Category: | Jeweler |
Address: | 2130 New Garden Rd, Greensboro, NC 27410, USA |
Phone: | +1 336-288-7211 |
Site: | royaldiadem.com |
Rating: | 5 |
Working: | 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–2PM Closed |
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JUSTIN GHADERY
I will always go out of my way in Greensboro to either service my jewelry or purchase new jewelry here. This is why: 1) Experience My expectations were exceeded. I called in first thing in the morning when they opened and inquired about services for two watches. I dropped them off shortly after and discussed prices, services, and different options. The level of transparency and integrity from the staff was impressive, and, the efficient service was convenient. I had both of my watches cleaned and reset (one battery replaced and the other professionally set). All of this for less than $40 and within an hour. When I picked the watches up, they explained details and knowledge about my Tag watch Ive never even known. This business demonstrates superior service, knowledge in the industry, and pride in great customer service. 2) Staff I was assisted by Micah throughout the whole process. He was exceptional and the primary reason I would go back and refer others to this place only. He was friendly and listened well, honest and thorough while explaining my options to keep costs down & ensure quality, and mostly, he took pride in his job. I asked a lot of questions and he answered all of them, and through this, I discovered how knowledgeable he is about the business, the products, the industry, and engaging with customers. Truly impressive! 3) Overall My experience was top notch and again, they exceeded all of my expectations. Btw- they never once solicited any information, and I had to ask how to send Micahs manger or store owner some feedback of how pleased I was with his service. Even though reviews on Social media can be skewed, and people tend to only post when they have bad experiences, its worth me taking 5 minutes to write this, especially when the experience involves great people and employees. I will be returning here for any needs I have and I will make sure I refer all of my employees/customers to Micah and this business. Sincerely, Justin G.
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Ashley j
I have always wanted to get my diamond earrings repaired but was leary about taking them to a "mall jeweler" knowing that they would be sent off to another location. Thanks to a referral from a friend, she recommended Royal Diadem. I brought an antique pair of diamond earrings as well as a pair that my husband gave me as a gift to have screw posts and backs put on. The staff was very courteous and knowledgable and understood what I wanted. The fees charged seemed reasonable for the service that I needed. I felt at ease leaving my diamonds with them. In a little over a week, I received a call from Robin stating that my earrings were ready for pick up. The check out process was quick and easy. The workmanship was outstanding. I am thrilled to have my diamonds secured with screw posts and backs. I asked about bringing in some other pieces to have redesigned into a new custom piece and the staff welcomed the opportunity and made it clear they appreciated my business. I now have a local jeweler that I trust and values their customers. I will definately recommend Royal Diadem Jewelers to friends, family, co workers, etc.
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Annika Pfaender
I had my custom engagement ring rezised up a size and a half. Micah walked me through the process and he was very thorough and kind. I was reassured by the steps we went through to ensure that my diamond was in good hands--he looked at the stone under a microscope and pointed out several unique spots that would help me identify it when I picked up the finished ring. Hes clearly interested in educating people about jewelry and they have excellent procedures and policies in place to maintain the quality and integrity of their work. Unrelated to the work itself, when I came in the first time I had my 3.5 year old with me and they didnt bat an eyelash at having a kid underfoot. The staff went out of their way to interact with him. When I picked up the ring, the artisan responsible for the work (Brian, I think) explained some flaws he discovered in the original platinum and how he fixed them--at no additional charge, though the work involved adding platinum to the ring. Im delighted to have found the folks at Diadem Jewelers and will return to have them complete several other repair and custom projects. Highly recommended.
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Marla C
My diamond was loose in my engagement ring after 6 years of wear, so I took it to a local jeweler (Finks) to have it tightened. After feeling uneasy about my experience with them, I tried Royal Diadem after a friend recommended them. They looked at my ring and said that they would try re-tightening it, but it was more than likely a problem with the seat from when the ring was originally made. They also showed me my ring under a microscope and gave me a picture of it so that I would be confident that the ring I was leaving behind was the same that I was going to pick up. (Finks also let me look under a microscope, but I had to request it at drop off and pick up.) Micah was wonderful to work with at Diadem. He recommended that I contact my insurance company (since the ring is insured) to see if they would cover it. Insurance agreed to pay the entire cost to replace the head of the ring that held the diamond since it was damaged. (I wouldve never have thought to contact insurance since the ring wasnt stolen.) I appreciate their attention to detail and making sure the customer is completely satisfied with their business.
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Fore Comments
When my dad proposed to my mom in the early 1970s, he designed her engagement ring all by himself. My dad died when I was 4, and this special ring was something that I had of him. When my husband asked me to marry him, it was with the same ring. Recently, we had to have some work done on the ring and the understanding people at Royal Diadem Jewelers told me that we would have to replace a significant section of the original ring. This brought on a mild emotional breakdown for me, but it had to be done. Without telling me, my amazing husband asked the jeweler to keep as much of the metal from the original as possible, and he had it made into possibly the least attractive pendant Diadem has ever let leave their store. My husband surprised me with an unexpected getaway last night for my birthday, where he gave me the pendant along with my restored engagement ring. He told me that one day when this ring moves to the next generation, this little piece of my dad will always be mine. Thank you, Diadem Jewelers!
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Jessica Chen
Royal Diadem will always have a sentimental value in my life as it is where my husband purchased the first piece of jewelry hes ever gifted me. We love the professionalism, the atmosphere and the charm that we experience there each time we visit. Greensboro is very blessed to have a locally owned and operated jeweler like Royal Diadem because they go above and beyond when it comes to customer service. They are not the pushy nor uptight sales people that youd typically find in a high-end jewelry store but rather warm and welcoming JEWELERS who are happy to provide each customer with individual attention and expertise so that they can address specific questions, wants, and needs. Whether getting a custom piece of jewelry made or having the battery in your watch replaced, you can be sure that youll be taken care of with the utmost respect and kindness from the heart! Do yourself a favor and stop by Diadem when youre thinking about purchasing your next piece of fine jewelry. You wont be disappointed!