Category: | Bridal Shop |
Address: | 7201 Bass Lake Rd, Crystal, MN 55428, USA |
Phone: | +1 763-533-4228 |
Site: | ourshopmn.com |
Rating: | 3.8 |
Working: | 11AM–6PM Closed 11AM–6PM 11AM–7PM 11AM–6PM 10AM–5PM Closed |
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Emma Pavleck
I went to Our Shop Too to look for my wedding dress. They asked if we had done any dress shopping before. My mother told the clerk that we had been to Davids Bridal the night before. With great distain she replied "oh, well how was that?" She gave me a bunch of clothes pins and told me that I could pin any of the dresses that I wanted to try on and that they would put them right into a fitting room for me to try. I then told her my budget, which was a lot lower than they were probably used to. She looked at me like I wasnt worth her time and said she might have something on clearance and that she would go and check. In the mean time I pinned dresses that I really liked and wanted to try on. No one came and put them in a fitting room for me to try. While the dresses I selected were above my budget, if I had found "the one" I would have splurged and went over my budget, however no one came back to help me. We stood there waiting for 10 minutes and finally the woman came back with an armful of dresses for another bride to try on. This was a terrible experience. Just because a bride would like to avoid spending a large sum of money on a dress does not mean she cannot afford it. And while they think very little of Davids Bridal, the service at Davids was exceptional. They brought me a wide variety to try on, and didnt scoff at my budget. I ultimately went way over my budget after finding the perfect dress and spent over $5000. Our Shop Too Bridal should have taken the time to help me. Big mistake. Huge.
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Galina Must
I have still not recieved my dress and it was to come in last week. It is usually supposed to come in before the date that is said. This company is very unprofessional. When I ask what day I will recieve my dress I get at the end of July. It is now August 3 and I havent heard a word, even after continuously calling to find out and new news. My wedding is in 20 DAYS. Are they going the patty alteration fees for being so late? Are they going to pay for overnight shipping because I had to leave out of state after the last day of July to plan my wedding on Georgia? I wouldnt reccomend this place they dont know how to satisfy their customers. I hope my dress comes or else my weddin is ruined. I wont be able to find another dress in less than 2 weeks. Other than my horrible customer experience, they had a very nice selection of dresses and thats why I am so angered because my dress was too beautiful to replace if it doesnt end up coming.
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Amber Nutting
Terrible service! I paid $300 for a dress that didnt fit! They would not let me try it on until I paid for the rest of it and signed a piece of paper stating that I "approved" my gown. Pretty hard to approve it if I cant try it on! I had already paid for over half of the dress when I went to be fitted. When I tried it on in the shop and found out it didnt fit the customer service women just laughed and when we asked how thats possible since we got measured she said "oh we dont measure rib cages." They literally said its their fault but would do NOTHING about it!!! Should of never wasted my time or money here. None of the other dresses for the bridesmaids in this wedding party have fit so far! DONT WASTE YOUR TIME HERE!! I wish I could give 0 stars because they dont even deserve the one!
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Jess M
I ordered/paid in full for a wedding gown on a Saturday at 11am in April 2017 and had called back on Sunday morning leaving a voicemail stating I needed to cancel the order (before it was sent to the manufacturer) and they said they could not do that even though she said they manufacturer wouldnt get the order until Monday. It hadnt even been processed yet as it was the weekend. I tried calling to cancel the order again and she would not do so. Unfortunately, I am not getting married any more due to unforeseen circumstances and am still waiting for the dress to come in. Things in life happen and when it is more important to make that sale then be compassionate and understanding especially when the order had tried to be canceled within hours of placing it, is very frustrating.
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Samantha Wolf
Everyone has been wonderful at Our Shop Too! Elizabeth respected my budget and worked hard to find dresses in the styles I wanted! She even encouraged me to try others I hadnt originally thought of! I found my dress there back in October and they had it ordered and ready to go very quickly! I am currently getting my dress altered there as well! Despite the fact that I waited a little longer than recommended to begin alterations, they are confident that itll be ready to go for the wedding! I am so happy I said Yes to the dress at Our Shop Too!!
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Rebecca Rustebakke
I havent visited many bridal shops. This one seemed smaller and down to earth compared to some of the boutiques youll find in Minneapolis. It wasnt overly posh or ritzy but that made me feel more comfortable. The staff was very helpful and friendly both in person and on the phone. They didnt seem pushy or overbearing either like Ive experienced at other shops, which was great! I could just go at my own pace and not be bothered too much.
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Olga W
Jess is wonderful! We found a beautiful dress that we wished would have fit, unfortunately it did not work. She was so helpful and polite. Both times we were there she was extremely helpful and even offered other shops for us to look at to find what fit us. Wish it would have worked out. We wanted to take her with us to other shops. You could feel that she actually cared and wanted to help. Not at all what we felt at Davids...
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Katie Walsh
I had a great time at Our Shop Too Bridal finding my wedding dress! The staff was so helpful and friendly and even though it was a busy Saturday they made me feel like the only bride there! I have been to the location when it was a different bridal shop and the remodel is amazing! Cant wait for my next appointment at Our Shop Bridal Too so I can find dresses for my bridesmaids!
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Rose Weinzetl
They measured my friend and she ordered what they recommended. She didnt gain any weight but couldnt even zip the dress when it came in. She had to get it altered many times. Poor girl dieted and exercised like crazy! They didnt even offer to help pay for alterations or anything!
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Abby Pedersen
I would highly recommend Our Shop Too Bridal. Great selection of dresses that were not outrageously over priced! All of their dresses were in pristine condition...as opposed to many other places where the dresses are sometimes ripped and dirty. Wonderful customer service!
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Brittany Ford
I had such an amazing experience finding my wedding dress here. The staff was amazing and made sure to help in anyway possible to find "the one"!
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Jontelle Westberry
Best experience out of all 5 bridal shops I went to. Its where I said YES TO THE DRESS! Amazing selection and fantastic customer service.
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Kelly Jane
Our Shop Too was great! My consultant, Missy really listened to what I wanted and found the perfect dress! Thank you!