Category: | Electronics Store |
Address: | 1620 W Osceola Pkwy, Kissimmee, FL 34741, USA |
Phone: | +1 407-847-8617 |
Site: | stores.bestbuy.com |
Rating: | 4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
BR
Brian
I have been in the market for an OLED TV (OLED55CP6, Best Buy SKU 525708 if you want to be specific) after my Samsung has failed multiple times. I entered this store to get my questions answered, but also to find the best deal on a TV based on the Weekly Ad. Thats why its called "Best Buy", right? After entering the TV department, not one of the three employees bothered to approach me to ask if I had any questions (strike 1). When I did have questions, I had to approach them (strike 2). When asking about the price of the TV, I asked about the BB Gift Card offer if it was honered in store. The TV Sales Associate told me that he would look it up and he said yes. So in my mind, this is sold. After the transaction was complete and the ship date was confirmed, I did not receive the BB Gift Card as it did not show as an itemized item on the receipt. After being walked to the Customer Service Desk, I was then told that it was an Online Offer only (strike 3). So here is where the problems and frustrations build after a poor customer service experience upon entering the store. I walked back to the TV Department to speak to another Sales Agent, Im assuming the supervisor/manager, and he told me that the Gift Card was an Online Offer only, while the sale in store was an in-store sale only. Therefore, Best Buy will not honor the mistake of the AD Online or in-store. Better yet, "HE" would make no effot or offer to correct the mistake. The experience was very "Hard Ball", this is how it is, take it or leave it. After hearing this, I explained to him this is exactly why my first question was about the Gift Card promo. One of the departments Sales Agents confirmed I would get the Gift Card. When he said yes, that sealed the deal for me. After being told that they would not do anything for me, I asked for a refund as I was not getting the best deal as I was originally confirmed by the first Sales Agent. The three Sales Agents then walked away from me (strike 4) towards the Customer Service Desk with my documentation without any indication that I needed to follow them. Instintively, if I wanted my money back, I needed to follow them, so I did. The agents stopped at the little security post to confirm that there was NO SIGN to confirm that Ad mistake of the OLED TV, the Gift Card and the difference between the Online and In-Store sale. That right there was an admission of error that they had 3 days to correct for a Sunday-Saturday Sales Ad. Today was Wednesday. So here is the issues: 1) Poor customer service upon entry into the department. 3 Sales Agents were present, but no inquiry if I needed help until I asked for it. 2) Lack of product knowledge when I asked about certain features of the product. 3) I asked about the BB Gift Card Offer because I wanted to ensure that this was the best deal. As it turns out, it was not. 4) I was incorrectly told that this BB Gift Card offer was valid. 5) Supervisor/Manager made ZERO effort to correct the mistake. 7) Three employees walk away from me when I asked for a refund of a $2,000.00 sale. 6) There was ZERO documentation, or signs, posted in the store or near the product that there was misrepresentation of the offer. NO DISCLAIMERS were found. For 3 days they knew about this, but failed to execute on a store level from a Corporate Communication. 7) Lack of Professionalism all around. I attempted to post screen shots of the Online Ad that fails to say that the GC Offer was online only, but this forum fails to allow me to insert the image. From other reviews and posts that I have read online and in these forums, I have no expecations of a resolution, but hopefully actions will speak louder than words. I look forward to see the moderator responses on the BB Forums.
TY
Tyson Schneider
I am giving this store and Best Buy as a whole 2 stars because I will say the lady in customer service was helpful and did attempt to make a bad situation better. Ordered a microwave online, this was the only store in Central FL that had it in stock according to their website. So I figured okay, I need this now, since the one I have is dead. So a little drive is worth it to get it out of the way. Ordered it online and within 1 hour they said it was ready for pick-up. I waited about 6 hours before picking up. I got there about 30 minutes before they closed, waited another 10 minutes standing there for the girl at customer pick-up to help me. Not her fault, for some reason she was trying to help someone with cell phone features who had called the store. You would think the other 10 blue shirts wandering about would help me or field the call she was on, but no. She did apologize and was very nice and helpful once she could assist me. She verified all my info, and called for inventory to bring the item up, a few minutes passed and they brought it up. We took it outside and ready to load, and I wanted to verify it was in fact the color I wanted. It was correct, then I noticed a huge hole in the box. I told the guy I wanted to check it out first and peered in to this 1 foot gaping hole only to find the entire top of the microwave was smashed. So I said this is unacceptable and worthless and I need to swap it for another one. Of course no other one was available. First off you would have thought the brilliant blue shirt that pulled it out of the back might have checked it for damage noticing the huge hole in the box. But he was witnessed while I was waiting in line dropping another microwave about 4 feet off a latter from overhead stock. So his attention to detail is obviously lacking. Someone finally did approach me as I waited at customer service. She did take charge of the situation and return the item after another blue shirt explained to her what was wrong. She was helpful and did make every effort to special order it at a store closer to me, we will see if they can provide on the day she stated it would be available. My frustration with the situation is that I could have saved 2+ hours, not driven 70 miles round trip and paid $8 to $10 in tolls if someone had a little more attention to detail, and that their inventory was correct. The customer service lady said that item was likely pulled from damage returns. Why would you even pull it from there? She also said that Best Buys website counts damaged items as part of their inventory. Not to mention you are always better special ordering in the store as it will likely come faster than special ordering on the website. I wrote this company off years ago, but they had the item for $100 less than everyone else. After this I am done with them forever.
JO
Jose Martinez
July 25th, 2017 By mana My experience: 1) I bought a Samsung Galaxy Tab E 9.6"; 16 GB on July 23 since the seller said it could be connected to my TV using a connector sold in the internet. No such connector exist I was informed by Samsung after having spent a lot of time looking for the connector in the internet. 2) On July 25 I went to the store to return the tablet. The employee at the entrance told me to go to the wrong counter where I was sent to customer service where the computer wasnt working for returns. I was told to get a sticker at the front door and to return latter. The employee at the front door said the sticker was not necessary. 3) I went to the Apple counter to buy an Apple I-pad that was on sale for $279.99. I brought the internet ad printed the day before at 8;45 PM where it said I could pick this tablet the next day at this store. The employee and the manager said that the price was $329.99 and that they could do nothing since I was supposed to have paid it the day before because it was on sale for cybermonday only. Nothing in the ad said this. I did not buy this tablet. Forget about their promise to match any lower price since they dont match their own ads. 4) I went back to customer service where finally I could return the Samsung tablet. In short, it was a regrettable experience, resulting in a lot of wasted time with no result