Pep Boys Auto Parts & Service

Reviews 3

TK

TK LLC Panel Shop

I took my 2010 Toyota Camry to the Pep Boys located at 1515 Eastern Blvd, Montgomery, AL 36117, for an oil and filter change on 11-23-15. At that time, there was no problem with my Camry that I was aware of. The mechanics at the above Pep Boys changed the oil and filter, as requested. I took the Camry back to the same Pep Boys shop for another oil and filter change on 01-09-16. When the mechanic completed the service, he advised me at that time that he could only change the oil, as he was not able to take the filter off to replace it. At the time, I thought this would not be a big problem, and I would be able to have both the oil and filter replaced on the next visit. Note that I have never had a problem with changing the oil and filter on any of my other cars, until I took this Camry to the Pep Boys, listed above. But, when I visited the same Pep Boys on 02-14-16, the mechanic advised me that the he was not able to change the oil filter. They only changed the oil, and the same filter was still on the car. So, I brought my car to a Toyota Dealer Shop. The Toyota Dealer advised that the oil filter is over-tightened, and that they dont want to try to take the filter off because they did not want to be responsible if it broke while taking the oil filter off. I went back to the same Pep Boys shop again on 02-21-16, and I advised them that I had my oil and filter changed at that shop last November, and their mechanic over-tightened the oil filter. I advised them that I want their shop to solve this problem. The shop manager said, "We didnt change the oil filter." I said, "The mechanic on the receipt from November should be able to remember changing both the oil and filter. The receipt was documented that they changed both the oil and filter." She said that the mechanic from November no longer worked there. I advised that the mechanic from the January visit should be able to remember. She said that the mechanic from January also no longer worked there. I was very uncomfortable with that answer. I asked her, "So, the receipt of the visit in November is wrong, as they charged me for both the oil and the filter change." Note that this Pep Boys mechanics are the only ones that have touched the oil and filter since I purchased this car. The Mechanic on the receipt of November said, "The mechanic recommended synthetic oil but customer requested conventional oil change." There was NO mention of any problem with changing the oil filter at that time. The shop manager asked, "Why did you request conventional oil instead the mechanic recommended synthetic oil?" I advised that I was concerned about the oil filter, not the kind of oil! It became apparent that she didnt want to have any responsibility for this problem. So, I asked her to give me the receipts, as this is my information and I have right to have those. She put her hand on her chest with the receipt and said, "Dont touch my body, not even a finger!!!" I asked for the receipts three more times, but she wouldnt give them to me. She then printed out copies of the receipts for me. All Im asking for is for Pep Boys to step up and accept responsibility for their actions, and to remove the existing oil filter and replace it with a new one. I stayed at that shop more than two hours at that shop, arguing with the personnel at that Pep Boys, including the Shop Manager. That was a very uncomfortable experience for me.

WE

Wendy Douglas

If I could give zero stars I would. I was visiting Montgomery Alabama and I took my car in because it was running hot. I was getting a no coolant alert after I refilled it. I was told it was a water pump and would cost 1200. I authorized the repair and picked my car up the next day (Saturday). I was told by the assistant manager that since I had just had my engine replaced, the repair shop who installed the engine was at fault and I should hold them accountable and get an attorney if need be. I drove about 15 miles and went to my hotel to prepare to leave the following day. As I was pulling out of the hotel parking lot Sunday morning, my car began to run hot again and the coolant light came on. I immediately drove returned to PEP BOYS, which was .5 mile down the road. I left the car for the remainder of the day and was told that I needed a Thermostat and it would not be in until the following day. I was asked if there were going to be any accommodations for the inconvenience and was initially told no. After threatening to contact my attorney, the assistant manager called back and said they would reimburse me for my hotel expenses. I was told that my Car would be ready on Monday around noon. I called Monday to confirm at 11, and 12 however I was told that the car was not ready yet. I was forced to book another night at the hotel due to check time requirements. I returned to PEP Boys at 5 and was advised that it was not ready because the replacement part (a TPart ) was difficult to access. I was told by the Store Manager that if it was not fixed by noon on Tuesday that they would get me a rental car to return home. My husband called Tuesday Morning to verify and was told that the rental car was on standby but they were working really hard to get the car finished. When I arrived at noon I was told that we were awaiting a sensor to arrive. I returned at 2 and was advised at 3 that they received the wrong sensor and had to wait until tomorrow for another. The store manager told me that he would initiate a claim for me to be reimbursed and that he would call enterprise to pick me up. Despite being told that he had a car reserved, I was required to place a deposit and pay all of the rental fees upfront. I reluctantly returned to NC without my vehicle and called daily. Every day from Wednesday-Friday, I was told that my car would be ready “this afternoon”. I repeatedly expressed that I need confirmation that it was fixed, before I drive 5 hours to pick my car up. I have contacted Customer Relations, the Claim Rep and the Store in an attempt to get some answers and compensation. Although the store manager was very pleasant and attempted to be helpful, I am complete dissatisfied and I do not know when I will get my car back.

EK

Ekaterina Havard

I brought my 08 BMW for a simple low beam light bulb replacement. After waiting for about 1,5 HR I drove away thinking that the job was done. Couple minutes later I realized that the warning light is still on my dash board. I pulled over, checked my low beams and sure enough both of them were out. When I went back and asked the service manager Anthony which light bulbs were replaced, he looked very confused. He played with my headlights switches, trying to convince me that they did change the low beams and pointed to the high beams on the inside of the headlights. I even asked him if the light bulbs that they gave me back as a proof of their well done job look burned to him. Without hesitation he said yes. They were obviously not burned! Finally the mechanic walked out and by the look on his face it was clear that he made a mistake. Anthony however kept trying to cover it up , and suggested that all 4 of the light bulbs were out, and I needed to buy additional light bulbs to replace the low beams. Obviously that wasnt an option for me. After a couple of minutes the mechanic just offered to correct his mistake. It literally took him 15 min to do so and I was finally on the way home. I understand we all make mistakes. And if Anthony would have suggested to fix their mistake really quick, it wouldnt have a big deal for me. But he decided to cover it up and blame it on me, and even had a nerve to try charging me more. Again... if you made a mistake, own it! Very disappointed! Im new to the area and it could have been my go-to shop for simple services.