Walmart

Reviews 5

KA

Katie Dobrowolski

I went there for a Black Friday special on tires. Theyre the only Walmart in the area that sells and installs tires, so I made the hike Saturday, early afternoon. I get there, Im told there are three cars ahead of me, but two are already in the garage bays being worked on. Cool, she tells me about an hour and a half two hours tops. I went to go get lunch, walked around the store, walked around neighboring stores, and after just about two hours I go back. My car hasnt moved, hasnt been looked at, hasnt even been a thought in someones mind. I asked the staff how much longer and they had no idea. I was frustrated and tired, and sat down, thinking it cant be that much longer. About 4 hours in, the woman who told me 1.5-2 hours said that they were almost done, they just had to balance my tires and Id be all set. Well, that took another HOUR. So it took 5 hours to get my tires changed. One of the vehicles in the bay when I arrived was there for about 6 hours. The staff is rude, slow, and unhelpful. Youd think that the management would have prepared for this sale, knowing theyre the only Walmart with an auto section that includes services. But no. They had 3 young guys working, taking their breaks at the same time, flirting with the females at the counter, moving slowly and delaying the process as much as they could. Oh, and they charged me to get rid of my tires, but then put them in my trunk. They put dirty, used, worn down tires in my trunk. We had to go back in and have them take them out. While showing off to the women and acting like macho tough guys, they also decided my tires didnt need air. My tire pressure light came on almost immediately, the PSI on my back tire at 29, when it should be at 40. Literally the worst experience I have ever had. (Not to mention the staff was telling customers it was about 45 minutes a car, even though I was closer and 1.5 hours per car. Some poor woman had 7 cars in front of her. I was there for 5 hours with 3, she must have slept their that night.)

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Amanda Burgess

I went to this Walmart to get my boyfriend and Is passport photos and paid $15. The next morning we went to our local post office to apply for them. Since we had our pictures already taken we were able to skip a long line. However, when I got to the counter they said the pictures were too small and not regulation size. Because of this stores error, I had to go back in line, wait an hour to take pictures and pay $30. I called the store shortly after leaving the post office and spoke to the Photo Centers department manager. I did not get her name, but she listened to the complaint. She apologized. I told her I would appreciate the $30 refunded since that was an extra charge I was not planning on paying. She said she could not and can only refund the $15 I paid for the Walmart pictures. I told her I was not happy with that resolution and she was happy to transfer me to the Assistant Manager of customer service. I explained the situation to her and she had an attitude right away. I told her that I wanted the $30 refunded and she laughed and said "thats not going to happen" I told her I understand I cannot have $30 cash, but would appreciate a $30 gift card. She said no again and said it was not their fault I waited an hour in line and it was not their fault I paid an additional $30. I responded it was her fault because if it was done correctly I wouldnt have had to do either at the post office. I called her rude since she was not listening and would not explain what policy stated she could not give me a gift card. She responded that I was rude (how original) and that the gift card "will never happen". I then asked for her name several times. She refused to give it to me and hung up on me. I had to call this morning to get her name which is Maria. I will be calling Corporate to complain about her as well.

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Weston Pack

I had a terrible experience getting a tire balanced and inspected here. I cant remember the name of the elderly man with the handlebar mustache who was working the customer service desk in the tire/automotive bay area but he is a real jerk and a grouch. I previously bought a tire from a Walmart Tire Center and after about 7k miles of gentle driving, the tire started vibrating like it was out of balance. It was under warranty so I took it in to get the balance checked. The employee was always pissed off and got really angry any time I asked him for information or had a request. He treated every customer with the same rudeness and hostility. I waited almost 2 hours to get a single tire checked. I was sitting in the waiting area and they never even told me that the tire was inspected and any work completed (they claimed it was balanced fine and passed inspection with no issues). After about an hour and 50 minutes I went back up to ask about the status of the inspection and after some grumbling and fussing, he told me the car had been done for about 15 minutes. He knew right where I was sitting but didnt make any effort to notify me when the work was done. 1000 miles later, the tire vibration has gotten really bad so Im taking it into another Walmart tire center for replacement. I can see substantial warping on the sidewall and after replacing it with my spare, the car drives fine with no vibrations above 50mph.

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Bill L

Horrible, horrible experience dealing with this store. After suffering a blowout with two of my tires, I inquired online if my tire size was in stock. Walmart.com reflected they were in stock for immediate pickup. I purchased the tires online and requested to have my vehicle flatbeded to the tire center. While waiting for the truck, I noticed the online order never fulfilled. I called the store to confirm the tires were there and spent over an hour trying to get through. I was told they "were busy and not picking up". Finally I was able to get a hold of someone and was rudely told that the tires were not in stock and that Walmart.com "never" displays accurate information. At this point my vehicle had already been dropped off and decided to leave it there overnight. The next morning I drove 30 miles to another Walmart where the tires were in stock and hand delivered them to the Newington store. Five hours later my car was ready and when I got my car back, there were muddy hand prints all over my beige interior. Never again Walmart, done with you.

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kaylee Pratts

I was a Walmart costumer I say was because I will no longer go to that Walmart . I had a rally bad experince. My ex boyfriend bought me a necklace I never wore it it was still in the box with the price tag and everything. We are no longer together so I went to return it so I can at least get a gift card or something for the amount of the necklace. It was a gift so I didnt have the receipt ,So they told me that they couldnt take it or give me a store credit ask to speak to the manager some lady came called Maria which was very rude and kept going back and forth with me with an attitude she had no customer service at all. Then she brought another guy supposedly the store manager which was as rude as her ,called Luis . He said they couldnt give me the credit . So this was my last time going to that ghetto Walmart.i felt like the swat team came after me after speaking to not one not two but three managers I still didnt get any where. Never again will I purchase a single item from this Walmart they SUCK !!!!!!!!

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