart Technologies

Time waster and rip off price

Shaun White

Worst customer service ever.