T-Mobile

Category:	Cell Phone Store
Address:	1041 Cochrane Rd #140, Morgan Hill, CA 95037, USA
Phone:	+1 408-478-4438
Site:	t-mobile.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 10

Reviews 20

Tony Ruybal

These reps need to be taught was the difference is between a corporate location and the authorized retailer that they are. If you buy something here please understand that these people are severely under trained in comparison to a corporate location. The young female who assisted me, lied to my face when I asked her if this was a corporate location. The device purchased along with the accessories can not be returned at a corporate location. Which put me in quite the bind, if only these little hole in the wall shop could hire some adults over the age of 24 and give them proper training instead of just telling you what you would like to hear. I asked to speak to a store manager and the young lady on the phone was trying desperately to assist me when all I wanted to do was speak to her superior. Receipts are hard to get from these people because they have a rep # and store # necessary in case youd ever like to return your purchase. T-Mobile already gives commission based careers a bad name but this store in general gives T-Mobile a bad name.

Jim Maro

Since I was fed up of Sprint I decided to give T-mobile a try. A young gentlemen named Jacob answered all my questions and concerns regarding the plans available. He was clear about all the fees and at no point did I ever feel pressured to purchase a phone or to switch carriers. He was very helpful and knowledegable, and even took the time to explain to me that all the phones on display are actual functioning cellphones! I want to thank his staff for being so patient and helpful. They were all very attentive, and I would recommend this store to my friends when in need of an upgrade or purchase!

Manuel Carrillo

My mom and I were waiting for quite some time for an employee to help us. This lady came in the store 10 minutes after us. One of the employees started to write a list of the people who were up next from first people to last people to arrive. The lady that came in 10 minutes after us was called. We told them we were there first and disagreed that she was there before us. Of course they disagreed with us. To sum everything up, they have a terrible if not, garbage service. I was going to be a new customer for T-Mobile but it looks like Im going with Verizon. Sorry not sorry

Tony Velasco

Worst customer service ever. Especially Daniel who got hostile with me, by raising his voice. I one of those people that raise my voice when I dont understand something, I was like " Wait what?! Technically yous guys are robbing my money" and David got mad and got super hostile with me. Because I noticed that he was tricking me into buying something that I didnt need and he noticed that I didnt give in. So be cautious when buying from these guys, they will confuse and trick you into buying a plan that wont even benefit you!

Paul Intrieri

I wanted to give a big thank you for the great service to Fernando, Jazmine and Ariana for helping me out back on Wed. July 26th. Your desire to help and quick action allowed me to get my work done on time and solve a real business issue that was on fire. T-Mobile @Work was in full effect! So I wanted to be sure that your management and the public know what a great team they have there a T-Mobile Store 4616. Thanks again.

Sueh-Lin Cheng

We bought a few new phones with T mobile plan. The reps helped us but they were not careful. Things we wanted changed were not done and most of the phones data were not turned on. We had to visit another time, some of the requests were still not done. The call center was more helpful afterward.

Donna Cretcher

Biggest mistake I made was going into the store. Customer Service reps were either incompetent and/or treated customers as if they were cattle rather than valued. Linda, a customer service rep was the worst I have run into for quite some time. Never Never shop at T Mobile, Morgan Hill.

Emily Sanchez

I was just walking past Starbucks this afternoon and saw that T-mobile had a booth with a couple of workers and some goodies. They greeted me with a smile and answered every question I had. By far the best customer service. Bye Verizon, HELLO T-MOBILE

Julian Orozco

Their Customer service is great ! I was welcomed the moment I walked in . I was helped by a representative immedietly . I Believe her name was Bianca . She answered all my questions and was such a great help ! I highly recommend this T-Mobile .

Julio Castillo

Fui a la tienda a garar mi cellular de la asseguranca i me attendieron rapido. Muchas gracias

Jhonatan Lopez

Me ayudo Fernando y Arians con mi telefono. Gran servicio al cliente.

Dayna Lerma

Staff is extremely unprofessional and not helpful.. in a nut shell, I had to call customer care for them to credit my acct $600 because the associates messed up.

Angie Waddington

Were unable to help in store, had to call the customer service number, from the store. Disconnected twice, took 1 hour and 20 mins to solve problem

Flaviana Rodriguez

Bueno servicio al cliente

Jorge Gomez

Great service only thing that keeps me from giving it 5 stars it os always fool

Garrett Barker

The staff make a lot of effort to help you save money

Katrina Verey

Friendly service and good deals for travellers.

Jasmin Gonzalez

Very good costumer service.