CVS

Reviews 13

FA

Fabian Stadia

Ugh! We all know pharmacy techs are getting dumber by the year, but its dangerous when they decide to play doctor. I have dealt with a couple dozen CVS pharmacies over the years, and this is the WORST. The pharmacy had no business interfering in my relationship with my prescribing physician, a neurologist I had been seeing since 2009. I am a chronic pain sufferer w/ multiple pain sources and he and I have developed over the years the rapport, mutual knowledge, and trust that have come to shape his plan for the management of my pain. The tx plan includes among other things, a set of quarterly painkiller scripts. Three scripts. This has been the treatment of record for a few years now and pharmacies have honored it. And why not? Hes been voted a Top Doc by his Washington D.C. peer community for years. The pharmacy presumed I mix these meds. I do not. I am educated patron of these resources. The intent is that I should have a choice regarding the right dose and formula for the right kind of pain, and alternating formulas helps avoid tolerance. So whats the problem, you ask? Well, some meddling sub-mental staffer at this particular pharmacy felt she needed to play doctor/nanny/attorney general and phoned my neurologists office to tell him she should not be filling all 3 scripts. Now if she would have gotten my doctor on the phone, he would have read her the riot act. But of course they get a front office staffer even less educated than they are, who mindlessly and slavishly (that means lazily for those of you who work in a pharmacy) acquiesced to the bully, quite possibly out of the same fear and paranoia that has gripped the nation as a whole regarding the use of substances to manage pain, depression, and anxiety. So this is what Id like to say to my 281 Connecticut Ave CVS pharmacy: my neurologist decided I should have these medications and as long as they are filled within the designated legal window (date-to-expiry), you need to do your job and stop interfering in my treatment plans, my relationship with my doctors, and my bloodstream. The neurologists office claimed that it phoned the pharmacy and instructed them to honor the script. The pharmacist denies receipt of said phone call. I told the pharmacist this wouldnt be such a mess if no one had interfered in the first place, and thats when she got her back up, claiming that when she takes that oath as a pharmacist she has the right to question doctors prescriptions. When I countered that she lacked the education and the knowledge of the patient and her history to make clinical decisions, well, that rankled her hackles. PHARMACIST: "I dont have the education?! I dont have the education?!" ME: "No, you do not. Not to make clinical decisions. Not to supersede standing orders from a specialist. I could take this script to any other pharmacy -- I could take ALL THREE scripts -- to any other pharmacy, bc I have -- & they will fill it." PHARMACIST: "Then thats what you should do because you have disrespected my education." Sounds to me like her self-respect hinges on her penchant for meddling in medical affairs. Chemistry is not enough. Oh, while I have your attention, the staff here is rude, curt, brusque, and crass, and they act as though all you are to them is a slice of their busy workload -- a nuisance. I suspect they delight in telling you it will take some time to get around to filling your prescription. So if you cherish your privacy, your pharmacological resources, and less stress, Id steer clear of 281 Connecticut Avenue.

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RO

Roberto Castro-Mahoney

Called to ensure they had items on my prescription and told them it was urgent that I get them quickly. They said yes, but that it would be about an hour to prepare them. 1h20m later, I CALL THEM and they say that they dont have the second drug that I need tonight. They tell me another branch has it, but wait to confirm until Im already on my way there and the other branch does not have it. Now its past my doctors hours and I cant reach them, sitting with a deteriorating infection, and no solution in sight because pharmacy hours ended and they cant/wont do anything to help.

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CL

Clara De La rosa

The Worst customer service they are so rude to you when you go and pick it up and sometimes they dont have it in stock or that it is not covered and give you something cheaper and not what the doctor ordered but they make their own choices I would not recommend this cvs it the worst I am never getting my meds there no more they a additue with the customer and some employees dont even want to attend you because THEY ARE SO TIRED WHEN they just walk so little and have shifts AWFUL

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PS

PS M

Absolutely the worst customer service. Pharmacy never picks up the phone and when they do they tell you, "placing you on a hold for a brief moment", and from there they place you on hold for nearly 10 minutes. I never heard back, and I had to drive there to ask one question to the pharmacy. Ridiculous.

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AN

Anghel Batman

para comprar una pastilla para la gripe, nesecitas identificacion??.... tengo 39 años no 15 !!!!

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NI

Nicole c25

I spent over 23 minutes waiting for them to "reprint my receipt"... then they told me bc its a 24/7 location they cant give me a receipt?? The manager was rude and the cashier had no idea what she was doing.

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KA

Karolina Miller

Ridiculous!!!! Picking up prescriptions is a nightmare. Meds are never on time despite how busy or not the place is . Be prepared to be put on hold when you call and never be answered !

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BI

Bill Pierz

Why is it so hard to check out here none of the posted signs are in the system. Pretty sure the state wouldnt approve had to fight for 20 dollars in discounts

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MI

Michael Pearson

Right off 95. Staff left me waiting at the counter for a while. Selection is ok.

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RA

Ramesh Paneerselvam

Worst customer service! Took three hours to fill a prescription!!

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RI

Richard Jones

Its a CVS. They usually have what you went there for.

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IC

Ichiro Ikuta, M.D.

Pharmacy, plenty of parking.

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JE

Jeannette Prado

Fast and friendly service

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