Advanced Computers

Category:	Computer Repair Service
Address:	7342 Orangethorpe Ave, Buena Park, CA 90621, USA
Phone:	+1 714-670-6321
Site:	adv-technology.com
Rating:	4
Working:	10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 11AM–4PM Closed

Location

Photos 1

Reviews 4

A Private User

My Acer laptop motherboard failed. I do computer fixing myself but I usually do not fix laptops, and being too busy I decided to bring it to a local business. Best buy is too expensive so I decided to give this place a try. However, upon first entrance of the store: no greetings. They all sat at their desks and asked me "what do you want?". I explained the situation with my laptop and they made me fill out a form which says you will have to pay an $85.00 diagnose fee if you dont want them to fix the problem. At first, that was fine with me, however, read on to see what kind of business these people do. I brought it on Monday 21st (or maybe Tuesday I cannot recon). They told me they would be closed for Christmas and new years, and so they would give me a call back probably the next week on Monday: no calls whatsoever. I called on Tuesday inquiring about my laptop and the manager told me she didnt know because she had to speak to the technician, this went on and on until the next week. I called them again and asked why it was taking so long and they apologized for the delay because some were sick or werent in the day, and they also dared to tell me that they called me to inform me when it was I that called them. When I came in to get the computer back, they quoted me 3 times more than what they first quoted me. Not being able to afford it, I refused and was supposed to pay the $85.00 diagnose fee. At this point I was just furious, making me wait 3 weeks to tell me a vague response that I could guess myself, I asked them to give me a discount on the fee and would leave at least not as unsatisfied as I did. They replied to me that whether I get a discount or not I would still not be happy and the bottom line is they wouldnt, or they keep my material which they actually called "their property". I kept refusing and insisted for a discount as their service was horribly slow, bad and ridiculous. And THEN! The employee I was talking to asked me "Are you french? you have that french attitude". This is by no means UNACCEPTABLE and racist. I decided to pay the $85.00 fee but I Will take this further with either a manager or a lawyer. While I was signing the invoice the employee spoke to himself "I was born to kick some french butt". I cannot even believe this still today!! I am a dual citizen as American as anyone else but his response is "but you were born and raised in France so youre not really American". In a few words here is how I describe their services: -Unorganized: worst communication among their staff to inform customers on the status of their material. -Rude and unprofessional: Not adequately dressed for work (black LA tee etc..). -Racist! they probably never even went to France or met enough french people to give such a comment. -Very unclean office, it just plainly looks like a few desks and is very messy. If you have a broken computer, it is more worth your money to go to a more expensive place rather than wasting your money on a bunch of lazy and uneducated people who wont take your business seriously.

A Private User

I had Gateway computer that I took to Advanced Computers due to it shutting down two or three times a day. They kept it for over a week and tested all the components as they said and found no problem with it. They said it might be some thing that I was plugging in like a printer or external keyboard etc. They did not charge me anything and waived the diagnostic charge, because they said there was no problem found with it and I was very happy to hear that especially in this economy. I took the computer home and it did shut down again,so I did what they said an unplugged everything one by one and it was my printer that was bad and causing it to shut down.Bought a new printer and now its working great. I would absolutely come back to their shop since its hard to find a place that is as honest as they were and did not try and up sell me or rip me off. Great service!

A Private User

This store is great! The service, the knowledgable staff and reasonable prices is what keep me coming back. Tell them Toni sent you!

Kamaljit Sidhu

It is very cool