FedEx Office Print & Ship Center

Reviews 5

A

A Private User

This location is incredibly unreliable when it comes to print. Ive NEVER once had more than a barely satisfactory experience printing through this location. The staff always acts like its their first day using a printer. As a freelance graphic designer/artist, I often need to print professionally and something as simple as printing on both sides of a single page immediately sends any employee into "oh we cant do that" mode, and all hope of getting my project done in the way I need, is lost. I think its really sad that I have more common sense and knowledge of printing than these buffoons. In one instance, I needed a simple one-sided print which I sized, checked and rechecked in Photoshop to be 4.5 by 6.5 inches, centered on 8.5 x 11 inch document. I figured they couldnt possibly screw this one up. I was wrong. The lady opened my document in windows preview (ugh windows preview -just wow) and hit the print button. I ended up with a full page print of my postcard. I gently told her that this was not the right size and that she probably had the "scale" function on (which she did). When she brought me a second, third, and fourth incorrect print, was when I about lost my cool. Finally, she listened to what I was saying and agreed to let me behind the counter to show her how to correct the problem in printer settings. No sooner had I unchecked "scale to 100%", she scurried me back behind the "customer" side of the counter in fear that a 21 year old girl, just trying to get through the printing process hassle free, might damage the system. She then proceeded to reactivate the scale function -claiming that all 8.5 x 11 inch documents HAD to be scaled to 100% and I was the one responsible for the sizing problem. Finally, after her and I exchanged a few words about how I DID NOT size the document wrong, the manager came over and told her to open the document in photoshop, since she refused to do this in the first place because photoshop "takes to long to open." The document size was correct (4.5" x 6.5") and printed correctly. I would like to extend the following question to Fedex Kinkos: Do you train your employees AT ALL? Countless times Ive given Fedex Kinkos a second chance with hope that another employee might be working the counter. Countless times have I left with the same feeling of utter frustration that I pay money to stand there for an hour (basically training the employees how to print correctly) just for them to screw it up anyway, or listening to them claim its just "how the document is" and that it couldnt POSSIBLY be their problem -that it should be obvious that I made a mistake when creating the document. HAH! I beg whoever is reading this -especially graphic designers who need QUALITY PRINTING- to never step foot in a Fedex Kinkos. They will surely screw up your print job and charge you regardless.

---

A

A Private User

To the cry baby "Graphic designer says "never reliable...‎ By ekoppy" Saying that she or he is a free/lance photographer graphics person? By freelance, you mean, you have No Job, probably living off of significant others pay check or trust fund! Im so tired of people trying to slam a business because they think that they are such experts themselves that everybody else isnt as good as them! Stop your crying and snobby complaining and posting negative coments about a business that has excellent customer service and is very helpful to us novice beginner users. At least I can admit that I dont know much about the programs and printers etc... All I know is that the employees at Fedex Kinkos are very polite and helpful, they have gotten me out of several bad situations. If your such a professional, then get your own machine and print your stuff up from home or open up your own Fedex/kinkos place of business! I just so tired of whinning, moaning, crying complainers that always try to smash a business for their own short-commings. If Fedex/Kinkos was so lame, they wouldnt be in business and more importantly, they would have more than 1 Bad review, thats the 1 Bad Review that you gave them, very unfair and poorly handled. Your lucky you dont have a website that allows customers to complain! Wait, your really unemployeed and do this "Freelancing" for friends and family. If you were such a professional, you would have a true "business" and wouldnt put the title freelance next to you. Keep up the good work Fedex/Kinkos You wont hear me complaining about your company because its great and Great Customer service. TJ

---

EM

Emily Thien

Waited at counter for 5 minutes before I was even acknowledged. One employee was working with another person, but someone else was sitting at back counter on a computer... A simple "someone will be right with you" would have sufficed if he was busy. Then, when I tried to ship a package, he entered in all of the info on the computer and I tried to pay the $9.36 they had quoted me. Right before I could pay, the system timed out and we had to start over. Had to re enter all the info again. Now total showed up as over $20 for same package. He told me to slide my card... And I had to bring up that the order had more than doubled. He said he didnt know what happened, but couldnt go back and we would have to start over. Enter info a third time.... And it timed out. So, his solution was to fill out forms manually. I do this and he rings up the package as over $13.00... And tells me like its no big deal. I ask, "why did it go up?" and he could only respond with "I dont know". Try to ring up again and came up as higher charge. 40 minutes after arriving, I left with my package in my hands. Im sending it at the post office in the morning.

---

HO

Hope Lyon

I have put this off for at least a year now. Sorry to say but every time I go in to either ship something or pick something up, I have to wait. Im a patient and fair person, however, on numerous times I see a couple of other employees standing there either at the computer or just at the center island (not sure what they are doing). Come to find out they are cross trained and can help but wait about 10 minutes before they come to the aid of the only person that is taking care of the customers in line. Im a business owner and know the value of good customer service, It just isnt a priority here. Im sure it comes down to management, as I see very little. One suggestion to speed up the line would be to have one specifically for pickups only. I waited in line for over 10 minutes just to pick up a package. Once I got to the counter it really only took about 1 minute. Like I said, Ive been hoping the service would get better for over a year. They need to hear this and hopefully will make some improvements in their system.

---

BR

Brandy Raquel

Went in at 4:50 on a Saturday to have them pack and ship a 16 piece dinner set. 4 cups , 4 bowls and 8 plates. An employee with no name tag (I asked his name I think he said Chris), proceeded to tell me that another employee was about to leave and he was so busy he would not be able to do it because the were about to close. Then he said we close in an hour and it will take me hours to pack those dishes. I wont be able to get to it. Mind you, the store is completely empty. Wow, it takes an employee several hours to pack a set of dishes. I was confused, I asked "hours"? He said yes it would take me several hours to pack the dishes. Hmm, so the dishes that I single handily brought in using one arm in a small basket would take him hours. Thats crazy. I would rather him say he ran out of packing bubbles or some other excuse. Something other than he was so busy in a completely empty store. There should be a no star or negative star rating for especially for employees like this.

---

---